Ballantrae Hotels hotels in Craigleith, Edinburgh

"Really friendly and helpful staff. Receptionist was very good. Rooms clean and just what you need. Breakfast was really well cooked."

"Very pleasantly surprised, accommodation better than expected. Beautiful grounds and gardens and good restaurants with good choice of food, definitely enjoyed the breakfast."

"I was upgraded to a castle view room upon my arrival which was really nice. Reception staff were very friendly and allowed me an early check in as my room was ready. The beds were comfy and breakfast was very good. The only thing was that there was a bit of toothpaste not cleaned off the sink (it was behind the taps so I could see how it could be missed) and a shower cap was still hanging on the back of the bathroom door. "

"Excellent rooms. Great location if you’re okay with walking steps or roads uphill to close by Royal Mile. Lobby was under renovation which when completed should be great and easier for checkin and staff services. "

"I find a vast difference in customer service when traveling to different countries and this hotel has exceptional customer service. The staff is always friendly and quick to meet whatever need that you have insofar as they are able to accommodate. The breakfast is delicious and service there is also amazing. I will be looking for Virgin properties to stay wherever we travel going forward. "

"Room too small"

"Great location. Lovely big room and bathroom. Very clean. Enjoyed the pool and steam room/sauna - practically had them to myself. It’s a shame there are no loungers round the pool (as per photographs on website) - only chairs. It’s a small area so maybe they weren’t practical. "

"Modern, clean, comfortable, close to airport and car rental."

"Great hotel in a great location. Staff was super helpful"