New Kent Hotels

"WiFi was great, breakfast was fine although some items to go in the oatmeal (raisins, fresh fruit) would be nice. Some of the furniture in rooms needs updated. "

"Explain the housekeeping process-when or how to get towels and the trash dumped "

"Large and clean room with amusing Edgar Allen Poe themed decorations. Modern bathroom, plenty of pillows. The hotel is a row of old townhouses restored well. Friendly and helpful staff. Didn't have breakfast here. Restaurants nearby. No complaints. "

"The room itself was very spacious and clean. Had a microwave and fridge and good sized shower. The only small negative was the hallways were quite dated, although it looks like there's some renovations going on. The state of the hallways definitely don't transfer into the rooms though. A fantastic hotel. Also there's no garage parking directly tied to the hotel, but there are 2 garages very close by."

"The parking situation is ridiculous. Arrived at 3:45pm to a line of cars spilling out into the road and the valets doing nothing but standing around. No cars were being parked and everyone was getting frustrated. Finally after waiting nearly 30 mins, I parked the car in the line and went to get one of the valets myself. Was told I had to use an app/website to request the car and pay the $53 fee. After dealing with the parking situation, we went inside the hotel to check in. Check in was largely uneventful, but for a property claiming to be “4 stars” the decor and carpeting is subpar. This feels a lot like a Hampton Inn or other 2 star hotel. The room we were given had a strong odor of bleach, the door to the bathroom had a huge gash across the face of it from the entry door slamming into it. There’s no way to keep the bathroom door open because it’s on a self closing hinge. The air conditioning would not go below 67°F on the settings, but the room felt like it was in the mid-70s. We slept on top of the blankets and sheet the entire night because it felt so warm. I would not stay at the Hilton again. For all of the talk about this property being historic and upmarket, nothing about the appearance or experience felt high end. The ice maker on the 4th floor was also broken and all I was told when I advised the front desk staff was to just go use another floor’s ice maker. That’s fine, but no effort was made by them to repair it during our stay. "

"Clean and comfy rooms. Not a fan of having to pay a resort fee when I don't use any of those amenities. There really needs to be an option to opt out of amenities so I'm not paying extra for things we're not using. "

"The heated indoor pool and hot tub were out of order. Have waited over 24 hours since complaining at check out and still no response from management. "

"Property was convenient. Denny's within walking distance. Parking was available with good lighting. Bathroom was clean but washcloths had seen better days. Nice big refrigerator and kitchen. Mattress was very firm. Staff was friendly."

"More like Motel 6, its like sleeping on a platform bed with no mattress very uncomfortable the bedding was dinghy, floors in room was dirty double bed room is very small only suitable for 2 guest no towels or washcloths, employee availability on staffing extremely poor "