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Reviews of Factors Inn & Cottage

3.5 out of 5
Factors Inn & Cottage
Torlundy, Fort William, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 96 out of 183 reviews" "
Rating 8 - Good. 51 out of 183 reviews" "
Rating 6 - Okay. 23 out of 183 reviews" "
Rating 4 - Poor. 8 out of 183 reviews" "
Rating 2 - Terrible. 5 out of 183 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

William, Ambridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay.
Stayed 2 nights in Apr 2024

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There are no staff members at the Factor Inn, you have to check in at a larger hotel up the road and come back. Breakfast was not included even though it said it would be which makes the property overpriced.
Stayed 1 night in Oct 2023

8/10 Good

Lynn, TANUNDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big room with all the facilities we needed.
Stayed 1 night in Sep 2023

8/10 Good

Gary

Travelled with partner
Disliked: Amenities
A so so experience inconvenient for dinner options
Stayed 1 night in Sep 2023

4/10 Poor

Neil

Liked: Staff & service
The room was dated and relatively clean, but not the greatest. It was difficult to get help when we needed it from the front desk
Stayed 1 night in Jul 2023

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place. Great landscaping and big room
Stayed 1 night in Jul 2023

2/10 Terrible

Wendy

Travelled with group
Disliked: Staff & service
Disappointing
Check in was horrible. First, you have to go back and check in at the Castle. There are NO perks. They show food and restaurant in the website and there is NONE. You can go to breakfast back at the Castle for 38pounds each. We asked about dinner for the 2 nights we would be there and they were booked solid (my fault). We wanted to sit outside and have a glass of wine and there was not a table or a chair anywhere. It was just a very disappointing experience. We stayed the next 2 nights at the Inch Hotel in Fort Augustus. It was awesome. Apparently, they are part of the same hotel group and they were very upset at our report when we were talking to them about it. We found a little place at the golf course 5 minutes away... The Caddy Shack. It was fantastic. Great bar, sweet people and good food. We went to dinner there twice and breakfast once. They told us that the restaurant at the Inn has been closed since before COVID. It seems the website could be easily updated to reflect the current situation. I will never book the Factor again.
Stayed 2 nights in Jun 2023

8/10 Good

Alastair

Travelled with partner
Liked: Cleanliness, staff & service
Lovely room - very spacious and easy parking. Only downsides were that the room was a bit musty smelling, one of the blinds wouldn’t close properly, and check-in was up at the castle which is a reasonable distance away over poorly maintained roads.
Stayed 1 night in Jun 2023

8/10 Good

Glenys

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large room. Comfortable beds. Uncomfortable sofa. Needs a fridge.
Stayed 4 nights in May 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a disappointing experience
1. Inaccurate information of wifi name and password on the guest sheet and binder—2 incorrect wifi names that no longer exist 2. Unknowledgeable staff—had no idea what their own wifi name and password were 3. Irresponsible manager—asked me to check if the light was on the wifi router which is placed in the hallway, instead of checking up on it herself or sending someone to do it. I went and checked it anyways and told her the light was on. Again, no attempt was made to come to the site and check what was wrong. Instead, she said there was nothing she could do but calling an engineer who can come in the next morning since it was after 5pm (it was just after 5pm, meaning no internet service in my room for at least 15hrs). And she said there won’t be any compensation because wifi is an “outside provider” and the hotel is not responsible for it. 4. Unsanitary room—hair in the bath tub, a brown stain on the towel, blood on the wall, and a disgustingly dirty kettle + a HUGE spider under the sheet. 5. No reception in the building—Factor’s Inn & Cottage is operated by another hotel. You need to make a 15min round trip (or more if you have luggages or backpacks to carry) to the Inverlochy Castle Hotel which is a 5-star, fancy place. Probably another reason why staff is unknowledgeable and the manager is so rude, busy taking care of her own “luxury hotel” guests. 6. You need go to this hotel to check-in and pick up a room key yourself, so please be aware if you are a backpacker!
Stayed 2 nights in Aug 2022

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place to return from a hike
Comfortable, clean, lots of hot water, quiet. Easy parking. Lovely friendly check in staff.
Stayed 1 night in Sep 2022

8/10 Good

Irene

Liked: Cleanliness, property conditions & facilities, room comfort
Spacious accommodation
Couldn’t find anyone at reception when checking in and out at the castle, but when I found staff, they were friendly. The accommodation itself was spacious and clean.
Stayed 1 night in Aug 2022

10/10 Excellent

Meggan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent room and very comfortable bed!
Stayed 1 night in Jul 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Beverley

Travelled with family
We were booked into Factory Cottage. We chose this as it had the option of kitchen facilities. Two weeks before our stay we were informed that we’d been moved to Factors Inn. No kitchen facilities or even a fridge in the rooms. No apology. Factors Inn is dated and room 3 smelt musty. Toiletries are small so take your own if longer than a single night stay. The beds are very soft. Our stay was ok however we would not stay there again if visiting that area.
Stayed 3 nights in Jul 2022

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff at the castle.
Stayed 1 night in Jun 2022

10/10 Excellent

richard s

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place , nice time
Stayed 2 nights in Jun 2022

8/10 Good

Carole

Liked: Cleanliness, staff & service, room comfort
Nice stay but feels a little cut off.
You check in a Inverlochy Castle and there was a lot of standing around waiting to do so but lovely friendly staff and the rooms I saw if the castle were beautiful. You get your key then go down the road to Factors Inn. The building is just across the road from Ben Nevis so you can get a nice picture from the car park. Up the stairs to the room, and you enter into a nice large room with a bed, dresser, sofa and TV etc and 2 bathrooms, one with shower and one with bath. The sofa is a sofa bed and absolutely dreadful to sit on. I personally feel the two bathrooms for one room is overkill and feel it would be a better idea to have one of those as a small kitchenette with maybe a fridge and microwave in it as once you are in the Inn you are very cute off from the castle and it’s a bit of a way in to Fort William. I think they are missing a trick there as this would make them very nice self contained units. We were only there for one night so it was fine but any more than that wouldn’t have suited me.
Stayed 1 night in May 2022

6/10 Okay

Marion

Stayed 2 nights in May 2022

10/10 Excellent

William, Ambridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quaint, nice and quite beautiful.
Stayed 2 nights in May 2022

6/10 Okay

Margaret

Stayed 1 night in May 2022

10/10 Excellent

Peter

Stayed 1 night in May 2022

10/10 Excellent

Will

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I are American, we visited on our anniversary trip and they were very friendly to us. It must have been a slow week, middle of April, so they upgraded us to a better room for free. I asked when we checked out if we were the only ones in the inn because it was so quiet, apparently we weren’t. The king bed was great. Lots of space in the room, comfy couch, two bathrooms for some reason. The biggest thing that could be improved was the Wi-Fi, looked like they had a mesh system so the connection was great but the internet speed was barely usable.
Stayed 2 nights in Apr 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

denise, Guildford

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious. & comfortable room although it was not lit or sign posted very well so we wern’t sure we were in the right place … once we we in it was a great room … plenty of space & facilites, huge bathroom & they had put a dog mat & bowls in the room too
Stayed 1 night in Sep 2021

8/10 Good

Elizabeth

Liked: Staff & service, room comfort
Ideal location
The bed was very comfortable & the shower amazing with lots of hot water. The reception staff, especially the lady using Room 8 were so helpful. However, our room looked as though it needed a little TLC. There had obviously been some kind of flood from the bathroom above which had left the ceiling in our bathroom needing a couple of cracks filling in & a coat of paint. Places where fixtures had been repositioned required holes filling in or sanding & then painting. The bath surround had seen better days too. All little things but not what I would have expected when it is part of Inverlochy Castle Hotel. Perhaps covid is partly to blame for such things being left. But having said all that I would still stay there again. It is a handy location for exploring the area with parking right outside the property & the kitchen facilities are useful as well.
Stayed 4 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Thin doors
Having to check in at a separate location was annoying but after that the room was nice. However the doors are thin and you could here every time people came and went and as there was someone arriving at 00:00 and another departing at 05:30 I was kept awake at both these times.
Stayed 1 night in Sep 2021

10/10 Excellent

Shearman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow factor
Amazing , breakfast outstanding!! Perfect choice of location
Stayed 2 nights in Aug 2021

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NC500
Really lovely room to stay in, but no where to get food or drink unless you are staying in the castle. We was shown around the rooms of the castle for example the living area and sun room but to be told only the guests here can order was not very inviting at all. My money is as good as anybody else's so that part of the stay was very downgrading. Not impressed with that part of the stay at all. 🤔🤔🤔
Stayed 1 night in Aug 2021

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fort William stopover
Clean & comfortable stay
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service. Excellent accommodation. Comfortable beds. Good showers!!!
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous, very peaceful and just so relaxing.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and excellent room and value for money
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Property is old, smelly and lots of bugs.
Stayed 1 night in Jun 2021

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great stay; comfortable bed, large dog friendly room, lovely food and great customer service.
Stayed 1 night in May 2021

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By The magical castle
Truly excellent
Stayed 2 nights in Sep 2020

4/10 Poor

Sheila

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
sadly not up to standard
Sad to say this truly was most unpleasant. Upon arrival the entire building was in darkness, and locked up. There was sign advising me to call the main hotel. I then had to drive to the main hotel for the key into the building. It smelt damp, the room was grubby, the bathroom full of mildew, and other peoples long dark strands of hair.... I am blonde ! The bar was totally out of use, there was no dining on offer and this fact should be posted on the page advertising this property. Fortunately the bed was comfortable though the dust balls on the Padded headboard which I hadn’t noticed till this morning made me feel quite revolted. Such a shame.... this could have been good.
Stayed 1 night in Sep 2020

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barbara Galloway
The only thing is we have left a pillow my fault but please ask staff to take wet wipes to clean the television changer but lovely lovely room. And the staff second to none BRILLIANT
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

See my e-mail to expedia saying why i chose never to stay there after seeing its location and reading more reviews. I am not prepared to spend my holiday in such a place.
Stayed 4 nights in Jan 2020

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic last minute break - room in cottage with shared kitchen on grounds of Inverlochy Castle - beautiful setting - convenient for outdoor activities. Staff were most helpful but also plenty of privacy. Would highly recommend for base in Fort William area.
Stayed 1 night in Jan 2020

8/10 Good

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
Decent wee cottage with cool chill out area (kitchen)
Stayed 1 night in Nov 2019

8/10 Good

Peter and Christina

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice place but disappointing..
Stared off the directions given were wrong and we had to search for the property. When we arrived we had the property to ourselves..Good common kitchen and lounge room. The rooms were reasonably appointed. The curtains were impossible to move in their track. A light globe was hanging from the roof. Only 1 or 2 bedside lights worked. The bed was reasonably comfortable.. The laundry with washer and dryer was clean and detergent supplied. When other visitors arrived they were staying upstairs. The noise that came through the roof in our room due to sorely floorboards creaking upstairs was very annoying. We were kept awake by the noise from the people in the room above. We could even hear the people talking. We stayed 2 nights. We were shocked to return to.our room.which had been serviced but the door had been left unlocked so anyone could have entered and gone through our things. The front door was very difficult to close and and was always onlocked. Overall the place was great but there were to many disturbing things. If these things were fixed we would stay again..
Stayed 2 nights in Oct 2019

2/10 Terrible

Timothy L.

Disliked: Cleanliness
Do NOT STAY HERE
VRBO Charged me and then the hotel charged again, so right away, I have been double billed. The room has a weird scent to it and it is a 2 Star hotel, not more.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Carol

Liked: Cleanliness
Disliked: Staff & service, room comfort
Where shall I start. We went up to the big house to collect the key for the cottage, this is a bit of a drive up a very bad and long driveway. I went in and waited at the reception desk a woman in a black suit came to the deck did not acknowledge me and proceeded to go through paperwork on the deck when she finally asked if she could help me I told her that we had a booking for the cottage I was informed by her that she was the housekeeper and motioned me into a large sitting room where she rang a bell for someone to come and see me. I stood there for over 5 minutes I could see and male and female staff members on the other side of the room they looked at me a couple of times when eventually the woman came over to ask if she could help. I said I was there to book in she was quite pleasant and gave me the key. Off we went down the long and bad driveway to the cottage I tried to use the key and it would not turn in the lock there were two doors I tried both of them I also knocked on the door with no answer. Back we went again to the big house, I told them that the key would not work , I was asked if I had tried both keys as there were two keys on the ring, (I am 67years old so yes I did) might be old but not stupid. long and short someone came down with us I presume the Manager he made me feel as if I was a stupid woman apparently you are supposed to lift the door handle up. Went up to big house for dinner another bad experience left without eating.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Derek, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019