Downtown Albuquerque Hotel Guide - Casino Hotels in Downtown Albuquerque, Albuquerque

"Check in was easy and the staff member behind the desk was extremely friendly and helpful. The elevator wasn’t working but not a big deal. We did pay extra for the artist suite which ended up just being some stencils on the wall and our view from the room was the parking lot and freeway. And those windows are not noise cancelling. All that was disappointing but overall our stay was nice. "

"Staff and service was excellent. Rooms were nice and very clean. My biggest complaint is the pool was closed and that was not mentioned on their website, our one main reason we picked the property so kids were pretty bummed. Overall, would still recommend and stay again. "

"We all love The Embacys,,this one just a bit dated and elevator briefly stopped working (and we were on 8th fl) "

"Staff were very friendly. Breakfast was cooked to order "

"Staff at check in were less to be desired. Even though they admitted to having a king bed available, they kept pushing for a double. We hadn’t booked ahead of time so went up to get rates. The rates at counter were more than what Expedia had. When asked if they could match they said they’d ask and came back and said to book on Expedia, yet a couple minutes before they said Expedia was down and they couldn’t take reservations through them. Hmmm.. just wasn’t a pleasant check in. We were spoiled with the first Hyatt Place in Santa Fe. Everything was excellent!! Every other location thus far hasn’t met their excellence. Guess we need to find another chain that has consistent excellence! "

"Have to pay $25 to valet park. Only other parking is along the adjoining park street, only about 10 spots. No coffee pot in room and hotel doesn't serve until 0700. Water did not get hot in room 518. Drink and bar prices a bit over priced. Seems everything had an up charge. Bottled water in room was $14. Stocked frig and snack bar in room prices high. Noisy street activity until 2 am ish."

"Kinda ghetto. Beds were loud and worn. Parking lot was old. Lock on door worked but security latch was broken. Outside was dirty. "

" Staff was really nice and really helpful lobby was really nice but very deceiving rooms are terrible. Need to be updated and they need to get better cleaners"

"Pool was not available. When booking you should provide information on the website of any "maintenance closures" so that prior arrangements can be made. Specially during spring break when families are traveling for a fun weekend getaway. Even though your sister property was available for use, I did not want to leave the hotel to go swimming. It's an inconvenience. Also, you all did not provide a refund or credit for amenities being that your pool was not in service. Your elevators, only one was working and the wait times were long. The planning was not accordingly due to all the people that booked that weekend we were there. Your property was not prepared! "