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"Outdated but so is most of Gatlinburg. Front desk very helpful. Pool area is spacious and cool experience!"

"Great Location "

"From the initial interaction with Samara at the front Crown Plaza hotel check-in desk, everything was exceptional. She was friend and helpful, so kind and thoughtful covering all the details. From that point forward the entire stay was relaxing and enjoyable; rooms were clean and fresh, very comfortable for a celebration of my Mother’s 70th birthday! Thank you "

"Extremely clean and great staff! Perfect Waterpark for younger kids! "

"Clean room very great job emptying trash and giving clean towels every day, pool was nice, breakfast was good, staff is friendly, will definitely visit here again! "

"Room was very clean and well supplied. Could have used a microwave. Staff were super accommodating and the hotel was beautiful. Loved the jazz piping throughout the lobby!"

"It was great with a nice view and a lot of attractions. "

"Great location, staff is friendly, room is clean and comfortable "

"The best!!! we stayed in Gatlinburg about a year and a half ago we stayed somewhere else, but we walked through Margaritaville then just to see what it looks like an OMG we said next time that we came to Gatlinburg we would stay here and we did we were totally not disappointed It’s right in the heart of everything walkable would stay here again absolutely this is our new go to for Gatlinburg!"