Chan Chemuyil 2024 Holidays

The hotel itself was decent. We only booked for 1 day stay. The staff were friendly and welcoming. We arrived at 12:30 but check in time was 3pm so we did wait for about 45mins to get into our room. The area around the hotel seems as though it’s a developing area, it was pretty dirty and seems like it was a local community, with loose dogs running around. The room overall was nice and clean despite the shower. The chrome in the shower head and sink were eroded and rusty. I tried to clean it myself, however it was not helping. That was my biggest concern with the hotel.

Cons: The area: is bad, very dirty, incomplete roads, some streets with no lights, does not really feel safe, not enough parking spaces. The service although friendly it was bad, they charged me incorrectly upon check-in, did not explained extra charges. The power went off for around 2-3 hours, no elevator, no a/c. Pros: Very nice rooms, big and beautiful, up-scale amenities. Loved the pool, great space to chill.

We recently stayed at Pacha Tulum Boutique Hotel and had an absolutely fantastic experience. From the moment We arrived, the reception service was exceptional, Rodriguez went above and beyond to ensure that our check-in process was welcoming and informative. We received numerous complimentary drinks on arrival and throughout. Throughout our stay, the level of assistance provided by the hotel staff were unparalleled. Whether I needed recommendations for local attractions or assistance with any requests, they were always there to help with a smile and friendly chat. Their attention to detail and willingness to accommodate guests truly sets this hotel apart from others ive stayed at. Not only was the service outstanding, but the hotel itself was also beautiful and well-maintained. The rooms were comfortable and beautifully decorated, providing a serene environment to relax in after exploring each day. Overall I would highly recommend!

The yurts and the grounds were beautiul. We did a Tezmecal ceremony and it was great! The only draw backs to this location is that it is on the main road and so there is lots of road noise. I recommend ear plugs!