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Reviews of NH Brussels Stéphanie

4 out of 5
NH Brussels Stéphanie
32 Rue Jean Stas, Brussels

Reviews

8.6

Excellent

Rating 10 - Excellent. 355 out of 876 reviews" "
Rating 8 - Good. 411 out of 876 reviews" "
Rating 6 - Okay. 75 out of 876 reviews" "
Rating 4 - Poor. 27 out of 876 reviews" "
Rating 2 - Terrible. 8 out of 876 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service
Location and the staff working there.
Stayed 5 nights in Apr 2024
Response from Luca Uccheddu - Assistant Front Office Manager on 3 May 2024
Dear Amy,Thank you for sharing your experience with us.We are delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.The team and I are very much looking forward to welcoming your return to NH Stéphanie in the near future for another memorable experience.Sincerely,

6/10 Okay

Alan, San Francisco

Liked: Cleanliness
Hard bed, bad pillows, tiny bathroom. Not a 4 star hotel
Stayed 1 night in Feb 2024
Response from Luca Uccheddu - Assistant Front Office Manager on 4 Mar 2024
Dear Alan,Thank you for sharing your feedback with us.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A short stay but staff were very friendly.
Stayed 1 night in Jan 2024
Response from Luca Uccheddu - Assistant Front Office Manager on 31 Jan 2024
Dear Paul,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to NH Stéphanie in the near future.Sincerely,

10/10 Excellent

THIAGO

Stayed 2 nights in Dec 2023

4/10 Poor

Ngoc

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time with NH in Geneva , that is why we think NH Stephanie would be the same but … No . The only great side is the location , other than that everything are very poor . Bathroom are stain , broken sink , bathtub is yellow . Empty fridge with no temperature . Worst thing is the Kettle !!! Smelly and dirty with some kind of moles inside which is unacceptable , i rang the reception twice for an exchange , he said ok but disappear like dont even care . We wont be back !
Stayed 2 nights in Jan 2024
Response from Luca Uccheddu - Assistant Front Office Manager on 10 Jan 2024
Dear Ngoc,Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning the issues mentioned and are taking necessary action to ensure our typically high standards are retained. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

10/10 Excellent

bruno

Stayed 3 nights in Dec 2023

8/10 Good

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é bem localizado, proxímo a estações de metro e tram, com vários restaurantes bons muito próximos, e a 20 minutos a pé no máximo, da maior parte dos pontos turísticos principais da cidade, e em uma rua silenciosa. O hotel está em boas condições gerais e é muito bem limpo. A tv possui numero bem limitado de canais, o que para turistas não faz diferença. O serviço da recepção foi ótimo em todos os momentos da estada, especial agradecimento ao Sr. Patrick.O único porém foi a maneira que um funcionário do serviço do café da manhã me censurou de maneira rude "you dont do this", por colocar um waffle para aquecer na torradeira, o que é comum de se fazer em qualquer hotel do mundo, e quando não havia nenhum aviso de como fazé-lo da maneira correta, em vez de me orientar como o fazer. Fora esse incidente pontual, a estada foi muito boa, e eu recomento o NH Brussels Stéphanie, para quem desejar uma hospedagem tranquila e agradável em Bruxelas.
Stayed 6 nights in Oct 2023

8/10 Good

David

Stayed 2 nights in Oct 2023

8/10 Good

Robert

Stayed 4 nights in Oct 2023

10/10 Excellent

Lyn

Stayed 3 nights in Oct 2023

10/10 Excellent

Dawn

Travelled with partner
Nice big room and the hotel is in the perfect location.
Stayed 3 nights in Sep 2023
Response from Luca Uccheddu - Assistant Front Office Manager on 20 Sept 2023
Dear Dawn,Thank you for sharing your experience with us.We are delighted that you enjoyed your stay with us and that you were particularly pleased by the room size and the convenient location.The team and I are very much looking forward to welcoming your return to NH Stéphanie in the near future for another memorable experience.Sincerely,

10/10 Excellent

Annu

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained and lovely hotel. Staff is very friendly. Plants in the lobby are beautiful. Thank you for making my ahort stay pleasant.
Stayed 1 night in Aug 2023
Response from Luca Uccheddu Assistant Front Office Manager on 9 Sept 2023
Dear Annu,Thank you for sharing your experience with us.We are delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.The team and I are very much looking forward to welcoming your return to NH Stéphanie in the near future for another memorable experience.Sincerely,

10/10 Excellent

Jean Louis

Stayed 2 nights in Aug 2023

10/10 Excellent

antonio

Stayed 5 nights in Aug 2023
Response from Luca Uccheddu Assistant Front Office Manager on 9 Sept 2023
Dear Antonio, I am delighted that you had a memorable stay with us here at NH Stéphanie. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is some street noise (mostly boisterous pedestrians at night/early morning) audible from rooms. I'm not sure if thicker glass could block out. This was the only drawback in an otherwise very pleasant stay. We would return and recommend to others.
Stayed 2 nights in Jul 2023
Response from Luca U. - Assistant Front Office Manager on 30 Jul 2023
Dear Andrea,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we apologize you had trouble with the noise from the street. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to NH Stéphanie in the near future.Sincerely,

8/10 Good

Greta

Stayed 1 night in Jul 2023
Response from Luca Uccheddu Assistant Front Office Manager on 9 Sept 2023
Dear Greta,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted that you enjoyed your stay with us and e look forward to welcoming you back to NH Stéphanie in the near future.Sincerely,

10/10 Excellent

YOSHIHIRO

Stayed 2 nights in Jul 2023
Response from Luca Uccheddu Assistant Front Office Manager on 9 Sept 2023
Dear Yoshihiro, I am delighted that you had a memorable stay with us here at NH Stéphanie. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,

10/10 Excellent

Vinita

Stayed 8 nights in Jun 2023

10/10 Excellent

YOSHIHIRO

Stayed 2 nights in Jun 2023
Response from Front Office NH Stéphanie on 4 Jul 2023
Dear Yoshihiro,Thank you very much for your feedback, we hope to have you soon again as our guest.Kind regards,

4/10 Poor

colin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed here many times but never again.
Been to this hotel many times before in last 20 year's. From the moment we tried to check in the guy on reception although very polite tried to charge us again for our already pre paid room. Dispite me showing him the booking confirmation which clearly said "paid" he just kept say it wasn't and that although hotels.com says its paid he hasn't taken payment yet! 10 minutes later we was still going backwards and forwards showed him the bank transaction that had been paid from online banking. Eventually he looked at the correct booking to discover it was indeed paid! Waste of time. I had already requested a top floor room as previously had many times as we booked the best room type. Get told we was in a superior room which we clearly wasn't. Had requested tea and milk in the room as we don't drink coffee but nothing although like the payment he did spot this afterwards. Only 1 of the 2 lifts working and had been out of order for over a month. No tv remote. Room on 2nd floor And to top it all the maid lets herself in to cop an eye full in the morning! Not worth the money is the truth.
Stayed 1 night in Jun 2023
Response from Luca U. - Assistant Front Office Manager on 28 Jun 2023
Dear Colin,My deepest apologize for the fact that your stay didn't meet your expectations. Unfortunately we were fully booked and we were unable to assign a room on a high floor, even though I can assure that the room assigned was a superior room. Regarding the lift, we were waiting a piece to be replaced and it took more than expected, but now it's finally fixed. I really hope you will give us a second chance in the future and in case you will, don't hesitate to contact reception for anything you might need in the room.Best regards,

10/10 Excellent

Mark

Stayed 1 night in Jun 2023
Response from Front Office NH Stéphanie on 16 Jun 2023
Dear Mark,Thanks or your feedback. It's a great satisfaction for us that everything was prefect during your stay. See you next time in NH Stéphanie.Kind regards,

10/10 Excellent

Denise

Stayed 1 night in May 2023
Response from Front Office NH Stéphanie on 27 May 2023
Dear Denise,Thank you very much for your feedback. We're happy that you enjoyed your stay and we hope to see you again in the next future.Kind regards,

10/10 Excellent

Nourah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful
Stayed 4 nights in Apr 2023
Response from Front Office NH Stéphanie on 7 May 2023
Dear Nourah,Thank your for your review. We're so happy to know that your stay was perfect and our staff helped you throughout your stay. We hope to see you again in the next future.Kind regards,

4/10 Poor

Greet

Stayed 1 night in Apr 2023
Response from Front Office NH Stéphanie on 25 Apr 2023
Dear guest,We're sorry your stay didn't meet your expectations: we hope you will give us a second chance to change your mind about us.Kind regards,

4/10 Poor

Marie

Stayed 2 nights in Apr 2023
Response from FO NH Stéphanie on 14 Apr 2023
Dear Marie,Thank you for sharing your experience with us. It's nice to see you enjoyed your stay and we hope to see you again in the next future.Kind regards,

4/10 Poor

AIME

Stayed 3 nights in Mar 2023
Response from FO NH Stéphanie on 14 Apr 2023
Dear Aime,Thank you for sharing your feedback with us. We hope to have you again as our guest.Kind regards,

8/10 Good

Anne

Stayed 1 night in Mar 2023
Response from Front Office NH Stéphanie on 30 Mar 2023
Dear Anne,Thank you for your feedback. We hope to see you again in NH Stéphanie.Kind regards,

10/10 Excellent

YOSHIHIRO

Stayed 1 night in Feb 2023
Response from Front Office NH Stéphanie on 18 Feb 2023
Dear Yoshihiro,Thank you for your review, we hope to have you again as our guest.Kind regards,

8/10 Good

Pavel

Stayed 1 night in Feb 2023
Response from Front Office NH Stéphanie on 18 Feb 2023
Dear Pavel,Thank you for your review, we hope to have you again as our guest.Kind regards,

10/10 Excellent

Pier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was perfect. Walking to shopping and restaurants
Response from Luca on 15 Jan 2023
Dear Pier,Thank you for your feedback. We hope to have you again as our guest.Kind regards,

10/10 Excellent

Gabriela

Stayed 3 nights in Dec 2022
Response from Luca on 15 Jan 2023
Dear Gabriela,Thank you for your feedback. We hope to have you again as our guest.Kind regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Luca U. - Shift Leader on 19 Dec 2022
Dear guest,Thank for your feedback.Kind regards,

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2022
Response from Luca U. - Shift Leader on 19 Dec 2022
Dear Guest,Thank you for your feedback.Kind regards,

2/10 Terrible

Zahid

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

4/10 Poor

Vicki

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Olga, Saint Paul

Stayed 2 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
NV Stephanie
Good location. Bed rather hard. Fridge not switched on and couldn't do it ourselves. Bathroom small and bath very narrow. Just used as a stop over en route to Holland so was adequate.
Stayed 1 night in Aug 2022
Response from Front Office NH Stéphanie on 3 Sept 2022
Dear guest,Thank you for your review. We hope to have you again as our guest.Kind regards,

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brussels
Really good stay for a 4 night break. Great location
Stayed 4 nights in Jul 2022
Response from Front Office NH Stéphanie on 5 Aug 2022
Dear Colin, Thank you very much for your feedback. Kind regards,

10/10 Excellent

Monica

Stayed 1 night in Jul 2022
Response from Front Office NH Stéphanie on 5 Aug 2022
Dear Monica, Thank you very much for your feedback. Kind regards,

10/10 Excellent

Rachel

Stayed 2 nights in Jun 2022
Response from Front Office Team on 26 Jun 2022
Dear Rachel, Thank you for your review. We hope to see you soon.

10/10 Excellent

SUSAN J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful!
Stayed 2 nights in Jun 2022
Response from Front Office Team on 26 Jun 2022
Dear Susan, Thank you for your feedback! It was a pleasure to help you. We can't wait to have you again as our customer.

6/10 Okay

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very clean spacious rooms with friendly/helpful staff. The breakfast was decent with a good variety of items to choose from and the location is excellent, one of the best areas to stay in Brussels for eating out, shopping, etc. My biggest gripe is the lack of amenities in the room, such as an unstocked minibar (Covid protocol that remains in effect here) and not even complimentary water bottles. You can order water by using the QR code but it will cost you. 4-star hotels in Europe normally provide complimentary water bottles as standard. There is no 24-hour menu a la carte room service, only the minibar service. There is no gym. Otherwise good for a short stay, though for me 4 days was pushing it.
Stayed 3 nights in Jun 2022
Response from Front Office Team on 26 Jun 2022
Dear Joe, Thank you for the feedback, we're always open to suggestions to improve our service.

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, they made us feel welcome right away. They helped us find local facilities and navigate the city. The room was spaced out well, we had enough space for three of us to pack and unpack our luggage without feeling cramped. The housekeeping staff did a wonderful job of cleaning our room. We never saw anyone, but their work was impeccable. Breakfast was great, the week day chef was so friendly and treated each guest like they were his only guest. great way to start the day. I highly recommend this hotel.
Stayed 3 nights in Apr 2022
Response from Front Office Team on 26 Jun 2022
Dear Natalia, Thanks for the amazing feedback! It's good to hear that our service was so appreciated. We hope to have you again as our guests in the next future.

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location…. Great breakfast! Nice staff
Stayed 3 nights in Apr 2022
Response from Bianca FO on 8 Apr 2022
Dear, Thank you for your feedback. Hope to see you soon.

10/10 Excellent

Alexander

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was great and most importantly we appreciated the willingness of the staff to help us out
Stayed 4 nights in Mar 2022
Response from Réception on 26 Mar 2022
Hello, Thank you for your feedback. Hope to see you soon

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Clean
Nice and clean hotel. Very good location. Relatively simple breakfast.
Stayed 3 nights in Nov 2021
Response from Patrick FO on 21 Nov 2021
Good afternoon, Thank you for your message. Have a nice day.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel
I enjoyed my stay. The room was not completely clean and I found a hair on my bathroom floor that was not mine. Also, I left my earrings on the bathroom and one got lost probably when the cleaning lady went to clean the restroom. However, the breakfast buffet was good, the wifi worked fine and when I forgot a bag full of things at my room after checkout I was able to pick it up, and everything was in there. The location of the hotel is superb.
Stayed 3 nights in Oct 2021
Response from Patrick FO on 8 Nov 2021
Good evening, Thank you for your lovely message. Nice evening.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2021
Response from Patrick FO on 22 Oct 2021
Good morning, Thank you for your stay. Nice day.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Weekend away stay in Brussels
The bed is one of the best beds I have ever slept in. It is wonderful. Also, the shower is great. However, the hotel itself I would not recommend. It is built on a busy road, in a very popular area for nights out and the sound-proofing in the building is appalling. You can hear people walk on the street, let alone drive or sing. Despite the inconvenience of this noise, the hotel does not provide ear plugs and as there were no rooms left in the hotel, suggested we check out at midnight when we were unable to sleep. You can also hear the elevator from your room and people talking in the room next to you. It really does not offer a sense of privacy at all.
Stayed 2 nights in Sep 2021
Response from Patrick FO on 1 Oct 2021
Good afternoon, We are very sorry for this trouble. We will take care of the earplugs Nice weekend. Patrick FO.

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel with excellent breakfast
Well located hotel with nice cafés around the corner. Hotel had a friendly staff and amazing breakfast with freshly baked croissants and pastries.
Stayed 2 nights in Jul 2021
Response from Patrick FO on 26 Jul 2021
Good evening, Thank you very much for your kind comments, we look forward to seeing you again. Thank you for choosing us. Patrick FO