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Reviews of Citrus Hotel Cheltenham by Compass Hospitality

3 out of 5
Citrus Hotel Cheltenham by Compass Hospitality
Wellington Street, Cheltenham, England

Reviews

7.8

Good

Rating 10 - Excellent. 235 out of 770 reviews" "
Rating 8 - Good. 310 out of 770 reviews" "
Rating 6 - Okay. 135 out of 770 reviews" "
Rating 4 - Poor. 54 out of 770 reviews" "
Rating 2 - Terrible. 36 out of 770 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Travelled with group
Liked: Cleanliness, staff & service
Hotel was excellent value and in the perfect location. It was clean, but is looking dated and in need of renovation.
Stayed 1 night in Apr 2024
Response from Matt Hewett | Duty Manager on 27 Apr 2024
Dear Paul,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Dalvinder

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Matt Hewett | Duty Manager on 14 Apr 2024
Dear Dalvinder ,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel is so convenient because is just close to High Street, shops and restaurants. The hotel has parking and is very easy to find.
Stayed 1 night in Mar 2024
Response from Matt | Duty Manager on 10 Apr 2024
Dear Gloria,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Pauline

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ageing Concrete block, good location
Stayed 2 nights in Mar 2024
Response from Matt | Duty Manager on 10 Apr 2024
Dear Pauline,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Andrew

Liked: Staff & service
Convenient location in town centre. Plenty of selection of eateries close by. The hotel staff were friendly but the accommodation is in need of updating but perfectly adequate if all that is required is a basic hotel room with bathroom at a very competitive price.
Stayed 4 nights in Mar 2024
Response from Matt | Duty Manager on 10 Apr 2024
Dear Andrew,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

Luis

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was dirty & mouldy. Found a nail clipping by the bed so God knows when the carpets were last cleaned. Dust on every surface and mould around the windows. Bathroom was mouldy and not very clean. Staff at front desk very helpful and polite.

6/10 Okay

Cecilia

Disliked: Staff & service
Good: room was fine, very comfortable bed, cleaner was friendly. Acceptable budget hotel. Bad: desk clerk told me the parking charge was £8 but when I returned with the car later he tried to charge me £10. I didn’t fall for it. Maybe I should give him the benefit of doubt but I got the feeling it was deliberate. No apology was forthcoming.
Stayed 1 night in Feb 2024

2/10 Terrible

tim

i was told i did t have a booking on that night and was turned away, I ended up sleeping in a bush
Stayed 1 night in Feb 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Matt | Duty Manager on 30 Jan 2024
Dear Tracy ,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Terrible

Dominic

Stayed 3 nights in Aug 2023
Response from Matt | Duty Manager on 30 Jan 2024
Dear Dominic,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Tammy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived and the first room we was out Into was room 109 it was filthy there was black bits in the bathroom draws and dust well was Thick and everywhere so we approached front desk and complained immediately they said we could move and agree with us and upgraded us to a suite upon the second floor 217 loverly clean room But problems struck again the heating didn’t work and the staff couldn’t get it to work In the words basil faulty it was flue bard so a portable Heater was given to us after three hours and kept On the room was kind of a tick ( But which room Don’t have plug sockets next to the bed I Thought this was stupid but the rest of the room was great laid out well as. We enjoyed Despite the start and the ups and downs downs don’t let it put you of the hotel is. Very well located and the staff are just fabulous and awesome they work there socks of to make sure your stay goes well :) 10/10 staff 10/10 Breakfast it’s simple and cheap 7/10 for rooms and laid out and cleaness levels 4/10 Bar don’t have a great selection and. No sprits 10/10 for location
Stayed 2 nights in Jan 2024
Response from Matt | Duty Manager on 30 Jan 2024
Dear Tammy,Thank you for taking the time to share your feedback. While we are happy you had a great experience with us, it is feedback like this that we learn from and use to improve ourselves.We acknowledge your dissatisfaction with the initial room you were provided. This has been passed to our our respective teams to rectify this for future stays.We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for.Yours sincerely，

6/10 Okay

Michal

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Matt | Duty Manager on 14 Jan 2024
Dear Michal,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, plenty of dining options walking distance.
Stayed 1 night in Jan 2024
Response from Matt | Duty Manager on 10 Jan 2024
Dear Gloria, Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Matt | Duty Manager on 10 Jan 2024
Dear Neil,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Matt | Duty Manager on 10 Jan 2024
Dear Robert,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, great location
The hotel has a great location with underground parking for £10 a night (tight spaces so careful if you have a big car). Staff were very helpful and friendly. Rooms are basic but clean and comfortable - a great, value hotel with everything we needed. Would stay again.
Stayed 1 night in Dec 2023
Response from Matt | Duty Manager on 21 Dec 2023
Dear Catherine,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

Ava

Stayed 1 night in Dec 2023
Response from Matt | Duty Manager on 10 Jan 2024
Dear Ava,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Not value for money
The hotel is ok, gave YMCA hostel vibes. The most disappointing part was the breakfast, you can hardly call that a breakfast, its just toast bread, some croissants and pastries. If you love hot breakfasts like me then this is a no. Wasnt the cleanest hotel too. Thought it was overpriced, paid £104 for a Wednesday night, middle of the month. Was underwhelmed, and wont be staying there again thats for sure.
Stayed 1 night in Dec 2023
Response from Matt | Duty Manager on 20 Dec 2023
Dear Anonymous,Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves.We acknowledge your dissatisfaction with our Breakfast option we are working with our respective teams to rectify this for future stays.We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for.Yours sincerely，

6/10 Okay

Mark

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Matt | Duty Manager on 13 Dec 2023
Dear Mark,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Wayne

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Matt | Duty Manager on 8 Dec 2023
Dear Wayne,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Alasdair

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, quiet and comfortable (although the double bed was two singles pushed together). Will happily stay again for work visits.
Stayed 1 night in Nov 2023
Response from Matt | Duty Manager on 8 Dec 2023
Dear Alasdair,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

Jade

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Matt | Duty Manager on 8 Dec 2023
Dear Jade,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Ian

Stayed 1 night in Nov 2023
Response from Matt | Duty Manager on 20 Dec 2023
Dear Ian,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Marcy

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Matt | Duty Manager on 20 Dec 2023
Dear Marcy,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Nicky - Duty Manager on 29 Nov 2023
Thankyou for taking the time for leaving us a rating, hope to welcome you again in the near future.

10/10 Excellent

Suzanne

Stayed 2 nights in Nov 2023
Response from Nicky - Duty Manager on 29 Nov 2023
Thank you for taking the time to leave us a rating, we hope you enjoyed your stay with us and hope to welcome you back in the near future.

10/10 Excellent

Ian

Stayed 1 night in Nov 2023
Response from Matt | Duty Manager on 13 Nov 2023
Dear Ian,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
citrus hotel
good location close to town, rooms good size, could do with some bread rolls with breakfast only toast available
Stayed 3 nights in Oct 2023
Response from Matt | Duty Manager on 13 Oct 2023
Dear Patricia,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Ian

Stayed 1 night in Oct 2023
Response from Matt | Duty Manager on 13 Oct 2023
Dear Ian,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Suzanne

Stayed 1 night in Oct 2023
Response from Nicky | Duty Manager on 3 Nov 2023
Thank you for taking the time to leave your rating,we are pleased you enjoyed your stay and look forward to welcoming you again in the future.

6/10 Okay

gary

Stayed 2 nights in Oct 2023
Response from Matt | Duty Manager on 12 Oct 2023
Dear Gary,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location
Excellent location, very comfortable room. Would stay here again.
Stayed 3 nights in Sep 2023
Response from Matt | Duty Manager on 5 Oct 2023
Dear Helen,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Matt | Duty Manager on 5 Oct 2023
Dear Robbie,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay for Beer festival
Very centrally positioned by many pubs and bars etc. Was quite expensive for a Saturday night but hotel is ok. Just needs a bit of TLC.
Stayed 1 night in Sep 2023
Response from Matt | Duty Manager on 12 Sept 2023
Dear Stephen,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible dirty hotel
This hotel was awful. The room was dirty and the reception staff didn’t seem to care. Would not stay in this hotel ever again. Definitely avoid!!!!!
Stayed 1 night in Sep 2023
Response from Matt | Duty Manager on 12 Sept 2023
Dear Steve,Thank you for taking the time to share your feedback. It is your feedback that we learn from and use to improve how we look after our treasured guests. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short of your expectations. Please be assured that our teams are working hard to address the issue(s) you have highlighted.We hope to have an opportunity to earn back your trust in the very near future.Yours sincerely，

8/10 Good

Julie

Stayed 1 night in Sep 2023
Response from Matt | Duty Manager on 12 Sept 2023
Dear Julie,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023
Response from Matt | Duty Manager on 12 Sept 2023
Dear Daniel,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Mrs E

Stayed 1 night in Sep 2023
Response from Matt | Duty Manager on 12 Sept 2023
Dear Mrs E,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, clean and friendly staff
Stayed 1 night in Sep 2023
Response from Matt | Duty Manager on 12 Sept 2023
Dear Geoffrey,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

steven

Stayed 1 night in Sep 2023
Response from Matt | Duty Manager on 12 Sept 2023
Dear Steven,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Kerry

Stayed 1 night in Sep 2023
Response from Matt | Duty Manager on 12 Sept 2023
Dear Kerry,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Neil

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Good location, too many extra charges
The building is pretty tired, the staff distracted, also charges for parking, parking early and checking in early makes it seem that customer care and ease comes a long way down the list of priorities.
Stayed 1 night in Sep 2023
Response from Matt | Duty Manager on 12 Sept 2023
Dear Niel,Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves.We acknowledge your dissatisfaction with the issues stated we are working with our respective teams to rectify this for future stays.We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for.Yours sincerely，

8/10 Good

Scott

Liked: Staff & service
Stayed 5 nights in Aug 2023
Response from Matt | Duty Manager on 12 Sept 2023
Dear Scott,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Nevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's just a budget Friendly stay in the city centre
Stayed 3 nights in Aug 2023
Response from Matt | Duty Manager on 29 Aug 2023
Dear Nevin,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Terrible

I

Stayed 2 nights in Aug 2023
Response from Matt | Duty Manager on 12 Sept 2023
Dear I,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient for a night.
Stayed 1 night in Aug 2023
Response from Matt | Duty Manager on 29 Aug 2023
Dear Linda,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a perfect place for a short stay. Staff were friendly and I felt safe staying there as someone travelling alone.
Stayed 1 night in Aug 2023
Response from Malc on 21 Aug 2023
Dear Kelly,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Malc Bishop Hotel Manager

2/10 Terrible

Thomas

Stayed 2 nights in Aug 2023
Response from Malc on 21 Aug 2023
Dear Thomas,Thank you for taking the time to share your reveiw, while we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves.We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for.Yours sincerely，Malc Bishop Hotel Manager

2/10 Terrible

sreedutt

Disliked: Cleanliness, staff & service, property conditions & facilities
it was not wirth the money at all. . the facilities are very bad. the hotel belongs to the 90's
Stayed 1 night in Aug 2023
Response from Malc on 21 Aug 2023
Dear sreedutt,Thank you for taking the time to share your reveiw, while we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves.We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for.Yours sincerely，Malc Bishop Hotel Manager

8/10 Good

Kl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Malc on 21 Aug 2023
Dear KI,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Malc Bishop Hotel Manager