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Reviews of ibis Carlisle – City Centre

2 out of 5
ibis Carlisle – City Centre
Portlands Botchergate, Carlisle, England

Reviews

8.4

Very good

Rating 10 - Excellent. 455 out of 1000 reviews" "
Rating 8 - Good. 382 out of 1000 reviews" "
Rating 6 - Okay. 96 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Decent city centre accommocation. Car park difficult to find because the bit of street it is no-entry from one direction, and there is another huge car park on the same street.
Stayed 1 night in Apr 2024

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to all amenities. Rooms very clean and comfortable. Nice beds. Staff very helpful. Easy check in
Stayed 1 night in Apr 2024
Response from Ibis Team on 18 Apr 2024
Dear Jamie, Thank you for your positive review! We are delighted to hear that you found our location convenient and enjoyed our clean and comfortable rooms. Our team is always here to help, and we aim to provide a seamless check-in experience. We hope to welcome you back soon. Best regards, ibis Carlisle City Centre.

8/10 Good

Martin, Nepean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money.
Stayed 1 night in Apr 2024
Response from Ibis Team on 18 Apr 2024
Thank you for your kind review.

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for railway station access and good choice of pubs and places to eat
Stayed 4 nights in Feb 2024
Response from Ibis Team on 18 Mar 2024
Thank you for your review

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient check in, friendly helpful staff
Stayed 2 nights in Feb 2024
Response from Ibis Team on 5 Mar 2024
Thank you for your review

6/10 Okay

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly, if you book a room with the intention of sleeping soundly through the night and waking refreshed then the Ibis is not for you. The room, staff, breakfast and parking are all good. The problem is the Walkabout pub directly next door. Some nights it is open until 4am and at chucking out time, its patrons congregate outside for the odd fight and who can scream the loudest contests. I stayed on a Monday night when it was open until 3am and was woken up on several occasions. The same happened on a previous stay. Not the fault of Ibis, they try very hard in the circumstances.
Stayed 1 night in Feb 2024
Response from Ibis Team on 18 Mar 2024
Dear Neil, Thank you for taking the time to share your feedback about your recent stay at ibis Carlisle City Centre. We truly appreciate your kind words about our room, staff, breakfast, and parking. We apologize for any inconvenience caused by the noise from the nearby Walkabout pub during your stay. We understand that a peaceful night's sleep is important to our guests, and we regret that this was not the case for you. Please know that we have taken note of your feedback regarding the noise disturbance and we will take it into consideration as we strive to improve our guests' experience. Despite the situation being beyond our control, we appreciate your understanding and kind words about our efforts. We hope that you will consider staying with us again in the future so that we may have the opportunity to provide you with a more peaceful experience. Warm regards,ibis Carlisle City Centre

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ibis Team on 18 Mar 2024
Thank you for your review

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ibis Team on 18 Mar 2024
Thank you for your review

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Central location handy to train station and centre. Busy street at weekends but room was surprisingly quiet.... Great stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Heather

Stayed 1 night in Dec 2023
Response from Ibis Team on 18 Mar 2024
Thank you for your review

10/10 Excellent

Jeff

Stayed 2 nights in Dec 2023

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Carl

My search was for the Birmingham area. I didn’t check where you had booked me in at but all other properties was in Birmingham but the property you would check me at was in Carlisle. I didn’t check and when I got to the property last night which I thought was my property in Birmingham what is actually in Carlisle I wasn’t happy so I paid for a place in Carlisle. Wish I actually thought was in Birmingham you tricked me. Basically are you all the time I’m not happy at all
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ibis carlisle
The room was incredibly cold. There was no obvious way of getting in warmer. The thermostat on the wall did nothing. The quilt on the bed could have been thicker. The hot water was warm, not hot enough for a shower if we wanted one.
Stayed 1 night in Dec 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

David

Stayed 1 night in Nov 2023

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Rooms well maintained and clean staff very friendly
Stayed 1 night in Nov 2023

8/10 Good

John

Stayed 1 night in Nov 2023

8/10 Good

Robert

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Oct 2023

10/10 Excellent

Gareth

Stayed 1 night in Oct 2023

10/10 Excellent

Iain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely go back
Great location Great rooms
Stayed 2 nights in Oct 2023

8/10 Good

Alan

Liked: Staff & service
Only didn’t like turning up at 1pm and having to pay a tenner to check in and having to pay 1.50 for the car park. A bit of wiggle room should of been given since it was a Sunday and not a busy Saturday.
Stayed 1 night in Oct 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful. Easy access. Convenient
Stayed 4 nights in Oct 2023

2/10 Terrible

Fatima

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I think having water in a room is a human right ! No toiletries for £80 it’s a travesty
Stayed 1 night in Oct 2023

10/10 Excellent

Iain

Stayed 4 nights in Oct 2023

10/10 Excellent

Maria

Stayed 1 night in Oct 2023

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Raj

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like student accomodation.
The room absolutely stank of weed on the first night, turned up the ventilation system to clear it and it got worse. Was coming through the ventilation. Told reception in the morning, and they didn't care at all. Just said nothing we can do. The second evening it stank of cigarette smoke. cigarette butts on the floor in the corridors by the lifts. rubbish on the floor down the corridors. Excellent soundproofing to the street which was much appreciated but the door to the room might as well have been made of paper for all it did to reduce the noise of people shouting in the corridors at night. Every place has a bad day but from the reaction of the staff, this seems to be the norm.
Stayed 2 nights in Oct 2023

10/10 Excellent

Clive

Stayed 1 night in Oct 2023

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Ronn

5 people arrived back at hotel 11.30pm Friday. Door keys would notopen door. Staff ignored us knocking on door. Could only get in when someone else turned up whose key opened door.
Stayed 2 nights in Oct 2023

8/10 Good

Melinda

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Adrian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking in the centre of Carlisle, and access on foot to a wide choice of places to eat. Only downside is the area can be quite noisy from nearby clubs at night. The noise is only a problem if you want the window open.
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Stayed 1 night in Sep 2023

6/10 Okay

Gavin

Liked: Cleanliness, property conditions & facilities, room comfort
City centre location
The Ibis in Carlisle is clean and efficiently run, although the street it stands on has several busy pubs on a Saturday night
Stayed 1 night in Sep 2023

8/10 Good

Carol

Stayed 1 night in Sep 2023

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed before and staff very pleasant,the rooms comfortable,the hallway was very run down but not an issue with the room so on a whole a pleasant stay
Stayed 3 nights in Sep 2023

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
greattime
we had a great time as always we always stay in the ibis hotel
Stayed 2 nights in Sep 2023

8/10 Good

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very friendly. The facilities were alright, they were clean, just no tea spoons, nothing manager.
Stayed 1 night in Sep 2023

8/10 Good

Mike

Business traveller
Liked: Property conditions & facilities, room comfort
Good right in Center and good car parking - but expensive for what it is.
Stayed 1 night in Sep 2023

8/10 Good

david

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good that parking is complimentary
Stayed 1 night in Sep 2023

10/10 Excellent

Gill

Stayed 1 night in Sep 2023