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Reviews of Aparthotel Adagio Access Brussels Europe

2 out of 5
Aparthotel Adagio Access Brussels Europe
Rue De L'industrie 12, Brussels

Reviews

8.8

Excellent

Rating 10 - Excellent. 342 out of 766 reviews" "
Rating 8 - Good. 343 out of 766 reviews" "
Rating 6 - Okay. 55 out of 766 reviews" "
Rating 4 - Poor. 21 out of 766 reviews" "
Rating 2 - Terrible. 5 out of 766 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Property had all that you need for a pleasant stay.
Stayed 4 nights in Mar 2024
Response from Pedro Tomé Jorge - General Manager on 17 Apr 2024
Dear Rafael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pedro Tomé Jorge - General Manager

10/10 Excellent

Faaea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! We had a spacious room with a small kitchen & clean bathroom and it was a good location, only 15-20min walk to the main city centre. The staff were super friendly and I loved that there was a 24hr mini market available downstairs in case you were hungry! It was International Women's Day when we stayed here and they had a lovely setup with snacks & a chocolate fountain for all the guests to enjoy! I would gladly stay here again 😊
Stayed 1 night in Mar 2024
Response from Pedro Tomé Jorge - General Manager on 19 Mar 2024
Dear,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pedro Tomé Jorge - General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great aparthotel
It was a great experience for my 3 friends and I. The only thing is there’s not enough hot water and so I had to take a cold shower after a long day of traveling. That wasn’t fun. I also understand why they do it, but thermostat can’t go higher than 22 degree Celsius so coming from a cold shower, it was a bit uncomfortable for a few hours until I was further into sleep. Otherwise, it’s a good place. It has free filtered water (which is a plus if you don’t want to keep buying it out), near to the park and Grand Place, close to public transport and staff was friendly.
Stayed 1 night in Jan 2024
Response from Pedro Tomé Jorge - General Manager on 24 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Pedro Tomé Jorge - General Manager

8/10 Good

Francesca

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are fab and such a good price! Great location to the centre and walkable to most central places. My only con would be the room could do with a paint job and maybe the towels could be updated, but that’s me clutching at straws! Staff were great and very helpful.
Stayed 3 nights in Dec 2023
Response from Pedro Tomé Jorge - General Manager on 23 Jan 2024
Dear Francesca,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Pedro Tomé Jorge - General Manager

10/10 Excellent

Merri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay - walkable to public transportation, laundry facility on site, nice breakfast and great staff
Stayed 5 nights in Dec 2023
Response from Pedro Tomé Jorge - General Manager on 4 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Pedro Tomé Jorge - General Manager

10/10 Excellent

Karen, Jacksonville

Stayed 2 nights in Nov 2023
Response from Pedro Tomé Jorge - General Manager on 4 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Pedro Tomé Jorge - General Manager

10/10 Excellent

Xinyue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Pedro Tomé Jorge - General Manager on 25 Nov 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 Poor

Hao

Stayed 3 nights in Sep 2023
Response from Pedro Tomé Jorge - General Manager on 4 Oct 2023
Dear GuestThank you for taking the time to tell us about your experience at the Aparthotel Adagio Access Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Adagio Access, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pedro Tomé Jorge - General Manager

10/10 Excellent

Shachar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Adagio Brussels Europe on 3 Aug 2023
Dear guest, Thank you very much for your positive review. We hope to welcome you back soon at Adagio Brussels Europe.Wishing you a great day!Isabelle Chaloner - General Manager

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 5 nights in Apr 2023
Response from Isabelle Chaloner - General Manager on 11 May 2023
Dear Karla,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Lincoln

Stayed 1 night in May 2023
Response from Isabelle Chaloner - General Manager on 23 May 2023
Dear Lincoln,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Isabelle Chaloner - General Manager on 27 Mar 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Isabelle Chaloner - General Manager

10/10 Excellent

Caroline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Apparthotel Access in Brussels! The staff is friendly and helpful! The room was clean, comfortable and have everything I needed for cooking. It is located near the Royal Palace, a supermarket, transportation (bus and metro) and restaurants. I highly recommend it! Thanks!! :-)
Stayed 4 nights in Jan 2023
Response from Isabelle Chaloner - General Manager on 6 Feb 2023
Dear Caroline,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

George

Stayed 1 night in Nov 2022
Response from Isabelle Chaloner - General Manager on 22 Dec 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Isabelle Chaloner - General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Dated property. Room was in need of a good deep cleaning. Dirty floors. Trash was left in room. Shower did not drain properly and was not gixed after request. Mattress was terrible and sheets didn't fit enough to cover pad on top of mattress.
Stayed 6 nights in Nov 2022
Response from Isabelle Chaloner - General Manager on 15 Nov 2022
Dear Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Adagio Access, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Isabelle Chaloner - General Manager

8/10 Good

Natalia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a good time there. We used lime scooters most of the time. The staff was very nice and welcoming!
Stayed 4 nights in Sep 2022
Response from Isabelle Chaloner - General Manager on 22 Sept 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Isabelle Chaloner - General Manager

4/10 Poor

Steve

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Tiny room that's seen better days
I paid 100eurod for a Saturday night so I should not of expected too much
Stayed 1 night in Sep 2022
Response from Isabelle Chaloner - General Manager on 14 Sept 2022
Dear Steve,Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Adagio Access, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was comfortable, delicious breakfast, they had a little "library" where you could borrow things to decorate your room or every day things, like games, books, weights, etc. The staff was incredibly helpful and friendly.
Stayed 21 nights in Aug 2022
Response from Isabelle Chaloner - General Manager on 10 Sept 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Isabelle Chaloner - General Manager

10/10 Excellent

Rafael

Stayed 11 nights in Aug 2022

2/10 Terrible

Alejo

Business traveller
Disliked: Cleanliness, property conditions & facilities
Shabby hotel, terrible value - steer clear
I stayed at the Aparthotel Adagio Access Brussels Europe between June 19 and 25, 2022 (6 nights in a studio room). It is one of SHABBIEST hotels I have stayed in at that price range (approx €140 per night), and I've stayed at plenty of hotels in my life so far. The positive: the staff offerred a room change at check-in when I expressed my disappointment at the room I was given. I ended up seeing 3 rooms, and they were all in a similarly dismal state. They tried. The negatives: 1) condition of the rooms: dirty and chipped walls. Urgent need of a paint job; 2) Small rooms and washrooms, with very little natural light; 3) the two hand towels in the washroom were stained. All the rowels were small and threadbare 4) no amenities in the washroom (eg: no tissues), aside from squeeze soap bottles that ran out of soap. Only two rolls of toiltpet paper for the whole week; 4) the carpet did not look or smell very fresh. Needs replacing. 5) no cleaning service or even trash removal for the six days I was there, "because it's an apart-hotel" - you're supposed to bring down your own trash-; 6) construction going on in the entire block the hotel is on - one demolition project, and new building works - lots of noise in the rooms, front and back. 7) charmless rooms, cheaply furnished. The hotel's approach seems to be to squeeze as much as they can from customers and offer as little as possible. Advice: avoid at all costs. Previous reviews are mostly pre-pandemic and outdated.
Stayed 6 nights in Jun 2022
Response from Isabelle Chaloner - General Manager on 27 Jun 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. In accordance with Adagio’s general conditions of sale, a change of linen and towels is not included for stays of under 8 nights. Optional cleaning and fresh towels are available for an additional fee, just ask at reception. We also provide soap, shower gel and toilet paper, also available at reception at any time. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Isabelle Chaloner - General Manager on 27 Jun 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Paola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel looks very good and clean. The staff was always friendly and competent. And the room was also very clean, well distributed with the accessories need it to have a confortable stay. I would definitely recommend this hotel.
Stayed 4 nights in May 2022
Response from Isabelle Chaloner - General Manager on 16 May 2022
Dear Madam, We thank you very much for taking the time to share your comment following your stay at the Adagio Access Brussels Europe. We are happy to read that your stay was a success, especially thanks to the comfort and cleanliness of the room. We will pass on your encouragement to our entire team. We would be delighted to welcome you again in our establishment to make you live an excellent stay. Sincerely yours,

8/10 Good

Norman

Stayed 4 nights in Apr 2022
Response from Isabelle Chaloner - General Manager on 28 Apr 2022
Cher Monsieur, Nous vous remercions pour le partage de votre note suite à votre séjour dans notre établissement, A bientôt nous l'espérons, Cordialement,

10/10 Excellent

Josipa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Perfect place. Location was very good, extremely spacious room, very clean and very good for the price
Stayed 2 nights in Mar 2022
Response from Isabelle Chaloner - General Manager on 27 Mar 2022
Dear Madam, Thank you for taking the time to share your comments following your stay at the Adagio Access Brussels Europe. We are happy to read that your stay was a success, especially thanks to the location, the cleanliness, the comfort of the room and the quality/price ratio. We would be delighted to welcome you again in our establishment Sincerely yours,

8/10 Good

Michal

Business traveller
Liked: Staff & service
Functional hotel in Brussels; European quarter
Chose the hotel due to its location during a business visit to the Brussels' European Quarter. The hotel room was simple but functional. Nothing was exceptional, but everything worked. Wifi was fast enough for video calls on VPN; there was enough electric outlets. The room showed quite some signs of wear and tear (incl walls and the bathroom). Water in the shower was lukewarm at best. My only complaint is about how lax the staff was with regard to the COVID regulations. Despite abundance of hand gel and lots of posters, the staff caught two guests without valid covid certificates only when they were leaving (witnessed the whole situation). Did not fill me with lots of trust.
Stayed 2 nights in Mar 2022
Response from General Manager on 6 Mar 2022
Dear guest, Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Brussels Europe. All of our apartments have separate 150-litre hot water tanks which are in operation 24 hours a day; I am sorry if this was not sufficient for your needs. Please note that the health pass called "Covid Safe ticket" is not compulsory to stay in our aparthotel but it is particularly necessary to access the breakfast buffet. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Isabelle Chaloner - General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Emplacement parfait, au centre de Bruxelles, calme malgré tout et petit déjeuner parfait. Personnel très sympathique. Nous avons passé un séjour très agréable et avons pu découvrir Bruxelles et autres villes au alentour sans problème. A 10 minutes à pied de la gare centrale.
Stayed 6 nights in Jul 2021
Response from Isabelle Chaloner - General Manager on 20 Sept 2021
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bien à vous,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably-Priced Accomodation in the Center
Aparthotel Adagio provided a reasonably-priced accomodation in the center of Brussels. It was as advertised: a clean, comfortable, and spacious apartment with an excellent location. Check-in (1 hour early) and check-out were efficient.
Stayed 2 nights in Jul 2021

6/10 Okay

Christa

Business traveller
Stayed 4 nights in Sep 2020

8/10 Good

Norman

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2020

10/10 Excellent

Oleksandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchenette is brilliant. The location is out of the main tourist area and very quiet.
Stayed 4 nights in Jan 2020
Response from GM on 16 Feb 2020
thank you so much for your comment I will share it with the al team :)

10/10 Excellent

Jerzy, Gliwice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like service in reception desk; polite,fast and giving full information
Stayed 1 night in Jan 2020
Response from GM on 16 Feb 2020
what a pleasure :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent little apartment in nice building. Very friendly staff and in a nice area. Room was clean and had all amenities we needed. Central location within walking distance of most sights.
Stayed 5 nights in Dec 2019
Response from GM on 16 Feb 2020
1000 Thank you

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place- we will go back again
Great location, very close to the Express bus to the airport, subway and other buses. The staff were extremely accommodating and helpful!
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place! Friendly Staff!
Everything was awesome at this place! The kitchenette in the room was very useful. The only drawback is the fact that hotels.com shows a bathtub while we only got a shower. After inquiring about it, hotel staff said hotels.com have the wrong description for the room we booked.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2019

8/10 Good

CAMELIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good accommodation
The hotel is very close to the center, the metro and the friendly staff who provide the requested information.
Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Matjaz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019

8/10 Good

Audrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very friendly and helpful. We enjoy the stay there. I would recommend this hotel overall but it's a bit of a walk to the tourist attractions.
Stayed 4 nights in Oct 2019

6/10 Okay

Soheil

Disliked: Room comfort
In general is good but could be better
Stayed 11 nights in Sep 2019
Response from Pedro Tomé - Deputy Manager on 13 Nov 2019
Dear Soheil, Thank you for taking the time to tell us about your experience at the Adagio Access Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio Access Brussels Europe, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, the guy at the front desk was so helpful with airport shuttle .
Stayed 4 nights in Sep 2019

8/10 Good

Marco

Business traveller
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for my needs. Room, service and food all good value.
Stayed 1 night in Sep 2019

6/10 Okay

Samira

Liked: Room comfort
Disliked: Cleanliness
Stayed 6 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great place to stay for a few days. Good location near a metro stop but out of the main tourist centre so quiet at night. Staff is excellent and helpful. Basic room is a good size, is clean and stocked with basic kitchen necessities.
Stayed 5 nights in Sep 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019