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Reviews of Holiday Inn Express Bridgwater M5, Jct. 24, an IHG Hotel

3 out of 5
Holiday Inn Express Bridgwater M5, Jct. 24, an IHG Hotel
Market Way, Bridgwater, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 349 out of 487 reviews" "
Rating 8 - Good. 105 out of 487 reviews" "
Rating 6 - Okay. 18 out of 487 reviews" "
Rating 4 - Poor. 7 out of 487 reviews" "
Rating 2 - Terrible. 8 out of 487 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ronnie

Stayed 1 night in Jul 2023

2/10 Terrible

Steve

Disliked: Cleanliness, property conditions & facilities, room comfort
Shocking
We were due to stay for 1 night Christmas shopping trip @ Street. Arrived early evening to be told "we tried to contact you sir , the hotel is closed to the public". The hotel was being used to house asylum seekers? We had to travel back up the M5 to another hotel. Also missed dinner at a local pub that we had booked. I appreciate these people need somewhere but H.I did not advise us at all until we arrived????? Will never book with them again!!!
Stayed 1 night in Dec 2022
Response from Andrew on 12 Dec 2022
Good afternoon Many apologies for the information not reaching you about the change of hotel. We appreciate how frustrating this must have been for you.I am sad to hear you won't be returning to stay with us in the future.Kind regards,Front Desk Team

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities
Handy location for Carnival
Hotel very busy due to Carnival but check in was efficient and friendly. We had to park in pub csrpark and register on their system to avoid a fine but had no issues doing so. Room was a reasonable size with all the amenities we needed. Bathroom quite stylish with spacious shower and nice tiles. Only omission was a heated towel rail. We had to pick a slot for breakfast due to it being so busy. Breakfast was the weak link with limited choice. Coffee was un- drinkable - latte was weak and watery, flat white bitter and watery. Hot chocolate was much better. Staff work hard.
Stayed 1 night in Nov 2022
Response from D on 17 Nov 2022
Good afternoon, thank you for taking the time to post a review. We are glad you enjoyed your stay with us. I have passed your comments re breakfast onto the breakfast team

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to see Somerset.
Perfect stay, Wi-Fi could be a bit better and TV lost the single every so often. The room was very clean and well designed
Shower
Stayed 2 nights in Nov 2022
Response from D on 14 Nov 2022
Thank you for your fab 10/10 review!

10/10 Excellent

Amanda

Stayed 1 night in Nov 2022
Response from D on 14 Nov 2022
Thank you for your fab 10/10 review!

8/10 Good

Richard

Stayed 1 night in Nov 2022
Response from D on 14 Nov 2022
Thank you for your review! If you would like to discuss any aspect of your stay with a member of our management team please get in touch

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. Nicely decorated throughout. Highly recommend.
Response from D on 10 Nov 2022
Thank you for your 5/5 review! We are glad you enjoyed your stay with us

10/10 Excellent

Maureen

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Clean, spacious, friendly
Response from D on 7 Nov 2022
Thank you for your 5/5 review!

8/10 Good

Simon

Stayed 1 night in Oct 2022
Response from D on 3 Nov 2022
Thank you for your 8/10 review!

6/10 Okay

Alan

Stayed 1 night in Oct 2022
Response from D on 31 Oct 2022
Thank you for taking the time to rate our hotel. If you wish for a member of our management team to contact you regarding your stay, please get in touch

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night holiday break.
Very impressed with the size of our room and the bed was very comfortable. Everything was very clean with excellent facilities.
Stayed 3 nights in Oct 2022
Response from D on 24 Oct 2022
Thank you for your 10/10 - we are glad you enjoyed your stay with us

10/10 Excellent

Hayley

Stayed 1 night in Oct 2022
Response from D on 24 Oct 2022
Thank you for your 10/10 review!

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely very clean modern hotel would definitely stay there again 👍
Stayed 1 night in Oct 2022
Response from D on 17 Oct 2022
Thank you for your great review!

10/10 Excellent

Corrina

Stayed 1 night in Oct 2022
Response from D on 17 Oct 2022
Thank you for your great review! We are glad you enjoyed your stay with us

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2022
Response from D on 11 Oct 2022
Thank you for your 10/10 review!

8/10 Good

Terry

Liked: Cleanliness, property conditions & facilities
Bridgwater
Preferred the older format Holiday Exp Inn room as it has more space for clothes and luggage.
Stayed 2 nights in Oct 2022
Response from D on 10 Oct 2022
Thank you for taking the time to post a review. I will pass your comments on to our management team

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night in bridgewater
Lovely welcome Lovely room Clean fresh and a fabulous bed
Stayed 1 night in Oct 2022
Response from D on 5 Oct 2022
Thank you for your 10/10 review!

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable stay, free food
Checking in was welcoming, room was set up for us as we had two children under 2 and checked in before midnight, bed was very comfortable had a great sleep even if it was for only 5 hours or so, bathroom had everything we needed, breakfast not the best breakfast I've had lately, small plates, no fried eggs, no mushrooms, no black pudding, scrambled egg and sausages didnt taste or feel nice eating 😔 must be why breakfast is free so I can't complain too much.
Stayed 1 night in Sep 2022
Response from D on 27 Sept 2022
Thank you for taking the time to post a review. We are glad you enjoyed your stay with us and that you had a great sleep! The small plates at breakfast are designed to reduce food waste. Unfortunately our Express Start Breakfast does not include the additional hot items (We serve Bacon, Sausage, Scrambled Eggs and Beans, alongside the continental items) but I will pass your comments on to the breakfast team

10/10 Excellent

Georgie

Stayed 1 night in Sep 2022
Response from D on 27 Sept 2022
Thank you for your 10/10 review!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B and B Bridgwater
The stay was good the bed was comfortable the room was clean,my only complaint was not enough choice for breakfast
Stayed 2 nights in Sep 2022
Response from D on 26 Sept 2022
Good morning, Thank you for taking the time to post a review. We are glad you enjoyed your stay with us. Here at the Express, we offer the Express Start Breakfast, which includes Bacon, Sausage, Scrambled Egg, Beans plus Toast, Croissants, Cereal, and Yogurts, but we will pass your comments on to our breakfast team

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking
All very good but car park too small for size of hotel
Stayed 1 night in Sep 2022
Response from D on 12 Oct 2022
Thank you for your 10/10 review. Our management team are in talks with the other local businesses to hopefully offer additional parking for our guests

10/10 Excellent

Mark

Stayed 1 night in Sep 2022
Response from D on 22 Sept 2022
Thank you for your 10/10 review!

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok for price breakfast a lottery ran out of things
Stayed 1 night in Sep 2022
Response from D on 21 Sept 2022
Thank you for taking the time to post a review. We apologise for the issues with breakfast. We will pass your comments on to the breakfast team

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from D on 20 Sept 2022
Thank you for your 10/10 review!

10/10 Excellent

MEGAN

Stayed 1 night in Sep 2022
Response from D on 20 Sept 2022
Thank you for your 10/10 review!

10/10 Excellent

A

Stayed 1 night in Sep 2022
Response from D on 20 Sept 2022
Thank you for your 10/10 review!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from D on 19 Sept 2022
Thank you for your 10/10 review

10/10 Excellent

Paul

Stayed 1 night in Sep 2022
Response from D on 19 Sept 2022
Thank you for your 10/10 review

2/10 Terrible

Sakeb

Stayed 1 night in Sep 2022
Response from D on 16 Sept 2022
Good morning, thank you for taking the time to post a review. I can see you only scored us a 2/10 so if you would like one of our Managers to get in touch to discuss any issues you encountered, please let us know

4/10 Poor

derek

Stayed 1 night in Aug 2022
Response from D on 13 Sept 2022
Thank you for taking the time to post a review. If you would like a member of our management team to get in touch with you regarding your stay, please let us know

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay on our journey
Easy access from J24 M5, four sisters staying one night, very clean with toiletries provided, buffet breakfast included in rate was generous and well stocked. Will never stay in an alternative if there is a Holiday Inn available on our travels, excellent value for money.
Stayed 1 night in Sep 2022
Response from D on 13 Sept 2022
Thank you for your amazing review! I will pass on your comments to the whole team

10/10 Excellent

Louise

Stayed 1 night in Sep 2022
Response from D on 13 Sept 2022
Thank you for your 10/10 review!

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean , lovely breakfast, comfortable bed, what more could you ask for.
Stayed 1 night in Sep 2022
Response from D on 13 Sept 2022
Thank you for your great review!

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from D on 13 Sept 2022
Thank you for your 10/10 review!

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet modern. Could do with bit more parking
Stayed 4 nights in Sep 2022
Response from D on 13 Sept 2022
Thank you for your review. We are in talks with local businesses with regards to additional parking

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking
Friendly helpful staff very professional. Good breakfast and great room!
Stayed 1 night in Sep 2022
Response from Andrew on 5 Sept 2022
Thank you for your review and kind comments. We hope to see you again in the near future.

8/10 Good

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money Clean and convenient
Stayed 1 night in Sep 2022
Response from D on 13 Sept 2022
Thank you for your great review!

10/10 Excellent

Neil

Stayed 1 night in Sep 2022
Response from D on 6 Sept 2022
Thank you for your 10/10 review!

10/10 Excellent

Rebecca

Stayed 1 night in Aug 2022
Response from D on 5 Sept 2022
Thank you for your 10/10 review!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from D on 2 Sept 2022
Hi Rebecca, thank you so much for your 10/10 review!

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Very Satisfied
Excellent location, and a very clean modern hotel. Self serve breakfast excellent, and very helpful and cheerful staff
Stayed 3 nights in Aug 2022
Response from Andrew Howell on 31 Aug 2022
Thank you for your review and lovely comments I will pass them onto the team. We are happy to see you had an excellent stay and look forward to your next visit.

6/10 Okay

Mathew

Travelled with family and small children
Liked: Staff & service
Convenient and relatively clean. Breakfast was ok sausages weren’t nice at all but most of the other items were fine
Stayed 1 night in Aug 2022
Response from D on 30 Aug 2022
Thank you for your review. I am sorry that you found our sausages not nice. I have passed your feedback on to our kitchen manager. We hope you enjoyed the rest of your stay

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family room booked. Not enough towels, pillows or glasses for all. Sofa bed quite small for 2 children to share.
Stayed 1 night in Aug 2022
Response from D on 31 Aug 2022
Good morning, Thank you for taking the time to leave a review. We are sorry there weren't enough supplies for everybody in the room - If you stay with us again, please know that our Reception is 24/7 so if you have have any issues, then please let them know and they will rectify for you

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just off the M5. Comfortable rooms with slightly softer bed. Breakfast was great and really easy. Overall excellent stay.
Stayed 1 night in Aug 2022
Response from D on 30 Aug 2022
Thank you for your great review. We are glad you enjoyed your stay with us

10/10 Excellent

Tiffany

Stayed 1 night in Aug 2022
Response from D on 30 Aug 2022
Thank you for your 10/10 review. We are glad you enjoyed your stay with us

8/10 Good

Kim fung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022
Response from D on 25 Aug 2022
Thank you for taking the time to leave a review. We hope you enjoyed your stay with us

6/10 Okay

Claire

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
We had booked a family room, extras had not be provided and I had to chase for towels, cups and extras. Room was tiny for a family and we had no room to move and smack our legs on bed frames. Inside the kettle was foul and had brown slime inside. Fan in the bathroom didn't work either. Breakfast was mad, Covid had clearly gone out the window people touching and grabbing everything. On a good note the beds were really comfy.
Stayed 1 night in Aug 2022

10/10 Excellent

stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from D on 25 Aug 2022
Thank you for your 10/10 review

6/10 Okay

Kevin

Stayed 1 night in Aug 2022

10/10 Excellent

Mark

Stayed 2 nights in Aug 2022
Response from Express Team Bridgwater on 20 Aug 2022
Thank you for your amazing 10/10 review.