Cumming Hotels

"When I checked in, my room was very hot, and the air conditioning was not up to par. The glasses in the room were dirty. I was unable to sleep well all my second night because there was so much noise coming from some type of sports tournament. It was horrible. After checking out, I went outside to have a smoke break and to arrange for my ride, after paying for a less than satisfactory stay, 2 hotel workers approached me and said that the general manager, said I had 10 minutes to leave the property. I was godsmacked, because I did not think that I would be mistreated in that way after just paying almost $300 for my stay. I wanted to know why I was being treated this way, and the front desk clerk said that they had a problem with homelessness, which is not true because, I'm from that area, and there is rarely any visible homelessness. But, I was a quiet, paying guest who was simply waiting on her ride and was targeted and dehumanized by these Hotel staff members. I believe that my race did play a part of it. People of the same race can be biased toward each other. It was so humiliating, and so unexpected to be mistreated like this The quality of the rooms, breakfast, and customer service were all way below average. I hope that if these people continue in the hospitality industry, they will learn to understand what that word means. I hope that they will also understand how to treat others with dignity "

"It was awesome!"

"No one cleaned the room over 3 days "

"The Brick Lodge completely took me by surprise from the front desk staff to the cleanliness of the hotel and location. I will definitely use this hotel again when visiting family in Norcross. I should also note that my room on the third floor was very quiet."

"It was beautiful, staff was very helpful, and it was clean. "

"The halls were too dark. They didn't give hand soaps for the bathroom, and when I asked housekeeping she said there wasn't any soap. Instead of taking the trash out they asked for us to put the trash in the halls and they would collect it at 3. The person next to me trash was in the halls for 2 days."

"All bases were covered! Rooms were clean! Staff was efficient, professional, and extremely polite!"

"Breakfast with plastic cutlery and plates unexceptsble for Embassy suites, grounds smell like weed, "

"Perfectly situated hotel with nice amenities. Bar had good hours of operation. Derek at the front desk was super friendly and helpful. "