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Reviews of SACO Cardiff – Cathedral Road

4 out of 5
SACO Cardiff – Cathedral Road
The Garden Office, 76 Cathedral Road, Cardiff, Wales

Reviews

9.6

Exceptional

Rating 10 - Excellent. 82 out of 105 reviews" "
Rating 8 - Good. 18 out of 105 reviews" "
Rating 6 - Okay. 2 out of 105 reviews" "
Rating 4 - Poor. 3 out of 105 reviews" "
Rating 2 - Terrible. 0 out of 105 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities
Lovely roomy apartment in excellent condition and good location
Stayed 2 nights in Dec 2023
Response from Kieran on 2 Jan 2024
Hi Steven, Thank you very much for this lovely review - we're so glad you enjoyed your stay and we hope to have you back with us soon!

10/10 Excellent

Jacqui

Liked: Cleanliness, room comfort
Great Stay
Excellent host. Great communication Lovely accomodation Ticked all the boxes. Parking, cleanliness, well equiped, very comfortable and convenient location
Stayed 1 night in Oct 2023
Response from Kieran on 1 Nov 2023
Hi Jacqui, Thank you very much for this great review, we're so glad you enjoyed your stay! Hope to see you again soon :)

10/10 Excellent

Shad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff
Stayed 2 nights in Sep 2023
Response from Kieran on 29 Sept 2023
Hi Shad, Thank you for your lovely review! Hope to see you again soon :)

8/10 Good

Dave

Liked: Cleanliness, room comfort
Ideal location
Only a few minutes walk from Sofia Gardens, city centre & Millenium Stadium. Excellent communication from Kieran, property manager. There was only 1 tea bag, although if we had mentioned it, I feel sure Kieran would have sorted it. Would use again.
Stayed 1 night in Sep 2023
Response from Kieran on 29 Sept 2023
Hi Dave, Thank you for your lovely review - it was great having you and a do apologise for the lack of tea bags! We definately would have given you more :) Hope to have to back soon

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, room comfort
Lovely spacious apartment
Lovely spacious apartment with great parking out the back.
Stayed 3 nights in Aug 2023
Response from Kieran on 31 Aug 2023
Hi Hannah, Thank you for your lovely review! We're so glad you enjoyed your stay with us and we really hope to see you again soon :)

8/10 Good

David

Liked: Cleanliness, room comfort
SACO Cardiff A real Gem
Great location, well run Kieran was first class and ensured everything Ok. Great parking location for City center perfect used before and will use again many thanks enjoyed our stay shame about the Rugby result!
Stayed 2 nights in Aug 2023
Response from Kieran on 23 Aug 2023
Hi David, Thank you for your great review! We're really glad you have a lovely stay and hope to see you again soon

10/10 Excellent

MAGGIE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property manager Kieran is very friendly and helpful. Saco is of excellent condition. Close to town centre but in a quiet area. I have stayed here twice in the summer and will surely come back again.
Stayed 2 nights in Jul 2023
Response from Kieran on 21 Jul 2023
Hi Maggie, Thank you for your lovely review! We're so glad you enjoyed your stay and we're looking forward to having you back again with us! :)

10/10 Excellent

Christopher

Stayed 2 nights in Jul 2023
Response from Kieran on 21 Jul 2023
Hi Christopher, Thank you for your great review! We're really happy you had a nice stay and hope to see you back in the future

10/10 Excellent

Claire

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location for city,
Stayed 2 nights in Jun 2023
Response from Kieran on 11 Jul 2023
Hi Claire, Thanks for your lovely review! We're really glad you had a good stay with us :)

4/10 Poor

Jeanette

Change of venue last minute
We never stayed here as the accommodation was “double booked due to a computer glitch”. We were contacted three days prior to check in and offered a new apartment. The new venue was closer to Cardiff centre and served our needs well. The computer glitch was still not resolved on the day of check in as I was sent an email to register online.
Stayed 1 night in May 2023

10/10 Excellent

Marie T

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very well equipped
Stayed 1 night in Apr 2023
Response from Kieran on 2 May 2023
Hi Marie, Thank you very much for your review, it was a pleasure having you! We hope to see you again next time you're back in Cardiff :)

10/10 Excellent

Rhodri

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023
Response from Kieran on 28 Apr 2023
Hi Rhodri, Thank you very much for your great review! We hope to see you again next time you're in Cardiff :)

10/10 Excellent

IOANNA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
An amazing place in a lovely neighbourhood, very close to city centre, many lovely restaurants on the same street. Clean and cozy, lovely decorated, fully equipped kitchen etc. Would definitely stay again! Thank you very much you made our stay in Cardiff exceptional!
Stayed 2 nights in Feb 2023
Response from Ethel on 26 Feb 2023
Hi Ioanna,We very much appreciate your comments regarding your stay at Cove Minshull Street. I will be sure toshare your feedback with our team. Hope to host you again.Best WishesEthel

8/10 Good

Faisal

Travelled with family
Liked: Cleanliness, room comfort
Good location with parking charged at £10/night for off road.
Stayed 2 nights in Feb 2023
Response from Ethel on 26 Feb 2023
Hi Ioanna,We very much appreciate your comments regarding your stay at Cove Minshull Street. I will be sure toshare your feedback with our team. Hope to host you again.Best WishesEthel

10/10 Excellent

Sharon

Liked: Cleanliness, room comfort
Excellent accommodation
10/10 would recommend Will definitely be our first choice of accommodation on future trips to Cardiff Clean and comfortable with everything we could need Kept well informed with friendly and professional service and assistance with directions and check in. No faults, whatsoever. Thankyou for a lovely stay
Stayed 1 night in Jan 2023
Response from Kieran on 16 Jan 2023
Hi Sharon, thank you so much for this lovely review! It means a lot to us that you had such a nice stay, and we look forward to having you back soon :)

10/10 Excellent

Letty

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Super easy to find/park. Close to different areas of Cardiff. Perfect for what we needed.
Response from Kieran on 4 Jan 2023
Hi Letty, Thank you very much for your review! We're really glad you enjoyed your stay and we hope to have you back soon! :)

10/10 Excellent

Ali A

10/10 Excellent

Anil

Travelled with family
Liked: Cleanliness, room comfort
Saco was a great place to stay. Reshmi was awesome
Really comfy, clean place to stay a walk away from the castle and centre. What really made our stay worthwhile at Saco was the hospitality we got from Reshmi who was very attentive. Thank you Reshmi. We’ll definitely stay again.
Stayed 1 night in Dec 2022
Response from Kieran on 5 Dec 2022
Hi Anil, Thank you very much for your kind review, and we're so glad you had a nice stay! We look forward to having you back

10/10 Excellent

Cerys

Liked: Cleanliness, room comfort
Amazing stay
Amazing stay beautiful apartment!! Staff was very friendly and made you feel welcomed. Honestly definitely going to come back!! Beds are comfortable a TV in the bedroom. Kitchen has all the essentials! An amazing night's sleep.
Stayed 1 night in Nov 2022
Response from Kieran on 2 Dec 2022
Hi Cerys, Thank you so much for your review - it was lovely having you with us and I'm glad to hear you'll be back! It's great to hear you had everything you needed and you had a nice stay :)See you soon!

8/10 Good

Yuk fung

Travelled with family
Liked: Cleanliness
Great staff!
The stafff were so nice and really well accommodated!
Stayed 1 night in Nov 2022
Response from Kieran on 2 Dec 2022
Hi, Thank you very much for your review! I'm really glad you had a nice stay, and if there are any suggestions you have to make your stay even better, please let us know!

10/10 Excellent

judith

Travelled with family
Liked: Cleanliness, room comfort
Family break
Our 2 night stay as a family was made extra special by the communication via Rashi. She went over and above to make sure we knew where we were going and checking in. Super comfortable, roomy accommodation that catered for us all ( 2year and a dog) Dog basket, dog treats and a welcome pack was a nice touch. I would highly recommend, and will definitely book again when we visit Cardiff.
Stayed 2 nights in Nov 2022
Response from Kieran on 2 Dec 2022
Hi Judith, Thank you for your review, it means a lot to us that you had a really nice stay, and I'm glad to hear that everyone - including the lovely dog - felt looked after. We look forward to having you back!

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lots of space, comfy bed and clean. Our apartment was at the front, looking out onto Cathedral Road through a big bay window.
Stayed 1 night in Nov 2022
Response from Kieran on 25 Nov 2022
Hi Stephen, Thank you very much for your review! I'm really glad you had a nice stay :)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Too many emails, not enough common sense
Lovely accommodation and great location. Too many pre stay emails from Saco with codes I didn’t need and just added confusion and stress to a one night stay when it wasn’t needed. Luckily easily sorted by a straightforward message from employee Kieran who was a great help. Check in, after an online ptocess earlier actually only involved a quick call to be let in remotely. Really easy, why Saco bombarded me with prestay emails and codes I have no idea! Pointless. Good flat, ok price, lovely location.
Stayed 1 night in Oct 2022
Response from Kieran on 1 Nov 2022
Hi Graeme, Apologies for this confusion, we will work on having less, more precise emails sent out, but I'm glad you had a nice stay once you were settled :)

10/10 Excellent

Musa

Business traveller
Liked: Cleanliness, room comfort
Love it
Amazing beautiful place
Stayed 2 nights in Oct 2022
Response from Kieran on 1 Nov 2022
Hi Musa,Thanks for this review, I'm really glad you had a nice stay! Hopefully we'll see you again next time you're in Cardiff :)

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Pleasant and resourceful staff
Stayed 1 night in Oct 2022
Response from Kieran on 10 Oct 2022
Hi, Thank you for your review! I'm so glad you had a nice stay and you were looked after well :) Hopefully we'll see you again soon! All the best

10/10 Excellent

Lesley

Liked: Cleanliness, room comfort
Great stay!
Highly recommended! Very spacious and well equipped. Comfotable and well positioned with a 15 minute walk into the city through a park.
Stayed 4 nights in Sep 2022
Response from Kieran on 27 Sept 2022
Hi Lesley, Thank you very much for this review, I'm so glad you enjoyed your stay! I hope to see you again soon :)

10/10 Excellent

Ada

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is very clean and spacious. It had all the amenities needed for our shortly stay. Property manager was very helpful when we had questions. Would recommend staying here.
Stayed 1 night in Aug 2022
Response from Kieran on 31 Aug 2022
Hi Ada, Thank you for your review! I'm glad you enjoyed your stay, and hopefully we'll see you again soon :)

10/10 Excellent

Chi Kin Leo

Travelled with family
Liked: Amenities, property conditions & facilities
The services apartment is clean, and well maintained with spacious dimension. Helpful staff and insite parking in reasonable extra cost.
Stayed 6 nights in Jul 2022
Response from Kieran on 31 Aug 2022
Hi,Thank you very much for your review! I'm glad you enjoyed your stay with us

10/10 Excellent

John

Liked: Cleanliness, room comfort
Nice appartment
Really nice appartment. Bed firm. Appartment only had one fan so got hot on hottest weekend of the year.
Stayed 1 night in Aug 2022
Response from Kieran on 31 Aug 2022
Hi John, thank you very much for your review! I'm glad you had a nice stay :)

4/10 Poor

Kimberley

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent apartment and spotlessly clean. It had loads of really nice touches and we wouldn’t hesitate coming back. Only problem was locating the correct black gates for parking and a photo would really help - this didn’t spoil a fantastic place
Stayed 2 nights in Jul 2022
Response from Rashmi Wijesinghe - SACO Cardiff on 23 Jul 2022
Hi Roger, Thank you for your valuable review. I'm so glad that you enjoyed your stay. Hope to see you soon again at SACO, Rashmi

10/10 Excellent

Morgan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Spacious and well equipped apartments. Good to have on site parking. Would stay again.
Stayed 2 nights in Jul 2022
Response from Kieran on 20 Jul 2022
Hi Morgan, Thank you very much for this kind review, I hope to see you again soon! :)

10/10 Excellent

Richard

Stayed 1 night in Jun 2022
Response from Kieran on 20 Jul 2022
Hi Richard, Thank you for your review! I'm glad you enjoyed your stay :)

10/10 Excellent

Theresa

Stayed 1 night in Jun 2022

10/10 Excellent

Tori, San Diego

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The accommodation was very nice...very clean and well-maintained. We enjoyed our stay!
Stayed 2 nights in May 2022
Response from Rashmi Wijesinghe - SACO Cardiff on 25 Jun 2022
Hi Tori, Thank you for your review, I'm so glad you enjoyed your stay! :D It was lovely having you and hopefully we'll see you again soon. All the very best, Rashmi.

10/10 Excellent

Nicola

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Beverley

Stayed 1 night in May 2022

8/10 Good

Catrin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2022

4/10 Poor

Charmaine

Disliked: Cleanliness, room comfort
Worst place ever
Went there for 2 nights on a ground floor apartment and got told to go round the back and then go up 2 flights of stairs only to find out that someone else is in the apartment still and it was fully booked but we booked it and payed for it as well, so in the end we eventually found a nice hotel down the road, wont be going there to saco again ever very poor.
Stayed 2 nights in Dec 2021
Response from Team on 13 Dec 2021
Dear Charmaine We are very sorry to hear that your stay with us did not go as planned. We are looking into what happened to ensure this doesn't happen again. Thank you for sharing your feedback it is only with this that we can continue to improve the product and service we offer. Kind Regards Lezley

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location 15mins walk from the centre of town, large one bed apartment very well equipped. King sized comfy bed and fluffy towels.
Stayed 1 night in Nov 2021
Response from Team on 23 Nov 2021
Dear Claudia Thank you for taking the time to leave a review of your recent stay here at SACO Cardiff. We are delighted your enjoyed your stay. We look forward to welcoming you back in the near future. Kind Regards The SACO Cardiff Team

8/10 Good

Simon

Business traveller
Liked: Cleanliness, room comfort
Not all the heaters seemed to work so was a little cold. Worktop a little worn and the bedroom blinds didn't kept the light out from what I assume was permanent access / security lighting to the rear of the property. However, if it had been on a social not business visit and not in a COVID lockdown, the location would have been ideal for the centre, stadium etc. with local restaurants, pubs etc.
Stayed 1 night in Feb 2021
Response from Team on 8 Feb 2021
Dear Simon Thank you for taking the time to leave feedback following your recent stay with us here at SACO Cardiff. It is only with guest feedback that we can continue to improve the product and service we offer. Thank you again for sharing your feedback we hope to welcome you back when you next visit Cardiff. KInd Regards The SACO Cardiff Team

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, room comfort
Business essential stay.
Stopped in apartment, rooms were clean and bright. Will stay here again for business and when things are back to normal, will stay for pleasure. I would recommend this accommodation. Very quiet and staff were very helpful.
Stayed 2 nights in Jan 2021
Response from Team on 2 Feb 2021
Dear Carl Thank You for taking the time to leave feedback of your recent stay here with us in SACO Cardiff. We are really pleased you enjoyed your stay. We look forward to welcoming you back when you next visit. Kind Regards The SACO Cardiff Team

10/10 Excellent

Mohamed

Liked: Cleanliness, room comfort
Best apartment
Amazing experience
Stayed 2 nights in Dec 2020
Response from Team on 28 Dec 2020
Dear Mohamed Thank You for taking the time to leave feedback from your recent stay here with us at SACO Cardiff. We are pleased you enjoyed your stay and we look forward to welcoming you back when you next visit. Kind Regards The SACO Cardiff Team

10/10 Excellent

Tom

Stayed 1 night in Dec 2020
Response from Team on 2 Feb 2021
Dear Tom Thank you for taking the time to leave feedback of your recent stay here with us in SACO Cardiff. We are really pleased you enjoyed your stay. We look forward to welcoming you back when you next visit. Kind Regards The SACO Cardiff Team

10/10 Excellent

Tracey, North wales

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was in a very central location lovely walk through bute park to the city centre. Area felt safe and was very convenient to have on site parking. We stayed in two bedroom apartment on top floor and had a lovely large bedroom with en suite. Would definately stay again and recommend.
Stayed 1 night in Dec 2020
Response from Team on 18 Dec 2020
Dear Tracey Thank you for taking the time to leave feedback of your recent stay here at SACO Cardiff. We are delighted you enjoyed your stay here with us. We look forward to welcoming you back when you next visit. Kind Regards The SACO Cardiff Team

10/10 Excellent

James

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Better than hotel rooms
Make sure you ring them to get check in information and parking code if you use their own parking, there are also parking spaces on the main road. The flat is spacious and generally clean but there are spots which can be cleaned better. The blinds in the bedrooms is useless in blocking sunlight, it could be a problem for people who likes dark rooms.
Stayed 2 nights in Jul 2020
Response from Urska on 3 Aug 2020
Dear Guest, Thank you for taking the time to post your feedback following your departure from SACO Cardiff. We are delighted you had an overall great stay and hope to welcome you back in the future. Kind regards, The SACO Cardiff Team

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, room comfort
Nothing to fault
Absolutely brilliant little apartment, perfectly suited for our little family for our short stay. Brilliant location just a short walk from the city centre. Really recommend this to anyone visiting Cardiff!
Stayed 3 nights in Jul 2020
Response from Urska on 3 Aug 2020
Dear Tom, Thank you for taking the time to review your recent stay with us. We are delighted you enjoyed your stay with us and we hope to welcome you back soon. Kind regards, The SACO Cardiff Team

8/10 Good

Emily

Business traveller
Liked: Cleanliness, room comfort
Lacking in communication but otherwise good
Communication of how to get in was not good but other than that it was a lovely stay
Stayed 1 night in Jul 2020
Response from Lez on 21 Jul 2020
Dear Emily, Thank you for taking the time to post your feedback following your departure from SACO Cardiff. I am glad you had a lovely stay, however sorry to hear you had difficulties accessing the property. All arriving guests receive a confirmation with instructions and I am sorry if this wasn't clear enough and hope this has not deterred you from staying with us in the future. Kind regards, The SACO Cardiff Team

10/10 Excellent

Daniel Jones

Liked: Cleanliness
overnight stay
According to my staff who stayed here they could not fault it and whilst staying only 1 night, they have requested we re book for early August when we are back working in the area for around 2 weeks possibly so it must have been pretty good.
Stayed 1 night in Jun 2020