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"Our suite was clean, though there were a few small things that could use attention. Overall, everything was okay. The staff experience was mixed—some employees didn’t have the best attitudes. It may have been due to the heat, but regardless, customer service should remain a priority. Guests should still feel welcomed and treated well. The resort is definitely family-friendly. The kids had a great time and really enjoyed themselves. The pools were clean, and the bartenders did an excellent job keeping up with the crowd, which we appreciated. Overall, the main area for improvement would be ensuring that all employees provide better, more consistent customer service. "

"My only complaint is my room was not refilled with bottled water. The sign on the mini bar said it was restocked every 2nd day, on day 4 I had to call and ask for it."

"Cleanest resort we’ve ever been to. The staff are constantly cleaning and housekeeping is great. The property is a good size and has lots of dsily events. Access to the beach is close and lots of chairs on the beach. The pools were all great. Service staff was good but not excellent. Though most were great some of the hostesses specifically at the Japanese restaurant were a little cold and not as friendly. Food was not the best, maybe about a 2 star rating. It’s just okay. Entertainment was also just ok. The shows weren’t anything amazing. Everything else was really great. Wouldn’t go back but if it’s in your price range, it’s worth a visit if food quality isn’t your highest priority. We chose this resort bc of the children amenities and the kid pool area was so great. Our kids loved it. One thing to note is that the pool deck is extremely split everywhere around the pools and since they’re always wet there’s a bit of a safety concern. "

"This place surprised me in a very good way! I read reviews and I was a little hesitant about it. I had a wonderful time at Dreams and Secrets. Service was excellent! Happy staff always w a great attitude! Food was great! All restaurants were delicious. All amenities were great. Staff way friendlier than Secrets Akumal for sure! I highly recommend this hotel. I will be coming back for sure. "

"Great spot for the money. "

"First time traveling an this resort was perfect from customer service to the food every restaurant is tasty great drinks great 24hr room service I would definitely come back to this resort"

"Amazing resort to stay at. Great staff, amenities and rooms. Very clean and well maintained. Super helpful front desk. Moreover, great selection of restaurants with super friendly waiters/waitresses. Highly recommend"

"Food was not the greatest- not all the restaurants were open every night- entertainment was minimal- overall was not clean."

"The staff were amazing and the resort was great. Will definitely come back! "