Double room-Signature-Ensuite
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Reviews of The Pilgrims Hotel

3 out of 5
The Pilgrims Hotel
18 The Friars, Canterbury, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 110 out of 241 reviews" "
Rating 8 - Good. 103 out of 241 reviews" "
Rating 6 - Okay. 20 out of 241 reviews" "
Rating 4 - Poor. 7 out of 241 reviews" "
Rating 2 - Terrible. 1 out of 241 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The young woman on reception was excellent. Super helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Andrew

Liked: Amenities, property conditions & facilities
Very happy with the venue but was disappointed that I was not given the option of registering my car for parking and so had to pay a hefty parking charge on return to my car.
Stayed 1 night in Mar 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the cheapest room, it was small but cosy on this cold December night. The bed was very comfortable and the bathroom was spotless so was very pleased. Breakfast included was continental and a very nice buffet was laid out with lots of different food to choose from. Staff were very friendly and helpful but not intrusive. Overall great value, enjoyed my stay and highly recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Simon

Stayed 2 nights in Dec 2023

8/10 Good

Warwick

Liked: Cleanliness, staff & service, property conditions & facilities
A warm welcome and very pleasant and helpful receptionist. Excellent selection for breakfast.
Stayed 1 night in Nov 2023

8/10 Good

Alan

Stayed 3 nights in Oct 2023

8/10 Good

PREETY

Very buce
Stayed 2 nights in Oct 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Pilgrim
This is an old hotel located in the center of Canterbury - very close to everything. The narrow stairs are a bit of a challenge, but the room was very nice.
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. The staff were so helpful and breakfast was wonderful.
Stayed 1 night in Sep 2023

8/10 Good

Kathrin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms.
Stayed 1 night in Aug 2023

8/10 Good

Tyrell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful breakfast and a helpful staff.
Stayed 4 nights in Jun 2023

10/10 Excellent

Shunae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were friendly and very helpful.
Stayed 2 nights in Jul 2023

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Stayed 1 night in Jun 2023

10/10 Excellent

Stephen

Liked: Staff & service, property conditions & facilities, room comfort
Great Place to Stay in the Centre of Canterbury
Truly wonderful. If you need somewhere to stay in Canterbury the Pilgrim is for you. Its in the centre not close to it. It is the centre. Opposite the Theatre. Just a short walk from the Cathedral and dozens of pubs; cafes and restaurants. Great staff. Whats not to like.
Stayed 3 nights in Jun 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
A long stay in Canterbury
Very conveniently located and only short distances to most of the sites of Canterbury. Be aware there is no hot food available but a good continental breakfast is. Very helpful staff. Car parking is a few minutes walk away and when we stayed (June 2023) it cost £14 for 24hrs. Nice places to eat and drink nearby.
Stayed 4 nights in Jun 2023

10/10 Excellent

Petr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s not just a location which is amazing, it’s straight up everything about this hotel. Laundry service which doesn’t cost you an arm & a leg which is almost always a case in hotels - is a huge plus. And a strong wifi signal adds a lot of value.
Stayed 2 nights in Jun 2023

10/10 Excellent

Mary

Stayed 2 nights in Jun 2023

6/10 Okay

Matyas

Business traveller
Positives: great location, good value for money, ok breakfast. Negatives: very noisy at night
Stayed 1 night in May 2023

6/10 Okay

Bonnie

Liked: Staff & service
The hotel is in a great location.
Stayed 2 nights in May 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing, especially after a high rating.
Very central location, good for walking to everything but that comes with lots of noise, especially at night with bars close by. No air conditioning, and sleeping with the windows open isn’t an option. The building is wrapped with scaffolding so we had no view and the first day there was banging and workers walking past our window. We asked the hotel not to pre-charge our credit card because of the poor exchange but they charged our full stay the day before we arrived. The room (#5) on the top floor, up narrow and steep stairs, was adequate but there was a terrible smell coming from the plumbing in the bathroom - so bad we slept with that door closed. The pillows were thin slabs of foam. The staff were very friendly and the continental breakfast is perfectly adequate. They offered toast which was a nice touch. The inside renovations they are doing to the lobby and the bar are lovely so maybe one day the room will be improved but we would not stay here again.
Stayed 4 nights in May 2023

8/10 Good

Pernilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfy!
This hotel had something we lacked in other hotels, water pressure! We would wash our hair and have a nice shower. We slept as logs even though the bed was only 140 and we shared the duvet. And the breakfast was really good, much more than we expected. Lots of friendly faces and service-minded personnel! The location very central! We'll be back!
Our bathroom
Stayed 1 night in May 2023

10/10 Excellent

John

Stayed 1 night in Apr 2023

2/10 Terrible

John

Stayed 2 nights in Apr 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location.
Lovely characterful property in a great location just off the main shopping street and a 5 minute walk to the cathedral. We paid for parking through the hotel at an off site car park. Friendly helpful staff. Our room was quiet as it was towards the back of the hotel.
Stayed 2 nights in Dec 2022

8/10 Good

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities
Awkward to get to as it's within the pedestrian centre which has no vehicle access till after 4pm. So, you have to walk from one of the many nearby car parks. Check-in was quick but no lift to the first floor. We got a room upgrade which was appreciated. When we returned to the hotel at 10:30pm the bar was closed so we had to go out to a nearby pub for a drink. The included breakfast is continental with no cooked options. We asked about the advertised parking charges at checkout and were told we should have requested this at check-in, the rate had also changed and there was no information on which car park we should have used. However, the hotel is in a great location so it's worth calling before arrival to discover the best parking options.
Stayed 1 night in Nov 2022

10/10 Excellent

Valentino

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and cozy rooms
Stayed 1 night in Nov 2022

10/10 Excellent

John

Stayed 1 night in Oct 2022

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Venue, friendly staff Will definitely revisit
Stayed 3 nights in Oct 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, delightful helpful staff, terrific breakfast, extremely well situated in the centre of Canterbury. Wonderful value. Single room was very small but bathroom was modern and fine. No lift but we didn’t need one. Main problem was not the hotel’s fault. One of us had recently had surgery and it was impossible to get anywhere near with the car. Dragging a suitcase was a problem for her. Canterbury isn’t easy if you are disabled!
Stayed 4 nights in Sep 2022

8/10 Good

Mendel

Liked: Cleanliness, staff & service
Good value hotel.
Great location in city centre and quiet. Very clean. Pleasant staff. Good value considering its central location. However, the rooms are very small and the breakfast while sufficient consists only of cold items i.e. no cooked food is available. Basically, it is a bed and breakfast hotel although there are many places nearby to eat.
Stayed 3 nights in Sep 2022

8/10 Good

Jean

Stayed 2 nights in Sep 2022

10/10 Excellent

Selden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was charming, overlooking a busy and central street, clean and comfortable. The staff was great -- particularly Blake, who served us breakfast and was a knowledgeable and interesting (and an aspiring archaeologist as well). The one reservation is breakfast -- wonderful and delicious coffee, and an array of continental offerings (pastry, fruit, cereals, yogurt). But not a full breakfast.
Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel across the street from the Marlowe theatre
Stayed 3 nights in Aug 2022

10/10 Excellent

D

Stayed 1 night in Aug 2022

6/10 Okay

Stewart

Travelled with partner
Liked: Cleanliness, staff & service
Very good breakfast. Friendly staff
Stayed 2 nights in Aug 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central, friendly staff.
Stayed 1 night in Aug 2022

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Canterbury & the Pilgrim Hotel
The Pilgrim Hotel was an old, charming inn right near the River Stour, the Cathedral and the main walking district in Canterbury. We really enjoyed our stay there and the staff, Simona in particular, were wonderful!
Stayed 2 nights in Aug 2022

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, location and character.
Stayed 3 nights in Jul 2022

10/10 Excellent

Grace

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Really friendly staff, cute little hotel with lovely little rooms
Stayed 1 night in Jul 2022

8/10 Good

G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Overall very nice, noisy at night,couldn't sleep. very clean, polite staff
Stayed 1 night in Jul 2022

8/10 Good

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location in Canterbury. The single room was a bit small. The double room very lovely.
Stayed 1 night in Jul 2022

6/10 Okay

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

D

Stayed 1 night in Jun 2022