"The staff were very friendly and helpful. The buffet restaurant had a good range of options and wasn’t too busy even at peak times. There was a bit of a shortage of beds around the pool and people were leaving towels from 7am and then disappearing for half the day which doesn’t help. The other bars and restaurants in the complex were good and the prices were very reasonable. The location of the Hotel is very central but not too noisy. We would visit again."
"The staff were very friendly and helpful. The buffet restaurant had a good range of options and wasn’t too busy even at peak times. There was a bit of a shortage of beds around the pool and people were leaving towels from 7am and then disappearing for half the day which doesn’t help. The other bars and restaurants in the complex were good and the prices were very reasonable. The location of the Hotel is very central but not too noisy. We would visit again."
"Great place to stay with young children. Clean, convenient amenities in and outside the suites, great parking, had many restaurants and shops walking distance from hotel. Would definitely stay here again"
"Great place to stay with young children. Clean, convenient amenities in and outside the suites, great parking, had many restaurants and shops walking distance from hotel. Would definitely stay here again"
"This is my 5th visit to this hotel since 2018. As ever I enjoyed the overall experience.
Staff are very good and I would highlight many enjoyable interactions I had with the cleaning staff and also in the restaurant. In addition, the staff on reception made me feel very welcome when I arrived.
I was allocated one of the refurbished superior rooms and what a difference. Gone are the old green carpets and instead a more hygienic laminate flooring. There are also power points round the bed...
"This is my 5th visit to this hotel since 2018. As ever I enjoyed the overall experience.
Staff are very good and I would highlight many enjoyable interactions I had with the cleaning staff and also in the restaurant. In addition, the staff on reception made me feel very welcome when I arrived.
I was allocated one of the refurbished superior rooms and what a difference. Gone are the old green carpets and instead a more hygienic laminate flooring. There are also power points round the bed...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
We were a family of three, retirees and our 30 yr old daughter with Intellectual Disability. We had an amazingly good holiday at this top class resort. Every aspect of the setting and amenities were excellent. The staff were exceptional in their care and personal attention to detail. We found that, for example, there was a very speedy service in the restaurant. The food was excellent with 4 choices for each course and in 7 days of eating dinner each day we had no repeats on the menu. Each...
We were a family of three, retirees and our 30 yr old daughter with Intellectual Disability. We had an amazingly good holiday at this top class resort. Every aspect of the setting and amenities were excellent. The staff were exceptional in their care and personal attention to detail. We found that, for example, there was a very speedy service in the restaurant. The food was excellent with 4 choices for each course and in 7 days of eating dinner each day we had no repeats on the menu. Each...
Le linge de lit et la décoration sont très agréables mais le confort de la literie est beaucoup trop mou pour moi. J'ai trouvé aussi la chambre très sombre (1 seule fenêtre pour des pièces de plus de 30m2) et nous avons eu la surprise de devoir payer des suppléments (35€/nuit) pour les lits et petits déjeuners pour notre fille de 4 ans ce qui n'a pas été le cas dans aucun des autres hôtels des deux îles que nous avons visitées... sinon le service, l'accueil et le lieu en lui même sont tout a...
Le linge de lit et la décoration sont très agréables mais le confort de la literie est beaucoup trop mou pour moi. J'ai trouvé aussi la chambre très sombre (1 seule fenêtre pour des pièces de plus de 30m2) et nous avons eu la surprise de devoir payer des suppléments (35€/nuit) pour les lits et petits déjeuners pour notre fille de 4 ans ce qui n'a pas été le cas dans aucun des autres hôtels des deux îles que nous avons visitées... sinon le service, l'accueil et le lieu en lui même sont tout a...
dorothée
Reviewed November 1, 2020Reviewed November 1, 2020
Really clean, well maintained modern hotel. Gym needs to be extended, there are not enough machines and you or someone else is usually waiting.
There should also be a note left in room telling you not to use the tap water for the kettle or coffee machine, we only found out by asking and wer e told under no circumstances to use it. If it is that important, it needs to be noted.
Really clean, well maintained modern hotel. Gym needs to be extended, there are not enough machines and you or someone else is usually waiting.
There should also be a note left in room telling you not to use the tap water for the kettle or coffee machine, we only found out by asking and wer e told under no circumstances to use it. If it is that important, it needs to be noted.
Lovely hotel for a restful holiday. The food is the highlight: delicious and excellent quality. Refreshing breeze keeps the pool area cool, plenty shade and comfy sunbeds. All the staff are very friendly.
Lovely hotel for a restful holiday. The food is the highlight: delicious and excellent quality. Refreshing breeze keeps the pool area cool, plenty shade and comfy sunbeds. All the staff are very friendly.
Cat
Reviewed September 15, 2024Reviewed September 15, 2024
Bright sunny room 3rd floor overlooking the beach.A bottle of champagne on ice,2small bottles of red wine and fruit bowl greeted us on arrival. There were 2 sun loungers for our use on the veranda,also slippers and robes. The air conditioning was very welcome. Terrific food at all mealtimes plenty of choice for everyone. Bus stop across the road and taxis are cheap.
Bright sunny room 3rd floor overlooking the beach.A bottle of champagne on ice,2small bottles of red wine and fruit bowl greeted us on arrival. There were 2 sun loungers for our use on the veranda,also slippers and robes. The air conditioning was very welcome. Terrific food at all mealtimes plenty of choice for everyone. Bus stop across the road and taxis are cheap.
3rd time staying here and would highly recommend these apartments. Stayed here for 8 nights in one of the 2 bed villas. Reception on arrival was great and the apartments are lovely (even though we didn't stay in one of the refurbished units. My only gripe is the cost of wifi = €8 a day
3rd time staying here and would highly recommend these apartments. Stayed here for 8 nights in one of the 2 bed villas. Reception on arrival was great and the apartments are lovely (even though we didn't stay in one of the refurbished units. My only gripe is the cost of wifi = €8 a day
Kieran
Reviewed February 1, 2016Reviewed February 1, 2016
From the moment we arrived we were welcomed with a smile that continued throughout our stay.
Rooms were really nice - spacious and like the entire resort, spotlessly clean. The food was of excellent quality and service was really good. We ate here event night, despite thinking we might go elsewhere for a change. But the food was so good, it was hard to venture out elsewhere. Pool was lovely - very clean and heated, making it ideal for a swim at any time. Comfortable sun loungers and peace...
From the moment we arrived we were welcomed with a smile that continued throughout our stay.
Rooms were really nice - spacious and like the entire resort, spotlessly clean. The food was of excellent quality and service was really good. We ate here event night, despite thinking we might go elsewhere for a change. But the food was so good, it was hard to venture out elsewhere. Pool was lovely - very clean and heated, making it ideal for a swim at any time. Comfortable sun loungers and peace...
Anne
Reviewed November 27, 2017Reviewed November 27, 2017
Really nice hotel in a quiet area..the room was lovely, very spacious, comfy beds and a huge bathroom area .. the rainfall shower wasn’t very powerful though with was a bit disappointing! The balcony was a great size too with a gorgeous view of the pool area and the sea.
The mini bar was complimentary and was refilled every day, along with the water and coffee pods.
Breakfast was a standard buffet with a good selection of hot and cold food!
The pool area was beautiful and was never crowded and...
Really nice hotel in a quiet area..the room was lovely, very spacious, comfy beds and a huge bathroom area .. the rainfall shower wasn’t very powerful though with was a bit disappointing! The balcony was a great size too with a gorgeous view of the pool area and the sea.
The mini bar was complimentary and was refilled every day, along with the water and coffee pods.
Breakfast was a standard buffet with a good selection of hot and cold food!
The pool area was beautiful and was never crowded and...
Derval
Reviewed January 25, 2026Reviewed January 25, 2026
Loved the hotel. Don't listen to the negative reviews- if you are not happy here, you won't find happiness anywhere else.
Food choice is superb, hotel is spotlessly clean, staff cannot do enough for you, beach across the road, all the bars/clubs a 30 min walk/€5 euro cab ride to Puerto Del Carmen. This place is heaven.
Broad spectrum of clients :- kids/couples/families/older/English/Irish/German/Spanish/Dutch
Some say the pool is too cold. Trust me, the sea is colder. Also, when it is...
Loved the hotel. Don't listen to the negative reviews- if you are not happy here, you won't find happiness anywhere else.
Food choice is superb, hotel is spotlessly clean, staff cannot do enough for you, beach across the road, all the bars/clubs a 30 min walk/€5 euro cab ride to Puerto Del Carmen. This place is heaven.
Broad spectrum of clients :- kids/couples/families/older/English/Irish/German/Spanish/Dutch
Some say the pool is too cold. Trust me, the sea is colder. Also, when it is...
Gerry
Reviewed September 1, 2014Reviewed September 1, 2014
We had a great holiday in H10. The entertainment staff in particular were incredible. Our small girl just loved all the activities and that was down to the staff. We will be back.
We had a great holiday in H10. The entertainment staff in particular were incredible. Our small girl just loved all the activities and that was down to the staff. We will be back.
Con
Reviewed September 25, 2018Reviewed September 25, 2018
The staff in this hotel are exceptional & very accomodating. The food choice is fab. Really enjoyed our holiday it was so relaxing. Lorena was such fun & she organised the entertainment.
We were given a breakfast picnic as we were leaving before breakfast time. The staff go above & beyond to make your stay happy.
The staff in this hotel are exceptional & very accomodating. The food choice is fab. Really enjoyed our holiday it was so relaxing. Lorena was such fun & she organised the entertainment.
We were given a breakfast picnic as we were leaving before breakfast time. The staff go above & beyond to make your stay happy.
Christina
Reviewed February 20, 2017Reviewed February 20, 2017
Really lovely few days with my son. Staff were excellent and friendly throughout the hotel. My son was ill on one day and they did lots to help. Well done to all of the team.
Really lovely few days with my son. Staff were excellent and friendly throughout the hotel. My son was ill on one day and they did lots to help. Well done to all of the team.
Ciaran
Reviewed January 23, 2024Reviewed January 23, 2024