Central Tokyo Hotel Guide - Family Friendly Hotels in Central Tokyo, Tokyo

"We paid a premium price for a premium hotel room for three days. Unfortunately, the air conditioning did not work properly in any of the three rooms we were moved to. We set the AC at 70 degrees. In the first room, I woke up in the middle of the night hot and the room was 78 degrees. I had to open the sliding glass door to cool the room down. When they concluded that they could not fix the AC, they had us move to a new room. The next room had the same issue. Another miserable night. They then had us move again. In an effort to "compensate us" for the inconvenience, they moved us into a slightly larger room and provided a van service to the cruise terminal. Unfortunately, the third room suffered the same issue, to a slightly lesser degree. My wife and I felt a price reduction was in order. They never offered. Very poor customer service for the inconvenience and non-working air conditioners. I should have moved hotels after the first night, but I was assured that the problem would be fixed by moving rooms. That did not occur. Breakfast and appetizer dinner were very good. That is why we stayed when we should have left. "

"Clean room great air conditioning "

"The great thing about the hotel was the position at Tokyo station just 20 metres from the Nihombashi exit. "

"Everything spectacular. Especially rooftop "

"Location is great if Shinjuku is your vibe, very busy hotel and area! Room was quite small for the price, not enough space to open luggage so had to chuck it on the bed which wasn’t ideal. The hotel accepted luggage forwarding and had it in our room waiting upon check in! Staff were great in these processes too. Sadly the terrace where the Godzilla head is was closed during our stay for some reason so bit disappointing."

"Service very good and bed made every morning. Just wish rooms were a bit bigger. The beds were high enough and luggage fits under "

"Convenient location but the rooms are very basic and tiny. The amenities were available in the lobby. The restaurant did not provide the ability to just order a coffee. They demanded a full meal. TV did not work the entire time. "

"Wow this hotel! We stayed in 3 of the Royal Park Iconic hotels whilst in Japan and the Tokyo one was our favourite. Amazing rooms, lounge access with drinks and food. We loved it. Staff friendly and professional "

"If you’re thinking about booking here, don’t picture a motel six in the United States with a worse staff if that’s even possible."