Otsu Hotel Guide - Biwako Otsukan hotels in Otsu, Japan.

"This was our family’s first time staying in Kyoto and I would come back again! The staff are super helpful and friendly! Loved the hot springs/onsen, breakfast was amazing and late night ramen snack! Amazing to have a cup of matcha or coffee to go in the morning to start the day! Would highly recommend!"

"Breakfast was ok. Staff in restaurant was ok but night staff on front desk was rude especially night manager Masttsamto was rude and not helpful."

"Wonderful hotel with so many useful amenities. The in house bakery was fun. We made use of the laundry and fitness room. Great location close to a number of temples. Nice sized room and very clean. Despite all the hustle and bustle we never were disturbed by any noise inside the room. "

"Lovely hotel, fantastic location, staff were amazing! "

"Amazing onsens and super friendly staff. The breakfast was the best breakfast I've ever had in my life. "

"Good"

"The breakfast menu was fairly average, all pre-made and not that appetising (in my option). The staff were friendly and helpful enough, but the time to check in was very slow. One of the servers in the bar took our order then preceded to take other orders, and left us for a good 5 minutes sitting at the bar with nothing....so we left. Laundry facilities were good and inexpensive. The room were very very small and we were not able to unback our bags nor even place them where there they weren't in the way. Big negative. The position of the hotel was very good; close to Gion and good restaurants and other shopping. Probably the best aspect of our stay. "

"I had a great experience. They made everything worry free. A shuttle from the train station. Being welcomed into the lounge to check-in in comfort. Being given a welcome drink. Then when the check-in is completed, being escorted to my room. Unheard of where I’m from. The room was exactly what I had hoped and more. The private bath on the patio was such a great treat. I was pretty dead after the last 2 weeks of being on the move and being surrounded by loud tourists. While a quick stay, this was exactly what I needed. The food. I need to make myself perfectly clear, all tasted great. I loved the experience. I will warn my picky NA eaters or people on the spectrum who struggle with textures. The kaiseki meal will likely be a struggle for you. I was fighting for my life XD. But I knew this going in and wanted to do it anyway. I’m very happy I did. My mantra, “They simply will not feed you something that tastes bad.” And they didn’t. I also asked for a drink recommendation and the plum wine and soda went crazy. So good. The staff were all awesome! I made train reservations while I was still in Kyoto and already had my tickets and couldn’t reschedule for reasons. But my train was leaving before the first morning shuttle. They had the shuttle make a special trip just for me nearly an hour early, which I was super appreciative of. All in all a fantastic place. I hope to return on my next trip, and take advantage of the other amenities. The spa looked really nice."

"This is a very special hotel. It’s walking distance to Heian shrine. Lots of good hiking spots near by. The food selection is a little sparse, but there are some good spots near by. The room was very large and we got a view of a cherry tree from our room. Joshua from the staff was very nice and set us up for a great trip."