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Reviews of The Bull Inn

5 out of 5
The Bull Inn
The Street, Barton Mills, Bury St Edmunds, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 50 out of 89 reviews" "
Rating 8 - Good. 20 out of 89 reviews" "
Rating 6 - Okay. 15 out of 89 reviews" "
Rating 4 - Poor. 3 out of 89 reviews" "
Rating 2 - Terrible. 1 out of 89 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Noah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and always helpful, food was also excellent. Fair prices for great service and rooms
Stayed 3 nights in Apr 2024

10/10 Excellent

Barbara

Liked: Amenities
Check in very easy rooms clean and comfortable,
Stayed 1 night in Mar 2024

10/10 Excellent

Brent

Stayed 1 night in Jan 2024

10/10 Excellent

steven

Stayed 1 night in Nov 2023

10/10 Excellent

Andy

Liked: Cleanliness, staff & service
Nice Pub and great staff, Nice boutique rooms and despite being next to the A11 surprisingly quiet. Nice food and friendly staff. The room was a little scrffy and the carpet was black so you could see all the full and dust? The only issue was that there was no hot water for a shower as they had a boiler issue in the night, so meant I had to have a strip wash, hopefully a one off, the staff did try and get an out of hours plumber but after 10pm was too out of hours by all accounts???
Stayed 1 night in Nov 2023

8/10 Good

Rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great food - brilliant staff
I thought this hotel was in a quiet village location - WRONG !! one side is - but the other side is right next to the extremely busy road. Note to self - even though i will be staying there next time i'm in the area, i wont in the summer as i will find it impossible to sleep if i have to open a window...... great food and brilliant staff
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great
Stayed 1 night in Sep 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our weekend stay here, food was excellent, had dinner and breakfast, room was lovely and very original. Staff were very good, friendly and attentive. The blond lady in particular was outstanding who couldn’t do enough for you.
Stayed 2 nights in Aug 2023

6/10 Okay

Lee

Business traveller
Disliked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, hotel room was clean and bed was really comfortable.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed my stay. I am very particular about the cleanliness of the hotel room, and I cannot fault it. Food was freshly cooked and was delicious. Staff are really friendly and helpful.
Stayed 2 nights in Jul 2023

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
There is road noise due to location but a comfortable room and facilities. Lovely riverside walk close by.
Stayed 1 night in Jul 2023

6/10 Okay

sean

Disliked: Property conditions & facilities
Tired old building needing major repairs
Stayed 3 nights in May 2023

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Appalling customer service
We had a master key as they had lost the room key. Lucky for them we are honest and didn’t open any other rooms! The room was ok, but about £50 over priced!! Food was lovely but the customer service was appalling. No invoice on check out. Had to then chase this when my card was charged. Didn’t phone back when they said they would 3 times. Service charge added to bill with no prior knowledge. One night with dinner for £236 was utterly ridiculous. Would not stay again and would not recommend other than for a meal.
Stayed 1 night in Apr 2023

6/10 Okay

David

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Nice but dirty
Lovely food and staff, bathroom was lovely. Room was dirty, food all over the desk and floor. Someones underwear was wedged between the matris and headboard when i pulled the sheets back to get in bed.
Stayed 2 nights in Mar 2023

8/10 Good

Kevin

Stayed 1 night in Mar 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Jerad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great pub, excellent food and nice room
Stayed 1 night in Jan 2023

10/10 Excellent

Andy, Hove

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice boutique Pub / hotel with a situated just off the A11 easy to get to great food and atmosphere - used by locals and people from the air bases nearby

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great inn with lovely staff
Was there with my elderly mother, for a few nights over Christmas- the staff were all extremely friendly and helpful and bent over backwards to accommodate us - they have 2 accessible rooms and all the rooms in the old inn are individually decorated - i had the flamingo room and it was great !! Will definitely be going back
Wall paper in small dining room
Flamingo room bed and wall paper
Teo chandeliers and a Massive bath for Two
Bathroom
Stayed 3 nights in Dec 2022

10/10 Excellent

Deb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team went out of their way to make us comfortable. Wendy in particular was so kind. She was like a good friend who welcomes you to their home

8/10 Good

david

Business traveller
Liked: Staff & service
Stayed 1 night in Dec 2022

10/10 Excellent

Andy, Hove

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and a warm and friendly welcome
Stayed 1 night in Dec 2022

6/10 Okay

Lucinda

Liked: Staff & service
Convenient location but also a lot of road noise as so close to A11. Restaurant and bar nice and menu looked really good but most items unavailable. Biggest issue was the breakfast- started too late, nothing pre laid out, no continental or buffet selection available and only 1 young member of staff covering the hotel checkouts and trying to serve breakfast which had to be cooked option only. Very poorly prepared for special dietary requests. Room v nice but not very well cleaned.

6/10 Okay

Simon

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great Food, Rooms, But Staff!
Excellent food, Lovely Rooms, not so great customer service. Had to ask to be checked in after standing in front of a person on Reception who simply did not acknowledge me. Even when the manager checked me in, felt like it was an effort for him. Shame because otherwise everything was great
Stayed 1 night in Nov 2022

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A traditional pub offering good food and service. The evening meal was very good, except for one very small thing! One, single, tiny, mushroom on our plates, served as a portobello mushroom! The bedroom was comfortable albeit small, but we knew that when we booked. What we weren't aware of was that we would be laying in the middle of a 'night club' when we went to bed...the music and attendees seemed to get louder the longer it went on, and on, and on....
Stayed 1 night in Oct 2022

10/10 Excellent

Andy, Hove

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms with massive beds and very comfortable, excellent breakfast - my only criticism would be there is not enough plugs in the room and by the bed - but given the age of the property this is understandable
Stayed 1 night in Oct 2022

10/10 Excellent

Gillian

Stayed 1 night in Oct 2022

10/10 Excellent

Ian

Stayed 1 night in Oct 2022

10/10 Excellent

David

Stayed 1 night in Oct 2022

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We read some of the bad reviews and was hesitant at first. They have address the previous issues and have really turned around. We got very good service and really enjoyed the staff. It’s a neat hotel and restaurant and I recommend it. We stayed for a week on a business trip and I’m glad we made the decision to stay at the Bulls Inn
Stayed 4 nights in Aug 2022

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Sep 2022

10/10 Excellent

Ian

Stayed 1 night in Sep 2022

6/10 Okay

Tom

Travelled with group
Liked: Cleanliness, staff & service
Tom Hubbard
Small room and bathroom, slightly over priced
Stayed 1 night in Sep 2022

10/10 Excellent

Andy, Hove

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to and from the A11 with free parking. Clean and friendly property, set back from the main road whilst there is a quiet hum the rooms were secondary glazed with very little disturbance. Nice selection of food on the menu and a good cooked breakfast.
Stayed 1 night in Sep 2022

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Amazing staff especially Wendy. food delicious. Staff polite and helpful. Loved our room clean and very comfortable. Will be visiting again.
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022

6/10 Okay

Marion

Stayed 1 night in Aug 2022

6/10 Okay

jacky

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022

4/10 Poor

Stuart

Travelled with family
Disliked: Staff & service, property conditions & facilities
Slow check in and check out. Staff didn’t seem to know what they were doing. Had to ask for directions to room. First room had been y 1 working light from 4. Was moved to another better room. Tv remote was missing.
Stayed 1 night in Aug 2022

10/10 Excellent

Rod

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
About as good as it gets
Great accomadation limited menu Great staff
Stayed 1 night in Aug 2022

8/10 Good

Tre Christopher

Stayed 7 nights in Jul 2022

6/10 Okay

Julie

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Double bed against a wall is just wrong!
All good except for the double bed pushed against the wall. A double room should allow both people room to get in and out of bed. If the funky but unnecessary desk had been removed then the bed could have been accommodated properly. The decor, fittings and bathroom were all very stylish but not much use as you clamber into bed.
Stayed 1 night in Jul 2022

4/10 Poor

Adrian

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the property is right next to a major busy road and is very noisy, the shower was hard to operate and one of the knobs fell off and the handle on the door handle on the shower came away
Stayed 1 night in Jul 2022

10/10 Excellent

Debbie

Stayed 1 night in Jul 2022

6/10 Okay

robert

Business traveller
Disliked: Cleanliness, staff & service
2 out of 5
1 nights business stay, upon arrival the receptionist was stood up eating her tea, when i came down for my evening meal I was told they stopped serving food at 7:45, the time was bang on 7:45. The room was ok, with a real nice roll top bath, however all flat services in the room had a layer of dust on them. For the price of the room I wouldn't of expected these issues.
Stayed 1 night in Jul 2022

6/10 Okay

Mark

Stayed 1 night in Jul 2022

8/10 Good

Mark

Business traveller
Liked: Room comfort
Good and bad. Nice old building, with a comfy bed and good shower, but could be so much better. Tv controls didn’t work, 3 out of 4 lights didn’t work and food took an hour.
Stayed 1 night in Jul 2022

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 * Bulls :)
The two main guys here are fab they rrwlly lovely and make an effort to give great customer service .. the food here is lovely and a very popular buisness well done ill be visisting again when in the area a real gem
Stayed 1 night in Jan 2022

8/10 Good

stuart

Stayed 2 nights in Nov 2021