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"Buena atención "

"Outdated but so is most of Gatlinburg. Front desk very helpful. Pool area is spacious and cool experience!"

"The room and view were great. The fireace didn't work so they fixed whi6we went to eat. When we got back it wouldn't turn off. We slept with the sliding door cracked because it wso hot."

"We arrived on Christmas afternoon and was greeted by a warm and welcoming lady at the front desk. Quick check in, room was very nice, very clean and the location was super convenient for us. With the holiday traffic we made reservations at that hotel to accommodate where we would be eating at shopping. It couldn’t have been more perfect. Lobby was clean, elevators were clean and we were surprised by the REAL breakfast, the restaurant and amenities for the price. We would 100% stay here again. Everything was so spacious."

"Great Location "

"From the initial interaction with Samara at the front Crown Plaza hotel check-in desk, everything was exceptional. She was friend and helpful, so kind and thoughtful covering all the details. From that point forward the entire stay was relaxing and enjoyable; rooms were clean and fresh, very comfortable for a celebration of my Mother’s 70th birthday! Thank you "

"Extremely clean and great staff! Perfect Waterpark for younger kids! "

"Clean room very great job emptying trash and giving clean towels every day, pool was nice, breakfast was good, staff is friendly, will definitely visit here again! "

"Room was very clean and well supplied. Could have used a microwave. Staff were super accommodating and the hotel was beautiful. Loved the jazz piping throughout the lobby!"