Collodi Holidays

The hotel was poorly maintained and dirty throughout. The air conditioning did not work despite the heat, making our stay extremely uncomfortable. We were told to open the windows, but there were no mosquito screens. Several mosquitoes came in within minutes, leaving us with bites and spending our time trying to kill them. A very disappointing stay.

Unfortunately, The Hoxton Florence wasn’t our favorite stay. Overall, the hotel didn’t feel as well maintained as we had hoped. Our original room had a nice patio, but the glass door leading out to it was cracked, which was disappointing. There was also a strange odor in the room, possibly sewer-related, which detracted from our comfort. We had specifically reserved a room with a balcony but were told at check-in that none were available. The reception staff did move us to a larger room at no additional cost, which we appreciated, although we still didn’t get the balcony we had booked. The layout was also a bit strange. The hallway leading to our room had a section with three steps up and then three steps back down, which seemed impractical, especially when navigating with luggage. The location was convenient for some attractions, but if you want to explore beyond the Duomo area, be prepared for additional walking and plan your days accordingly. Overall, we appreciated the staff’s effort to accommodate us, but the overall aesthetic of the hotel, the room not matching our original reservation, and the unusual odor, the experience fell short of our expectations.

Even having arrived very early our room was immediately available. All staff were very helpful. Our room was immaculately clean. The breakfast staff were outstanding very friendly and very hospitable. The highlight though was the spa facility - out of this world. Highly recommend The Moon Boutique.

Excelente servicio!! Muy amable el staff