Cinderford Hotel Guide - Dean Heritage Centre hotels in Cinderford, United Kingdom.

"Hotel and staff FANTASTIC!! But it is impossible to speak to a real person with hotels.com. I booked a wrong date in error so tried to get this changed. First of all i had to get past the chat bots then chat to a person (maybe) and was told the offline team would contact the hotel to change it. I was told then in an email I couldn’t have a refund but I never asked for one. I chatted to the bots again and was told the same re the offline team then I had an email to say the team couldn’t contact the hotel after several attempts. Apparently I couldn’t speak to the hotel myself it had to go through hotel.com. Arrgghh. What happened to good old fashioned telephone conversations with a REAL person. So, hotel staff amazing room lovely hotel great but failure to get my booking date changed a fiasco due to computer bots…..beware of digital ID it is just the start………"

"Stunning property and location. It was such a relaxing setting and had everything we needed and more. The host was incredibly helpful and you knew they would go above and beyond if we needed anything. I will be recomminding this place to everyone. Cannot fault anything. It was perfect."

"What a beautiful stay! We had a lovely time enjoying the peaceful surroundings and the fantastic facilities! "

"Beautiful place, with excellent staff. We were unluckily because they celebrate weddings and we arrive with a wedding on-going. The music was fine (not too loud) the guest were fine, normal noise for a wedding. The kids fron the wedding were under our window, playing shouting and screaming (normal for kids) but it was very late night and very early morninig so we did not have too much rest. We will come back but we will make sure is not a wedding day."