College Lake Nature Reserve

My son and I stayed the Templeton Garden for four nights. We received small but adequate room. Unfortunately, there were many, many stains on the carpet, and an unsatisfactory amount of scuffs and dirt on the walls. In the hotel description the room was supposed to have a refrigerator. What the room really had was a box that looked like a refrigerator, but did not have a cold temperature setting. Interestingly, there were multiple items for you to purchase from the non-refrigerator box, including a German sparkling wine that needed to be refrigerated. When I inquired the first time they told me that they would look into why it wasn’t working, and send someone up. That didn’t happen! The next time that I called, they said that it was just a box for storage not a refrigerator. At this point, I was extremely irritated, because after doing tours in London all day and it was 80+ degrees, it would have been nice to come back to a refrigerator with a cold water or Coke zero. The staff gave me the runaround about it on a regular basis. The description from Expedia is inaccurate, and had I known that in advance I would’ve never chosen Templeton Garden. There are dozens of hotels within a 5 to 10 minute walk of this property, go elsewhere, because what is in the description is not what you get.

We encountered an attendant who would greet you upon arrival, his name is Vijay. He was the most polite, friendly and pleasant man. After our brief encounter upon check in, we saw him again 3 days later and he had remembered all of our names (my family of 4). When we were checking out of the hotel he also helped us with our luggage’s and also arranged a taxi for us. He was honestly one of the most attentive but also kind hotel staff I have ever met and I often stay in hotels that pride themselves in customer service. In addition to Vijay, all the staff in the hotel were super helpful and kind. The breakfast buffet was sufficient, the restaurant was clean. I think the quality far outweighs the price you pay for this hotel.