Garden
Check availability

Reviews of The White Cliffs Hotel

3.5 out of 5
The White Cliffs Hotel
High Street, St. Margaret's-at-Cliffe, Dover, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 20 out of 37 reviews" "
Rating 8 - Good. 11 out of 37 reviews" "
Rating 6 - Okay. 5 out of 37 reviews" "
Rating 4 - Poor. 1 out of 37 reviews" "
Rating 2 - Terrible. 0 out of 37 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Darren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and service with good sized rooms and clean with great staff
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful to be able to travel with my 3 sighthounds without having to pay any additional fee. I wish all hotels were as pet friendly. The room was clean and had a bath as well as a shower which was lovely after an achy day. The only ‘irritation’ rather than fault was the charger point wasn’t next to the bed. The food is excellent - both vegetarian and vegan breakfasts were Scrummy and the chef kindly cooked sausages for my 3 hounds. I highly recommend this place for a mini break.
Stayed 2 nights in Feb 2020

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Live this hotel. Great vibe
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
We stayed at The White Cliffs for one night only during a trip with our in-laws, the room was really tiny and quite uncomfortable. On the good side, the location is very nice and the food was outstanding!
Stayed 1 night in Nov 2019

8/10 Good

Rosie, Ontario Canada

Travelled with partner
Liked: Cleanliness, staff & service
Staff was friendly and helpful. Nice to have the pub/restaurant next door. Convenient shop and other local restaurants are close by; however, be careful walking the roads as cars are speeding. No facecloth (however every hotel in U.K. doesn’t seem to have facecloth), musty smell in the room.
Stayed 1 night in Oct 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff
Very pleasant and helpful staff
Stayed 1 night in Oct 2019

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, rooms very comfortable and quiet. Food excellent both breakfasts and evening meals which can be taken in the restaurant. Friendly staff very helpful at all times.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a charming, cosy big beachhouse. I had the room with the 4 poster bed - very elegant, as well. Walking distance to the cliffs and Lighthouse. Good stretch of the legs.
Stayed 2 nights in Oct 2019

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in ghe main house with the for poster bed. It was slightly strange to have the bath tub in the bedroom, but it was nice to have both a bath and shower. The breakfast was fabulous. It was great to sit in the garden and have a pint. We didn't eat dinner there but we saw them stoke up the pizza oven for their home made pizzas. The car park is very small but there is a free public car park right across the street which you can stay at for 24 hours.
Stayed 1 night in Sep 2019

8/10 Good

Jean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay very much and would book again. We did have a small problem with the hot water but it was fixed really quickly. The staff were all pleasant, especially the evening bar and restaurant ones.
Stayed 1 night in Sep 2019

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
I really liked the White Cliffs Hotel! hey have a very nice bar and restaurant on site. The rooms are comfortable, and have everything you need, with really nice shower gel and shampoo. I highly recommend staying here atop the Cliffs.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, quaint rooms (although very small and the door couldn't close because a table blocked it), original style of building, eco-friendly, good choice of plant milks at breakfast. Portion of friend breakfast could have done with being a bit bigger. Parking - the front was full so we found somewhere else, which may or may not have been part of the hotel - we should have been advised about this.
Stayed 1 night in Sep 2019

4/10 Poor

Tony

Disliked: Staff & service, property conditions & facilities, room comfort
White cliffs Average!!
Not a very warm welcome! All staff wearing casual clothes so didn't really know who to approach with queries! A mismatch of furniture in bar area and only one comfortable corner to seat but not good for eating bar food! One really surly staff member who really didn't want to serve us and never spoke as she cleared breakfast plates in garden! Poor atmosphere and small booked room was 'really' small! Although food very good wouldn't recommend or return!!
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
The room was very hot and compact, but comfortable.
Stayed 1 night in Jul 2019

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Catherine

Business traveller
Liked: Staff & service
Disliked: Room comfort
I would request a different room
My room was nice, but above reception and the bar therefore there was plenty of noise late in to the evening. I could hear the guests in the room above me walking around from 6pm. The water pressure in the shower was very poor and the shower head was not high enought for me to stand under it. I'm not very tall.
Stayed 1 night in Jul 2019

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent breakfast, lovely fire going all the time .... warm - physically & emotionally.
Stayed 1 night in Dec 2018

10/10 Excellent

Monica, Costa Rica

Liked: Cleanliness, staff & service
The restaurant is very good and popular among the locals. The staff was very friendly and helpful. I recommend it
Stayed 2 nights in Oct 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Room
Nice hotel in a lovely village. Chose the larger of the rooms as some looked quite small.
Stayed 1 night in Oct 2018

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St Margarets Bay visit
The hotel was very friendly and the breakfast was great. Bed was very comfortable and we had a really good night's rest. Hotel parking was welcome especially as this is a busy village. Would recommend this hotel highly.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location for National Trust White Cliffs and
Great location bedroom and bathroom nice but small. Very accommodating staff and good food. Lovely peaceful garden area.
Stayed 1 night in May 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
I arrived later in the evening so I can't comment on the restaurant, that was a bit disappointing as it looked nice, the room was spacious and comfortable. Breakfast was good except there were no beans with the cooked breakfast, not for everyone but I like them with my breakfast. I could connect to the WiFi easily but there was no internet connection during my stay. In all though a nice pleasant stay and I will definitely go back.
Stayed 1 night in May 2018

6/10 Okay

Janet, Lancashire

Liked: Cleanliness, room comfort
Nice quirky hotel near to white cliffs ofDover
Quirky hotel with some original features but overpriced for level of finish in room. Good food well presented but waiting time and co-ordination of service appalling. Waiting staff did not engage with customers and no one person taking overall responsibility for front of house. Judging by the guests staying I’m guessing there is a lot of one-off visitors who will never return and this is reflected in the level of customer care- Shame
Stayed 2 nights in Feb 2018
Response from Ella on 6 Mar 2018
Janet Thank you for your feedback, since your stay we’ve completed a total refurbishment of all of our bedrooms. Our usual service standards rate highly on review sites. For you there were errors made by junior team members (including incorrectly queueing a breakfast order and delayed drinks service) these team members have since had a little extra training. Many visitors stay with us on multiple occasions over the many years we’ve been operating, please be assured we pay great attention to feedback as it really does help move forwards.

10/10 Excellent

Angelica

Stayed 1 night in Oct 2019

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Francois

Les femmes de ménage ont volé des habits durant le petit-déjeuner
Stayed 1 night in Aug 2019

10/10 Excellent

Kathrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöner Aufenthalt
schönes hotel mit nettem kleinen garten. das zimmer war etwas klein, was jedoch typisch für hotels in england ist. man kann hier sehr gut essen. zu den kreidefelsen von dover ist es ein kleiner spaziergang den man unbedingt machen sollte. alles in allem hat es uns sehr gut gefallen und man kann dieses hotel weiterempfehlen.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Staff & service
Super schön eingerichtet, freundlich super Lage.direkt an den Klippen, mit super Sonnenaufgang
Stayed 1 night in Jul 2019