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"Booked parking slot, but when I want to double check with receptionist upon arrival for right car park I was in, the receptionist keep repeating to me that I need to pay the fee. Slightly unprofessional, other aspects over expectation."

"Lovely kind staff, air conditioning/heating system not working but electric heater available in room. Lovely bathroom area."

"Room was really clean and bed was really comfy and staff was amazing "

"Super overnight stay at the Brittania, shame I was solo this trip as was welcomed with a upgrade to a fantastic room wasted on me lol, shame about breakfast which I missed as service didn't start until 7.30am my flight was 8.40am, would have got all 5☆ if breakfast started at 6am, big old building lots of character, could do with a bit of tlc, otherwise great stay."

"Great stay"

"Clean room but bathroom needs some refurbishment, especially around the toilet. Bed was really comfortable, which was surprising as it looked exactly the same type of bed I slept in at The Copthorne Hotel in Newcastle a few weeks ago which was so uncomfortable I ached all over when I got up. I would have mentioned it to the Receptionist on checking out but I wasn't asked. Staff were amazing, helpful and friendly. We were not happy with first room allocated on the 2nd floor, view made it feel like a prison but was re-allocated a room on the 4th with a lovely view of the canal. Breakfast was OK but not very hot - I hate cold mushrooms! Bar pleasant but not very big. We had a drink on the afternoon but it was too busy for us to enjoy a drink after 10.30pm so we didn't bother."

"Really good Hotel, very central, very helpful staff, excellent inclusive breakfast. We were not happy with our room, which was noisy from traffic outside .Eventually we changed, albeit at an extra cost. All in all, would recommend"

"All good, quick night at the airport."

"Beds have a hard end on so no good if you are tall."