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"The staff was amazing. Breakast was also really good with a variety for the North American travelers. Only downside was the AC that had to be off when we were gone all day. I recommend."

"I had an incredible stay at this hotel in Hanoi, and what stood out the most was the truly exceptional service. From the moment I arrived, the staff went above and beyond to make me feel welcome, especially one staff member named Susan. Every interaction felt genuine—whether it was the warm greeting at the front desk, the helpful recommendations for local restaurants and attractions. The team here is attentive without being intrusive, and it’s clear that they take pride in making each guest’s experience personal and memorable. They helped arrange transportation, gave me insider tips for exploring the Old Quarter, and even checked in to make sure everything in my room was perfect. Hanoi is already a beautiful and vibrant city, but staying here elevated my trip to another level. I’ve stayed in many hotels, but the service here is among the best I’ve ever experienced—kind, professional, and heartfelt. I would return in a heartbeat and highly recommend this hotel to anyone visiting Hanoi."

"The television setting was very comfusing to find the Chanel. I always call the technician for help. "

"Have stayed here a few times and that’s why I go back It is lovely "

"Hien bui was amazing. She really looked after me during my stay and went above and beyond. The hotel is lovely, great location but it is the staff is what makes this hotel so special. Thank you so much"

"I stayed at Hotel Melia in Ha Noi for 2 nights in August 2025 during holiday vacation. The check-in was smooth, and the front desk staff were very friendly—especially recommended great local restaurants. Our room was spotless, modern.The breakfast buffet was excellent with fresh pastries and good coffee. The location is ideal,short walk to major attractions. Overall, we had a fantastic experience and would highly recommend this hotel to anyone visiting Ha Noi"

"Great location in the Old Quarters. Near restaurants and the high end clothing stores. Staff very helpful and friendly. "

"Anne was wonderful in tending to any needs that came up!"

"grate staff all the shopping and dinning walkable distance its in old quarters Hanoi gives you diffrent kind of vibe"