Burnsall Hotels

"It is a beautiful old hotel that really needs some work done to it. If that happens it could be brought back to its glory. The cafe restaurant has very good food and the staff were great. Some of the carpets and bath surrounds left a Lot to be desired in regards to cleanliness "

"Room was recently renovated . Bar was to busy at 5.0 must have been some sort of event . Breakfast was nice , I thought I had read it was table service but it was a buffet which was ok . No butter for the toast only a spread "

"Showing it’s age but still the best property we’ve found in Shipley"

"Great hotel, the only negative is that some public areas are looking a little tired. "

"Excellent Hotel Breakfast the best The staff are all wonderful. Parking is also great "

"No responses to messages prior to arrival to ensure we could get a wheelchair accessible room. On arrival, the only wheelchair access was up an incredibly steep slope to a door that will not remain open, making access very difficult. Check-in was cursory and we were only asked about parking so that they could charge us £12 per night to park up a hill away from the hotel, as the hotel's 4 blue badge spaces were always full. We were not asked about assistance in the event of an emergency, which is as a minimum standard best practice for wheelchair-using guests. The room was unbearably hot, and the windows in the bedroom and bathroom would not stay open unless wedged. The bathroom window mechanism in particular was broken and obviously had not been maintained. Same could be said for the rest of the tiny en-suite, which everything had been crammed into with no thought as to how one would use it. The soap dispenser was so high off the ground that even being 6 foot tall it was awkward to use. Add to this the smell of drains, and you can get the picture. To top it all off, the lift was broken on the last day of our 2 day stay and we were forced to use the staff elevator to get to and from our room. This hotel is living off the vapours of the memory of Agatha Christie, but it's rested on its laurels and is instead in dire need of renovation and improvements."

"Lovely room , great location and superb staff "

"First nights sleep interrupted abruptly by fire alarm going off at 4am, bathroom smelt of mould, mattress as stiff as an ironing board. Check in staff in reception upon arrival were good. "

"Lovely hotel, car park below with ample parking. Nice breakfast, huge beds, only critic is bath with shower. No walk in shower which with mobility issues did mean mom couldn’t shower. Lovely service and vibe, can’t fault the hotel. Thank you "