In-room safe, iron/ironing board, free cots/infant beds, rollaway beds
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Reviews of Dumfries Arms Hotel

4 out of 5
Dumfries Arms Hotel
54 GLAISNOCK STREET, Cumnock, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 45 out of 91 reviews" "
Rating 8 - Good. 35 out of 91 reviews" "
Rating 6 - Okay. 6 out of 91 reviews" "
Rating 4 - Poor. 4 out of 91 reviews" "
Rating 2 - Terrible. 1 out of 91 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Liz Jamieson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was comfortable and staff were very pleasant and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

John

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Refurbishment needed.
We have stayed on several occasions at the Dumfries Arms over several years and do feel it is due a refurbishment. The paintwork should be lighter also.
Stayed 3 nights in Aug 2023

8/10 Good

Raymond

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay and would definitely stay again
Stayed 3 nights in Aug 2023

10/10 Excellent

Pauline

Stayed 1 night in Jul 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Superb!
Stayed 1 night in Jul 2023

10/10 Excellent

Virginie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was welcoming, the room very clean and quiet and the car park very convenient. We had a good dinner very reasonably priced. . Breakfast was ok. A good place to stay on our way to visit Scotland.
Stayed 1 night in Jul 2023

10/10 Excellent

Vanessa

Stayed 1 night in Jul 2023

10/10 Excellent

Samantha

Stayed 1 night in Jul 2023

8/10 Good

Margaret

Stayed 1 night in Jul 2023

8/10 Good

Carolyne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location for those visiting Dumfries House.
Stayed 2 nights in Jun 2023

10/10 Excellent

PETER

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A perfect location to visit Dumfries House and also having good access to the Ayrshire coast.
Stayed 3 nights in Jun 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel.
We had a very pleasant stay here it clean and staff were very cheerful helpful we couldnt have asked for anything better we would definitely recommend this hotel.
Stayed 1 night in May 2023

8/10 Good

Katrina

Stayed 1 night in May 2023

8/10 Good

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm welcome and all the staff were pleasant and helpful. Food in restaurant for dinner was excellent as was the presentation. Apart from squeaky floorboards in bedroom happy with our choice.
Stayed 2 nights in May 2023

10/10 Excellent

Alison, Aberdeenshire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Beautiful rooms and very comfortable. It was quiet and relaxing. We had the best night's sleep.
Stayed 1 night in Apr 2023

8/10 Good

Gordon, Falkirk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel staff excellent and food very good
Stayed 2 nights in Apr 2023

10/10 Excellent

sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In an deal location for visiting Dumfries House. Excellent sevice in restaurant gor dinner and breakfast.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful decoration and staff very polite and keen to assist.
Stayed 1 night in Mar 2023

10/10 Excellent

Esther

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Ann

Stayed 2 nights in Feb 2023

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good, but in need of a revamp
The service and food are very good. The hotel is looking a bit tired, espescially the carpets, and very creaky floorboards
Stayed 3 nights in Feb 2023

10/10 Excellent

Audrey

Stayed 1 night in Dec 2022

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Esther

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms had no fans or a/c but it was unusual weather but a fan woul be good in the rooms
Stayed 3 nights in Jul 2022

4/10 Poor

Kevin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel was overall well presented with plenty of free parking. It was disappointing that our room was not made-up during our 2-day stay, the WiFi did not work, the TV remote was not functioning, the extractor fan did not work and there was no lift to the top floor.
Stayed 2 nights in Jul 2022

10/10 Excellent

Lee

Stayed 1 night in Jul 2022

10/10 Excellent

Adrienne Heather

Stayed 2 nights in Jul 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel vlean and modern. Food is restaurant was excellent.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night away
Food was absolutely delicious we had scallops to start cajun chicken with rice and fish and chips then to finish chocolate fudge cake and chocolate brownie sundae. Staff professional and friendly. Altogether a great stay and will definitely stay again.
Stayed 1 night in Jul 2022

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Stay
We had a very good stay at the Dumfries Arms Hotel Cumnock the hotel was spotlessly clean staff were excellent rooms were nice and cosy and very clean breakfast was excellent you can have a full Scottish and also a buffet style breakfast plenty of choice would use this hotel again
Stayed 1 night in May 2022

8/10 Good

Joan

Travelled with group
Liked: Cleanliness, staff & service
Pleasant enough stay
Pleased in general with our stay. Dinner in the restaurant was very good and there was a sufficient choice at breakfast. Deluxe room was looking a bit tired, the sink in the bathroom was chipped and the mattresses were uncomfortable with the springs obviously on the surface. There were only two hangars in the wardrobe.
Stayed 2 nights in Apr 2022

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable well appointed rooms with a good bed and great en-suite. Squeaky floors were a disappointing aspect of the decor
Stayed 2 nights in Apr 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly place, staff need to smile more
Stayed 2 nights in Apr 2022

10/10 Excellent

Janet

Stayed 1 night in Apr 2022

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort
Fascinating
The staff were fantastic attentive polite very helpful nothing was too much trouble. The rooms, I say rooms because we had three! The first room was fine some of the furniture had some dinks and marks but it was clean. The sink tap in the bathroom wasn’t fixed securely so spun around when you turned it on or off.There was also yellow water staining on the ceiling. But more about that later. We ate in the restaurant food was fabulous staff were fantastic we drank in the bar very reasonably price very comfortable. We went to our room and found that there had been a significant leak from one of the rooms above us water was dripping from the lampshade and was all over the dressing table it had soaked the wife’s fascinator she was wearing the next day and her make up. I saw the night porter and she moved us to another room without hesitation. However she told the wife the room was booked the following night as it was a family room. My wife worried all night that there would be no rooms on the Saturday and there no other nice alternatives locally. The next morning the staff once again demonstrated why I’d go back they found us another room which was perfect, they also told us by way of an apology they would not charge us for the first night. We had a great weekend all be it an eventful one.
Stayed 2 nights in Mar 2022
Response from Management on 14 Mar 2022
Good afternoon Mr Booth Thank you for review, it was nice to have met you at the weekend, we apologise again for the unforeseen event regarding your room and glad you enjoyed your weekend once rectified. We hope you will return if you are ever in the area and thank you for the lovely comments of our staff and restaurant dining. Morag Mouzer Reception Manager

8/10 Good

christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Muhammad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfortable place, friendly helpfull staff.
Stayed 2 nights in Jan 2022

10/10 Excellent

Martin

Stayed 4 nights in Nov 2021

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staying
Clean comfortable rooms Friendly staff Good breakfast
Stayed 1 night in Oct 2021

6/10 Okay

Stuart

Stayed 1 night in Sep 2021

10/10 Excellent

Gower, Mount Pearl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely stay all round
Stayed 2 nights in Sep 2021

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything excellent
Hotel was absolutely brilliant, service, food, everything about it was really good, couldnt fault it and would recommend to anybody
Stayed 1 night in Sep 2021

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness
Booking for two twins had been magically translated into two doubles despite this having been the key criteria for selecting rooms. Receptionist sorted it out, gave us new rooms and came up and helped us remake beds - very good. Supper was not so good long delays resulted us being served molten ice cream. When paying bar staffed everything ok? I replied - not really because you hd clearly prepared puddings and not served us as the ice cream was molten by the time you bought it to us. This was just shrugged off with the remark “well we were very busy”. Pretty poor reaction to feedback they had solicited.
Stayed 1 night in Jul 2021

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Great service, excellent evening meal, comfy, clean room.
Stayed 1 night in Jun 2021