New Kent Hotel Guide - Hotels with Pool in New Kent, Virginia

"Laundry , kitchen clean"

"The property was fine, but the front desk staff never told us that parking was an additional $20/day + tax. He simply handed us the parking pass. (This was AFTER our room was not ready at the promised check in time of 4pm. We had to wait almost 2 hours to get into our room.) Nor was the parking fee outlined on our reservation confirmation email from Wxpedia nor the email from Marriott. When I spoke to the manager about it, her reply was, “It’s on our website and all the booking sites. I know because I manage them. It’s also written on the parking pass.” That all may be true but it’s not obvious, and requires the guest to seek it out. We would have selected an alternative parking option with no fee vs. paying the fee. This is unacceptable. As a longtime guest at many of their properties, I expect better from Marriott."

"Since being here the staff here is wonderful very helpful the housekeepers do a great job cleaning the rooms maintenance keep the property clean it's pet friendly parking here is great and if you feel like shopping the bus is near by"

"Great place for a family to stay! Comfortable, home-like accommodations with fun for the kids and adults!"

"The property is in a great downtown location near restaurants and other attractions. Very clean, large rooms, lovely furnishings. The restaurant had closed the week before our stay and we weren’t aware, but great local options were very close by. Otherwise our stay was great."

"Very nice but the internet was offline"

"Excellent location and service."

"Convenient location is what drew us to the hotel late arrival. Check in was smooth and room comfortable. The manager Tracy is very kind and quickly took care of a little mixup. We will def be back."

"Absolutely awful experience at the Graduate Richmond, especially for a room that cost over $300 a night. The bathroom was filthy when we arrived — dusty, grimy, and just plain nasty. Conditioner was completely empty. It looked like it hadn’t been properly cleaned in a long time. For the price they charge, basic cleanliness should not be optional. Dust all over the shelves in the Suite, and just all around did not look clean or turned over properly   The valet staff was horrible as we were leaving.  Rude, Disorganized, unhelpful, and made an already frustrating stay even worse. To top it all off, I was charged twice for the same room, and nobody there could give me a straight answer on how to fix it. Being double-charged for an already overpriced room and then getting no real help is completely unacceptable. I also paid extra for breakfast and never received it. So not only was the room dirty and the service terrible, but I was charged for things I didn’t even get. For over $300 a night, this place was a complete disappointment. Dirty room, terrible service, billing issues, and zero accountability. I would not stay here again and would not recommend it to anyone."