Failford Hotels

"great location for shops and beach."

"Room was pretty worn down and there was a wet patch on the carpet that never really dried. But the view of the harbour was great and it was close to the family I was visiting along with the train station. A stale but serviceable stay. "

"Parking is free and is just behind the hotel.There is some seating outside that would be nice to use in warmer weather.I loved the entry and staircase both very stylish.Check in was quick with a lovely friendly team member,our room was comfortable,everything was clean and in good condition.The restaurant was nicely decorated,staff were friendly and attentive.We dined from the special Friday evening menu,all food was delicious. We had coffee and drinks in the bar area,settees were comfortable and decor was lovely,it felt cosy and relaxed.Amazing selection of whiskey and the bartender was helpful and knowledgeable to help make a decision on which one to try.Breakfast team again were efficient and friendly and we loved the made to order breakfast which was piping hot.We had a great stay and i would absolutely return and reccomend "

"Excellent stay and staff very helpful."

"Bed was really comfy , breakfast was amazing good selection "

"We have had the BEST stay, beautiful room with a stunning view and an extremely comfy bed. Quality fresh mussels served just how we like them lovely and hot. Excellent breakfast with quality produce cooked to perfection. Everything was outstanding but what was above outstanding was the service by the staff, nothing was too much trouble and all made us feel very welcome especially Martin the concierge who goes above and beyond looking after all of the guests. Well done we will be back again soon. "

"Food was excellent "

"Breakfast and food very Nice but hotel very run down "

"This was one of the worst hotel experiences I’ve had, and at £85 for the room, it is frankly unbelievable how poor the overall standard was. From the moment I arrived, the tone was set by an incredibly rigid and unfriendly approach. I asked about check-out time and was told it is strictly 11:00 AM, and even being 5 minutes late would result in a £20 charge. No flexibility, no understanding — just a transactional, almost punitive attitude towards guests. The condition of the hotel was equally off-putting. The entrance and stair carpets smelled strongly of dog hair, which is not exactly the welcome you expect. Sadly, the room didn’t improve things — it was small, with the same unpleasant carpet smell, making it feel unclean and uncomfortable. Basic amenities were shockingly absent. No water provided in the room, which is standard even in far cheaper places. Breakfast arrangements were also disappointing. It finishes at 9:30 AM, meaning if you want even a slightly relaxed morning, forget it. For a hotel charging these rates, this is completely unreasonable. Overall, the stay felt less like a hotel and more like being in a strict, joyless military lodge — no comfort, no hospitality, no flexibility. For £85, this is absolutely not worth the price. There are far better options elsewhere. I would strongly recommend avoiding this place. I have come all the way from London . I will never make the same mistake of staying here again. Will never recommend this hotel to anyone"