Cozumel Hotel Guide - Cha'an Ka'an Observatory of Cozumel hotels in Cozumel, Mexico.

"The employees were fine the problem is the facility pictures are not the way we found the resort. The place is a snorkel and scuba divers resort which we are not... they all seemed to be enjoying their stay. To get to the restaurant you have to cross the street... my wife and I were looking for a beach where you can walk into the water and you can't because of the rocks. We arrived in time for lunch and the food was not good and not even closely the same as described or portrayed in photos. "

"Guests can expect an extremely clean environment throughout the hotel. Every space is not only spotless but also thoughtfully and attractively appointed, creating a welcoming and comfortable atmosphere for all who visit."

"It was a two sided review. First, I was put in a room that was at the back of the property that the view was into some bushes that I looked through to see a tennis court. Not the garden property view what is advertised. Then no restaurant as advertised on their website, it was closed. Then the advertised and pictured beach wasn’t a beach, it apparently belongs to a closed hotel and a guard who chased me off to a totally rocky area. After my initial review I was upgraded on the second day to a very nice room that met all expectations and more. So the room was very nice, the property is beautiful and I enjoyed my stay. Unfortunately the restaurant and lack of beach was disappointing."

"Clean friendly enough choices in foods and restaurants. Always helpful in all situations "

"Friendly and very helpful staff. Rooms were clean with comfy beds. Restaurant on site. Clean/well maintained pool and hot tub with plenty of tables and lounges and a beautiful view of the water. Easy walk over the bridge to the water for relaxing or snorkeling. Shopping within walking distance. We had a family of 12 with 6 rooms, we all had a great experience staying at the Casa Del Mar. "

"Yes"

"Yes he was great and very helpful."

"pool was condemned the pool and roof deck were not as advertised "

"Staff was excellent, location very nice, room kindof old looking and sparsely furnished. Other than beds no seating. No coffee pot, or microwave. There is a mini fridge and restaurant. Plenty of outdoor seatong and many guests were napping on outdoor furniture, most likely because it is more comfortable than the beds. I chose this location because the review was 9.6 on the site i saw it on. I am guessing the high review is from the many divers who frequent it. If you want the dive location outside your door, maybe you would overlook the room. Also, no elevator, so be prepared to used stairs throughout."