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Reviews of Glan Aber Hotel

3 out of 5
Glan Aber Hotel
Holyhead Road, Betws-Y-Coed, Wales

Reviews

7.8

Good

Rating 10 - Excellent. 51 out of 142 reviews" "
Rating 8 - Good. 50 out of 142 reviews" "
Rating 6 - Okay. 22 out of 142 reviews" "
Rating 4 - Poor. 10 out of 142 reviews" "
Rating 2 - Terrible. 9 out of 142 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Geoff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water
Stayed 2 nights in Apr 2024

10/10 Excellent

Carole

Stayed 2 nights in Dec 2023
Response from Lisa on 19 Dec 2023
Thank you for taking the time to leave us a review. We are pleased it seems like you enjoyed your stay and we hope we can welcome you in the future.

10/10 Excellent

Clare

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Lisa on 18 Nov 2023
We are glad it seems you enjoyed your stay with us.We hope we can welcome you again in the future.

8/10 Good

Gordon

Liked: Cleanliness, staff & service, room comfort
We had a lovely break here. Hotel is not new, but full of character, which I personally prefer over slick modern hotels, and the hotel is no more than 20 miles ish from everything to do in this area. Perfect.
Stayed 4 nights in Sep 2023
Response from Lisa on 17 Oct 2023
Thank you for taking the time to leave us a nice review and we are glad you enjoyed your stay with us. We hope to be able to welcome you again if you are back in the area.

10/10 Excellent

Ramanathan

Stayed 2 nights in Sep 2023
Response from Lisa on 30 Sept 2023
Thank you for taking the time to leave us a review. We hope that you really enjoyed your stay with us and we can welcome you back in the future.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Lisa on 9 Sept 2023
Thank you for taking the time to leave a positive review. We are glad you enjoyed your stay with us. We hope we can welcome you back in the future.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, spacious hotel with excellent, friendly staff. Would definitely stay here again!
Stayed 3 nights in Aug 2023
Response from Lisa on 22 Aug 2023
Hi there, We are so glad that you enjoyed your stay with us and we would love to be able to welcome you back again. We hope you enjoy the rest of the Summer - especially now we are having a break from the rain.

8/10 Good

Sam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely stay. Friendly staff and, clean rooms and lovely bar and food. A little dated rooms but all you need for a nice weekend away.
Stayed 2 nights in Jul 2023
Response from Lisa on 27 Jul 2023
We are glad you enjoyed your stay with us. We hope we can welcome you again in the future.

10/10 Excellent

Kevin

Stayed 1 night in Jul 2023
Response from Lisa on 27 Jul 2023
Thank you for taking the time to leave us a review. We hope we can welcome you again in the future.

8/10 Good

James

Liked: Staff & service
Stayed 2 nights in Jun 2023
Response from Lisa on 27 Jun 2023
Thank you for taking the time to leave us a review.We hope we can welcome you back in the future.

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was as expected. We enjoyed our stay.
Stayed 1 night in Jun 2023
Response from Lisa on 20 Jun 2023
We are very pleased you enjoyed your stay with us and we hope to welcome you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of town
We had a lovely stay in the center of town. Parking was a bonus!
Stayed 1 night in May 2023
Response from Lisa on 8 Jun 2023
We are glad you enjoyed your stay with us a hope we can welcome you again in the future.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The second time of staying here. Although not wheelchair accessible the staff went out of their way to help my wife. Pleasant place to stay
Stayed 1 night in May 2023
Response from Lisa (Reception) on 27 May 2023
Thank you for taking the time to leave us a lovely review. We are glad you enjoyed your stay and we hope to welcome you both again.

8/10 Good

Nick

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Very pleasant staff and lovely location. Room was clean and bed was comfortable. We had our dog with us and the property is very dog friendly. Breakfast had lots of choice including a cooked breakfast (and an option to provide a sausage for the dog). Only very minor criticisms - breakfast starts at 8 - seems quite late for a weekday stay. The property is probably due a bit of a refresh but it certainly wouldn't stop us staying there again.
Stayed 1 night in May 2023
Response from Lisa (Reception) on 27 May 2023
Thank you for taking the time to leave us a lovely review. We appreciate your feedback and your comments will be passed over to management. We hope we can welcome you again in the future.

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was charming and comfortable and the breakfast was hearty. This was a great location to get to the trailheads to the summit as well as.many forest hikes. It was very convenient to the Sherpa bus stop to.take the bus to trailheads and to Caenarfon Castle. The only limitation was the small car park but there are several pay car parks nearby.
Stayed 4 nights in May 2023
Response from Lisa (Reception) on 27 May 2023
We hope you enjoyed your stay in Betws y Coed and wecan welcome you back in the future.

10/10 Excellent

Gergo

Stayed 1 night in May 2023
Response from Lisa (Reception) on 22 May 2023
Thank you for leaving us a great score. We hope you enjoyed your stay and will join us again in the future.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Lisa (Reception) on 18 May 2023
Thank you for taking the time to leave a review. We hope to be able to welcome you in the future.

8/10 Good

Chloe

Travelled with group
Liked: Cleanliness, staff & service
Nice place to stay, friendly staff.
Stayed 1 night in Apr 2023
Response from Lisa on 2 May 2023
Thank you for taking the time to leave a lovely review. We hope we can welcome you again in the future.Glan Aber Hotel

10/10 Excellent

Alistair

Stayed 1 night in Apr 2023
Response from Lisa on 2 May 2023
Thank you for taking the time to leave a review, we are very grateful. We hope to welcome you again in the future.

10/10 Excellent

Ian

Stayed 3 nights in Apr 2023
Response from Lisa on 2 May 2023
Thank you for your review and we hope to welcome you back if you are in the area again.

2/10 Terrible

Francis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Miss

Stayed 1 night in Feb 2023

10/10 Excellent

Gavin

Stayed 1 night in Feb 2023

10/10 Excellent

Gavin

Stayed 1 night in Jan 2023

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very pleasant and helpful. The room i booked needed maintenance, so we were offered an upgrade to the suite, which was lovely and big. Cleanliness was overall great, but i did find a couple of dog hairs on the bed. The hotel bar was great and drinks prices were reasonable. Would stay there again

10/10 Excellent

Robert

Stayed 1 night in Dec 2022

10/10 Excellent

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break with friends
Lovely clean room. Great breakfast and helpful staff.
Stayed 1 night in Nov 2022
Response from Lisa on 19 Nov 2022
Thank you for taking the time to leave us a lovely review. We are glad to see that you enjoyed your stay with us and hope to be able to welcome you in the future.

8/10 Good

Mick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

6/10 Okay

Sahed

Stayed 1 night in Aug 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were friendly and helpful at all times. The evening meal we had were the best we have ever had, well cooked and presented
Stayed 2 nights in Aug 2022
Response from Lisa on 8 Aug 2022
We are very grateful that you took the time to leave us such a lovely review. We are glad to hear to hear it seems you had a good time during your stay with us and we hope we can welcome you back in the future.

6/10 Okay

Antoine

Travelled with group
Disliked: Property conditions & facilities, room comfort
We stayed in the bunkhouse. It did the job, but not much more. 1. The room was tiny - not more than 1 person could stand at a time 2. The bunkhouse is behind the pub and parking lot and extremely noisy - we had to wake up early to go hiking and on both nights, it was impossible to sleep before midnight 3. The kitchen space is a bit pointless - there is no possibilty to clean dishes, no tap, and no common area where you can sit.
Stayed 2 nights in Jul 2022

4/10 Poor

Tina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Easy location and staff very pleasant. Unfortunately the housekeeping was not done and therefore dirty cups in room and no clean towels. Although staff friendly and oblidging the hygiene could be worked up on. No tongs to touch bread only your hands! The milk jugs bought out by holding the inside of the jug! Very old and needs money spending g on it. Noisy on main road . Ivy growing into the windows. Would not go again .
Stayed 2 nights in Jul 2022

4/10 Poor

wilma

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
There’s a damp smell on the corridor and it’s quite noisy whe you walk,squeaky floors.I was in the middle of havin a shower then there was no water at all.
Stayed 2 nights in Jun 2022
Response from Lisa on 15 Jun 2022
We are sorry you encountered these issues when staying with us. We have our maintenance working on the showers this week but we appreciate you bringing this to our attention.

8/10 Good

Lynne

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2022
Response from Lisa on 9 Jun 2022
Thank you for taking the time to leave us a review. We hope you enjoyed your stay.

8/10 Good

Jeremy

Stayed 1 night in May 2022
Response from Lisa on 22 May 2022
Thank you for taking the time to write us a review and we hope you enjoyed your stay with us.

8/10 Good

Tom

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2022
Response from Lisa (Reception) on 7 May 2022
Thank you for taking the time to leave us a positive, we hope to see you again in the future.

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Lisa (Recption) on 7 May 2022
We are that you enjoyed your stay with us at the Glan Aber Hotel and hope to welcome you again one day soon.

8/10 Good

Kashika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed in bunk house, rooms were clean, complaints were heard of and the staff was polite.
Stayed 2 nights in Apr 2022
Response from Lisa (Reception) on 7 May 2022
Thank you for taking the time to write a lovely review. We're sure our housekeeping and front of house teams will be happy you appreciated their efforts.

10/10 Excellent

Mark

Stayed 1 night in Apr 2022
Response from Lisa (Reception) on 7 May 2022
Thank you for the review, we hope to see you again in the future!

10/10 Excellent

Mark

Stayed 2 nights in Apr 2022
Response from Lisa (Reception) on 7 May 2022
We're delighted that you were pleased with your stay and hopefully we can welcome you back in the future.

10/10 Excellent

liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, friendly staff and secure on site parking. Very dog friendly hotel. Excellent stay.
Stayed 3 nights in Feb 2022

10/10 Excellent

Candida

Stayed 2 nights in Feb 2022

8/10 Good

Antony

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2021

4/10 Poor

Carol E

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

4/10 Poor

Yulia

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property alone after climbing snowdon. Easy check in, was made to feel very welcome at dinner despite the anxiety of dining alone. Enjoyed the bar facilities and jukebox afterwards. Lovely overnight staff. Breakfast was amazing. Would definitely come and stay here again, out of all 5 different hotels I stayed on my trip away this was the all round nicest.
Stayed 1 night in Sep 2021

10/10 Excellent

Andrew

Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than adequate - a good night's sleep
An excellent middle-market choice: very friendly and comfortable and I would be happy to repeat the experience. My only concern was that they took my debit card although the stay was pre-paid.
Stayed 1 night in Sep 2021

10/10 Excellent

Séamus Mac

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable base for tired hill walkers.
Stayed 2 nights in Sep 2021

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my husband had a 3 night break the breakfast was excellent . Room was spacious and clean bathroom a decent size . We ate in the restaurant each night and the food was top quality only suggestion is if you want to eat in the restaurant at night it's best to book as it's very popular .
Stayed 3 nights in Sep 2021