Munich Hotel Guide - Blutenburg Castle hotels in Munich, Germany.

"The hotel was fine but had a issue with the staff. My kid bought a drink from there vending machine. The machine gave him the wrong drink. I asked the staff in the lobby if he could get his money back. They refused to help with this situation. They say they don’t own the machines so there is nothing they can do. I was irritated that a hotel would not take responsibility for machines that are in there lobby. I told them they could keep the drink because no one wanted it. I was very disappointed in how they handled the situation. I have stay at this hotel multiple times but I will no longer be staying here. "

"Accommodations were clean, affordable and perfect for our needs."

"stayed for a "long weekend", 8 nights. On my 5th night, found a few silver fish in the room. I talked with Cuolum (?) not sure if I am spelling her name correctly as I lost it in my travels. She is a very nice African receptionist. She left a note for the day manager who moved to a different room on the other side of the hotel. Most of the front desk people all seem too busy but she made me feel at home, very pleasant. Great location as it's close to the Laim S Bahn station. Not a whole lot in the area as you have to venture out a little bit. Munich's largest beer garden is a "short" walk on the other side of the S bahn station. "

"Lovely, clean hotel which provides everything you need for a "

"Great"

"ok"

"Excellent staff. Nice breakfast. Close to the Nymphenburg Palace. Parking is ok. "

"The room was excellent for the price, close to public transport, shops and restaurants close by."

"The new owners have "digitized" the hotel. While I have no problem with online check-in prior to arrival and punching in codes for making the lift work or for accessing my room (don't have to carry a card key!) I think it's almost dangerous for guests to not have access to even a single hotel staff member at any point. The electric kettle I had requested (since there's no coffee pot in the room) and the hotel lent me was defective and it blew the fuse in the room at 3 AM (Feb 1), within hours of my arrival. In my jet-lagged state, the only access to "support" was through Whatsapp texting - even a call was not available unless you had a German phone. Further, I'm in complete darkness and the Whatsapp support person, Jasmine, asks me to "locate the fusebox!" I had to use my phone flashlight which rapidly drained the charge and I was panicked. Without a charged phone, you are frozen in this new-fangled setup. It was an awful, frightening experience. I usually stay here every year but I have serious concerns about returning. In addition, the housekeeping standards have plunged - the soap dispensers were empty and never re-filled during my entire 9-days stay. I had to request a bottle (through Whatsapp text, of course) and the bar person (knew him from my previous stays - a couple of them are being allowed to stay for a few more weeks during the transition time) gave me a bottle. I'm not sure this is "hospitality" - it is financial efficiency for sure. Owners' margins are higher! "