Faial Hotels

"The room we were given on the 4th floor was extremely dated & needed an urgent overhaul! The drawers inside the wardrobe were old & falling apart. The safe wouldn't work. The balcony furniture was like something out of the 1960's. The carpet was old & dirty looking & the shower knob came off in our hands! I realise the building is iconic & is a listed building but this room was not reflective of a supposed 5* hotel! The hotel was not cheap either. The staff at the bar were friendly & welcoming however the reception staff were spoke with were the opposite, unfriendly & dismissive. If your room is near the city it is VERY noisy! "

"Very good "

"Very good breakfast. Good variety."

"Helpful reception staff, good sized pool area, lovely cleaning and catering staff. Excellent buffet breakfast. Location is great and a superb central point for discovering the beautiful island of Madeira."

"They advertise a heated indoor pool, which was one of the reasons we chose this hotel. unfortunately the water was cold & so was the area where the pool was located. The staff at the hotel were not really interested especially the female receptionist, not Priscilla. Our room 203 was lovely apart from there was very little natural light so you always had to have the light on , even during the day. Breakfast was great, lots of choice, however the room was small & everyone had to sit very close to each other. "

"We couldn’t fault this hotel. Good location. Room was spacious, cleaned daily. Lovely rooftop with great views over Funchal which includes a spacious pool area /bar / restaurant. Staff very friendly and helpful. We stayed on half board, great choice at buffet breakfast. Dinner was a lovely three course, which we enjoyed every night during our five night stay. Would highly recommend."

"Great!"

"Fantastic breakfast buffet, glorious views from the Junior Suite. Ventilation in the room was poor though - the Aircon was a little underpowered. The beds were huge, but provide little back support. Wonderful location, perfect for both relaxing holidays and hiking holidays. I will return one day."

"The room and hotel was spotless, room cleaned every day...Pool was excellent..food on offer at the pool was excellent....The staff were top class ...couldn't do enough for you...very courteous and pleasant. We were very pleased with the hotel "