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"Pool side was wonderful. Ple ty of seating and staff working the bar area and the daily events were fun and friendly."

"The toal experience was extremely good. We really enjoyed our stay at the Hyatt Vivid. The room was great, fantastic service from all staff and the pool area were great with a good variety of places. Food was excellent! The only thing we would like to point out is the ambience at the indoor restaurants. This was not cozy and way too noisy. Some sound reduction would be good to put up to bring the sound down. With the extremely hard walls, it was almost impossible to have a conversation inside. This made us choose the out-door restaurants (Pelican and also the ouside are in the Asian restaurant). However, this limited the over-all really great food. "

"Clean room, attentive staff, and the food was amazing! Getting a taxi was easy with the help of the staff. Playa the city was fun and exciting to explore. "

"The cleanliness for being on the family side was impressive. So many kids and kid activities, my 7 yo had a great time. The spa was amazing. The restaurant food wasn’t great but the buffet was great! "

"We were worried we had booked at the last minute. But when we arrived, we were really impressed by how clean the rooms and the hotel were. They definitely have it dialed in."

"The entire fun inclusive experience was amazing. The hotel was so awesome. We did not even wanna leave the resort to go to the parks. On the days we did end up going to the Parks. The service was phenomenal and we had an excellent time."

"Staff was wonderful! Buffet was really good....changed up throughout our stay. was AMAZING to see all the "wildlife" monkeys, deer, birds, lizards, iguanas and so much more. Excaret Park was a wonderful add in....although the site says it is a 15 min walk from the hotel...that is not true...maybe 6, really close! SHOUT OUT to Perla at the concierge desk she was so personable, friendly and very helpful"

"Yes, beautiful resort. Accessible to other properties, clean rooms, kid friendly and lots of frozen margaritas. Would highly recommend it to everyone! "

"If anyone is thinking about staying at this property, the answer is YES — this is truly one of the best resorts in the Cancún Costa Mujeres area. Everything was a 10/10. The staff is outstanding. From check-in onward, everyone treated us with courtesy and warmth. Luis from the management team is amazing! always checking in to make sure everything was going well through our whole stay , Julio from guest services was extremely helpful , and Tomas Jonathan and Carla in the restaurants provided amazing service. The rooms were always impeccable, and the beach in this area is absolutely beautiful. Thank you to the entire team for such a wonderful stay — we would absolutely return and highly recommend this resort."