Brueck Hotel Guide - Adventure Sport Hotels in Brueck, Cologne

"Great location. Clean room. Staff at front desk could be more helpful with questions, etc. "

"Lovely warm welcome, we had great stay in Koln, car park with lift access at the back of the building, we are very happy with our stay, thank you "

"Nice clean room. Staff was friendly and welcoming. Great location-very central and walkable to everywhere we wanted to go. Would stay again."

"Great place for last minute stay"

"Clean and modern room with very nice and spacious shower and bath!"

"Really decent place on the outskirts of Koln. Rooms are nice, food/bar is excellent along with sauna and small gym"

"Checked in the first night and room given was not cleaned. Was left dirty from previous resident. Was offered a minor upgrade though "

"Fantastic stay, front desk staff was great, buffet was 100% worth it"

"I have stayed at the Dorint multiple times in the past and have always looked forward to returning, which makes this experience particularly disappointing. Upon check-in, I was assisted by Corinna Submann, and the interaction was unprofessional and unwelcoming. I felt as though I was being accused of attempting to underpay for my room due to the reservation showing one person. Prior to arrival, I had messaged the hotel indicating that there would be two guests and that I required two beds. The room I was initially assigned was a superior room with only one bed. As I was traveling with a coworker, this was not acceptable. I returned to the front desk and was downgraded to a smaller room with two beds. The interaction at the desk during this exchange was again unfriendly. I had booked and paid for what I understood to be a higher-category room and requested a credit to reflect the downgrade and the fact that the room did not meet the expectations of my reservation. I was told this was not possible and that it was Expedia’s responsibility. After spending several hours communicating with Expedia, they informed me that any refund or adjustment was the hotel’s responsibility. No resolution was offered. In addition to the room issues, several aspects of the hotel were below the standard I expect from a four-star property: - The main entrance door was not functioning. - Lobby furniture had been removed. - Tiles in common areas were cracked and in poor condition. "