"The room was poky and a bit musty, but the lounge and dining rooms were nice, with a lovely deck overlooking the Thames. That was the best part. It is a lovely walk along the river."
"Terrible. No water, no plugs by the bed, a shower door that sounds like it’s going to fall over and break.
This is a never been renovated Sofitel. Do not Stay here.
Staff were completely blank. Could not even get a basic necessity like water delivered. Waited an hour and had to walk to reception. "
"Air con was ridiculously on a timer. Rang reception BOILING hot at 11.30pm and was told "it's on a timer, there's nothing we can do". So the aircon (despite having cooled the room down to 18degrees as we set it to, to be able to sleep) automatically sets back to heat the room up to 22 degrees, not matter what aircon temperature you set it to. Unsleepable."