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Reviews of The Portland Guesthouse

4 out of 5
The Portland Guesthouse
51 Portland St, Cheltenham, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 37 out of 51 reviews" "
Rating 8 - Good. 10 out of 51 reviews" "
Rating 6 - Okay. 4 out of 51 reviews" "
Rating 4 - Poor. 0 out of 51 reviews" "
Rating 2 - Terrible. 0 out of 51 reviews" "

10/10

Cleanliness

10/10

Staff & service

8.8/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely warm welcome with a sparkly clean room and a very comfy bed. What more do you want!?
Stayed 1 night in Mar 2024
Response from Sian on 19 Mar 2024
Thanks Nick! We're glad you enjoyed your stay at The Portland - hope to see you again!The Portland Team

10/10 Excellent

Amy

Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Stayed 1 night in Dec 2023

6/10 Okay

Alan

Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 2 nights in Nov 2023
Response from Sian on 20 Nov 2023
Thanks for your review David. We hope you can book with us again at The Portland Guesthouse.

10/10 Excellent

Russell

Stayed 1 night in Oct 2023
Response from Sian on 1 Dec 2023
Thank you so much!

8/10 Good

dan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a convienently located place to stay.
Stayed 1 night in Oct 2023
Response from Sian on 1 Dec 2023
So glad you enjoyed your stay - thanks for the review.

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay
Lovely place, very comfortable, great breakfast and staff were awesome 10/10
Stayed 1 night in Oct 2023
Response from Sian on 1 Dec 2023
Thank you! Your review means a lot and we appreciate you choosing The Portland Guesthouse for your stay.

8/10 Good

Iain

Stayed 2 nights in Sep 2023

8/10 Good

Jane

Stayed 2 nights in Jul 2023

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is centrally located to all of the fabulous shopping and dinning Cheltenham has to offer. The staff were fabulous and a special shout out to Mathew who went above and beyond to make our stay great.
Stayed 1 night in Jul 2023

6/10 Okay

Simon

Stayed 1 night in Jun 2023

10/10 Excellent

Giles

Stayed 1 night in Jun 2023

6/10 Okay

Debra

Stayed 1 night in Apr 2023

10/10 Excellent

Joanne

Stayed 1 night in Apr 2023

10/10 Excellent

Charlotte

Stayed 1 night in Mar 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Matt

Stayed 1 night in Jan 2023

10/10 Excellent

James

Stayed 1 night in Dec 2022

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value for money!
What lovely little guesthouse! The lady who saw us when we arrived and at breakfast couldn't have been more welcoming. The accommodation was warm and incredibly comfortable. We had a twin room, which can sometimes be a bit tight, but this room was spacious and beautifully furnished. Would definitely stay here again if we came back to Cheltenham.
Stayed 1 night in Nov 2022

10/10 Excellent

Stuart

Stayed 1 night in Oct 2022

10/10 Excellent

Rhys

Stayed 1 night in Oct 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed and great breakfast!
Stayed 1 night in Oct 2022

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Very friendly and accommodating staff. Can't recommend highly enough.
Stayed 1 night in Sep 2022

10/10 Excellent

Ashley

Stayed 1 night in Sep 2022

10/10 Excellent

Stephen

Stayed 1 night in Sep 2022

10/10 Excellent

Grahame

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room, could do with a fan in the room on hot days ( room 6 was very warm when sun was facing the window) staff were lovely and helpful. Will return if visiting Cheltenham again. Thanks again to all the staff for a lovely stay
Stayed 1 night in Jul 2022

10/10 Excellent

Timothy

Comfy bed and more
Easy to find, off site parking nearby, great location, friendly helpful staff, very clean spacious room with a comfy bed!!
Stayed 1 night in Apr 2022

10/10 Excellent

Ho Fung Dexter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and good breakfast. Room is clean. Overall it’s a comfortable stay at the hotel.
Stayed 1 night in Mar 2022

8/10 Good

Debbie

Stayed 1 night in Mar 2022

10/10 Excellent

L

Stayed 1 night in Dec 2021

10/10 Excellent

Fiona

Stayed 2 nights in Dec 2021

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Amazing Gem!
It was fantastic. The team at the guesthouse were friendly and accommodating to our requests. The room was comfy too and the eco- friendliness was something that we both appreciated. The breakfast was amazing and the location of the guesthouse was spot on- very close to the town centre as well as very close to the racetrack. Will definitely be back/ thanks to all.
Stayed 2 nights in Nov 2021

10/10 Excellent

thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a great location.
Had a great stay here. The room and bed were spotless and very comfortable. The lady who booked us in was very friendly and sorted out our permit parking very close to the hotel. Great location for the town centre bars and restaurants. Would definitely stay again.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From beginning to end this lovely guesthouse and its staff were just perfect! Super friendly and helpful, providing beautifully clean and attractive accommodation in a central location. Parking was available on road for an extra £5 fee and organised by the Guesthouse...and breakfast was delicious...Will definitely return!
Stayed 1 night in Sep 2021

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

8/10 Good

adam

Stayed 1 night in Aug 2021

8/10 Good

Mary

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at Portland Guesthouse. Beautiful room and building with very attentive, friendly staff who couldn't do more to help and make you feel welcome :) bed was super comfy, room immaculately clean and we even had complimentary delicious homemade brownies in the room! Breakfast was amazing. Thanks for a brilliant stay, we would love to come back!
Stayed 2 nights in Aug 2021

10/10 Excellent

Stephen

Stayed 1 night in Jul 2021

10/10 Excellent

Oliver

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was absolutely delicious.
Stayed 1 night in Jul 2021

10/10 Excellent

Maria

Stayed 1 night in Jul 2021

10/10 Excellent

Nicky

Stayed 1 night in Jul 2021

10/10 Excellent

R

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Lovely stay - great new refurbished old building, great shower, helpful staff. Highly recommend!
Stayed 1 night in Oct 2020

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Little Gem
A great hotel. Good location. Friendly staff. A lovely room. We didn't have breakfast but it looked delicious. Would definitely stay again.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful nothing was too much for them
Stayed 1 night in Mar 2020
Response from ThePortlandTeam on 13 Mar 2020
We are glad you enjoyed your stay and we hope to welcome you again soon. Kind regards Sam General Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Extremely well presented guest house and perfectly located for visiting Cheltenham town centre.
Stayed 1 night in Feb 2020
Response from Manager on 18 Feb 2020
Hi Ian Thank you for your feedback. We hope to welcome you back soon.