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"Friendly reception staff "

"Not great, no plugs in sinks shower wasn’t working not the best"

"Room very dated and without any character. Bare white walls and no attempt to make it feel comfortable. Would be fine for a Premier Inn but not what I expected at the price of this stay"

"I did request a set of clean towels which I never got ??? My view from my room 129 of the air conditioning vents is not what I really expected. other than that all was good."

"Service in restaurant excellent"

"Clean staff great very close to airport "

"Good parking for the area. Reception, restaurant and bar have had a referb but rooms are in need of complete referb. On arrival our bathroom had not been cleaned and in a bit of a state, ( not very happy 🤔) however we went to reception to complain, Stuart the receptionist was first class very polite and apologetic and found us another room. Good breakfast. Again I point out that the rooms are in need of a good overhaul."

"The room was spacious and clean but could do with a paint refresh, scuffs and marks on the walls in the room. Tea and coffee making facilities and a hairdryer in the room. Excellent location for the terminal building, just 5 minutes in the car. Would stay again if we fly from Newcastle again in the future."

"Very clean room Staff extremely friendly Close to city centre "