Otsu Hotel Guide - Biwako Hall hotels in Otsu, Japan.

"Lovely hotel, fantastic location, staff were amazing! "

"The staff is very helpful. The drink bar, night ramen and spring special afternoon dessert are really a plus to the stay. It is great for families with children. "

"Would definitely stay again. Loved the room, location, and bakery in the lobby."

"We stayed in the Kabuki room and it was so worth it! The room is so cool and very clean. Comes with a lot of amenities that they replenish each day! The hotel is within a shopping district which is so nice to walk around at night. Staff was friendly and welcoming!"

"Clean and very well appointed room within walking distance of train station and shopping centre."

"The breakfast menu was fairly average, all pre-made and not that appetising (in my option). The staff were friendly and helpful enough, but the time to check in was very slow. One of the servers in the bar took our order then preceded to take other orders, and left us for a good 5 minutes sitting at the bar with nothing....so we left. Laundry facilities were good and inexpensive. The room were very very small and we were not able to unback our bags nor even place them where there they weren't in the way. Big negative. The position of the hotel was very good; close to Gion and good restaurants and other shopping. Probably the best aspect of our stay. "

"A superb property that punches well above its price point. The hotel has a beautiful and high quality interior and exterior design. The rooms in particular are fantastic, combining highly aesthetic Japanese design influences with comfort and usability. The general quality of the materials used through is high. The staff are another highlight, clearly well trained, helpful and friendly. A delight to deal with. We very much enjoyed the breakfast offering each day, as well as the access to the executive lounge. The availability of parking on site was also very helpful during our stay. Two small suggestions for improvements would be: 1. An alternative solution for the temporary storage of guest luggage awaiting onward transfer. This is held in the lobby and diminished the stylish space somewhat. 2. The main breakfast area is very busy at peak times. Perhaps the layout of food items could be updated to reduce bottlenecks. For example, the coffee, juice and bakery stations, which tend to be the most heavily used, are all located next to one another. We were fortunate to have access to breakfast at the executive lounge. This was a much quieter and relaxing experience. The quality of the executive / suite level amenities is high and well worth considering. Overall a 10/10 property though. This was our second stay and we will definitely return. "

"Lovely location with very good on site restaurant. The breakfast is a little on the higher price side but very convenient and the staff are extremely attentive. "

"This is a very special hotel. It’s walking distance to Heian shrine. Lots of good hiking spots near by. The food selection is a little sparse, but there are some good spots near by. The room was very large and we got a view of a cherry tree from our room. Joshua from the staff was very nice and set us up for a great trip."