Earlswood Holidays

Very nice clean rooms and central location!

Spa facilities are very small but the treatments are excellent. Food is abysmal, disappointing and overpriced. Bar is limited with few non alcoholic options and appalling non alcoholic cocktails. All the staff are friendly and helpful but have their work cut out for them in a tired hotel past its best. There are signs of half-completed basic renovations and worn, tired carpets. Lovely gardens.

Informative staff Clean Unusual Great location

The town house was lovely, however the staff were dismissive to the point of being rude when we checked in. The guy who took my card and showed us to our townhouse literally couldn’t be bothered to smile or make any effort at all. We paid a lot of money for my partners birthday and he opened the door handed over the key and left. We had no idea how to use anything barely slept because we couldn’t turn the heating off. So disappointed. However when we went for supper in the restaurant we had a lovely young waitress who was engaging, courteous and attentive. When we checked out again the lady on the desk wasn’t interested in our complaint of the heating and barely smiled. Such a shame for such a lovely place to be let down by some of its staff.

Really like this hotel. Comfortable and welcoming. Well placed for city amenities