New Kent Hotel Guide - Hotels with Pool in New Kent, Virginia

"Great service from friendly and helpful staff. "

"Great location, we are fans of the historic feel, staff are fantastic!"

"WiFi was great, breakfast was fine although some items to go in the oatmeal (raisins, fresh fruit) would be nice. Some of the furniture in rooms needs updated. "

"Explain the housekeeping process-when or how to get towels and the trash dumped "

"The parking situation is ridiculous. Arrived at 3:45pm to a line of cars spilling out into the road and the valets doing nothing but standing around. No cars were being parked and everyone was getting frustrated. Finally after waiting nearly 30 mins, I parked the car in the line and went to get one of the valets myself. Was told I had to use an app/website to request the car and pay the $53 fee. After dealing with the parking situation, we went inside the hotel to check in. Check in was largely uneventful, but for a property claiming to be “4 stars” the decor and carpeting is subpar. This feels a lot like a Hampton Inn or other 2 star hotel. The room we were given had a strong odor of bleach, the door to the bathroom had a huge gash across the face of it from the entry door slamming into it. There’s no way to keep the bathroom door open because it’s on a self closing hinge. The air conditioning would not go below 67°F on the settings, but the room felt like it was in the mid-70s. We slept on top of the blankets and sheet the entire night because it felt so warm. I would not stay at the Hilton again. For all of the talk about this property being historic and upmarket, nothing about the appearance or experience felt high end. The ice maker on the 4th floor was also broken and all I was told when I advised the front desk staff was to just go use another floor’s ice maker. That’s fine, but no effort was made by them to repair it during our stay. "

"Clean and comfy rooms. Not a fan of having to pay a resort fee when I don't use any of those amenities. There really needs to be an option to opt out of amenities so I'm not paying extra for things we're not using. "

"The heated indoor pool and hot tub were out of order. Have waited over 24 hours since complaining at check out and still no response from management. "

"Clean rooms, comfortable beds, warm breakfast, and helpful staff. Stayed with a group of college students and everyone was happy. Exactly what you would expect "

"Gym had nice equipment. Bed was way too soft and mushy"