New Kent Hotel Guide - Cumberland Marsh Natural Area Preserve hotels in New Kent, United States of America.

"The elevator didn't work which meant the stairs had to be used for everything. And not to mention every time I've stayed the TV doesn't work"

"The first room had no working AC so we were moved to another room. The second room wasn’t much better but the AC worked. The jets were missing in the jetted tub. There was a roach on the ceiling. However the staff was very kind. "

"Loved everything my kids enjoyed every minute"

"Clean room"

"Next room had huge rock music playing until 3am. Kept us awake. We called security who got them to turn it down at midnight. After 15 minutes the booming was Bach on high. No follow up from security. I will not stay at your hotel Again."

"Beds were nice. Staff was friendly. Rooms were clean . Would like to come back in the future."

"Room wasn’t ready at check-in. Left for 2+ hours and still had to wait for the room to get clean. Once I got the room it was dirty and didn’t have the accessibility and bed I paid extra for. I have mobility issues and the elevator was off and on. The staff and location was great. I request a refund or credit and still nothing. "

"Clean great pool good staff"

"The outside is beautiful. Rooms need updating and property offers bowling for a fee!!!! $30 for 1 hr+ cost of shoe rental, why stay on a resort when nothing is included! Playground is small!!! My kids were not amused and they are 6 & 9. They only have one small basket ball court. They were so pushy at check in wouldn’t even release our keys without trying to get us scheduled for a time share we drive over 4 hrs with 2 children on being autistic we were ready to get our key and go to the room. Overall wouldn’t go back …and not to mention they charge $11 for a clean set of towels I was told that’s why they provide tide in the unit for you to wash your own towels. Who’s doing that on a vacation!"