Thank you for your review. We are so sorry the 2nd fridge was not chilling properly on arrival, and also that there was a temporary washing machine handle in place whilst we were waiting for a new one. Hot water disappearing at the bottom apartment 2 days into your holiday.must have been the icing on the cake, and incredibly frustrating. Unfortunately, all the items were outside our control but fixed as quickly as possible with engineers arriving within 24 hours maximum of items reported. With regards to arrival, we did send detailed directions to you, with a google map link too, which we understand you did not download. We are glad you found the property with telephone guidance from us. Thank you for your comments re the driveway. This is a 160M long country approach and the land here is not part of the gardens so it is not strimmed and cut each week as we do with the gardens and pool area etc. The sides of the driveway are strimmed down a few times per year. We will however pass your comments to the gardener. Re your comments concerning the advert, we have re-read it and cannot find any errors, but please feel free to contact us and show us where the advert is incorrect. If you are referring to the issue re disabilities, it does not say on the advert that this house is suitable for guests with disabilities and I am afraid we cannot find any correspondence from you at all advising you wanted this particular house for this reason. We are glad you found some positives, and enjoyed those beautiful views, and we hope you enjoyed your lunch with the chef too. Again, we are sorry that you had such a bad start to your stay. Best wishes, Lorraine at tuscan-retreats

Dear Zena, Thank you for the review. We are happy to hear that you enjoyed your stay at the property. We hope to hear from you again in the future. Best regards, Marie from Tuscan Retreats

I am very pleased to hear you had such an great time. The mountainous views and pool is amazing I agree. Sounds like you made some good memories. Hope to hear form you again in the future Lorraine

Thank you for your 5 star review. Glad you enjoyed this well equipped pristine house and surroundings. NB - for future guests do note the road referred to is 400M away down hill, and is an ordinary one lane each way road which is not really seen, and only tends to be heard in the far distance if the wind is moving a certain way, and only at certain points in the grounds. Thank you. Lorraine at Tuscan-retreats

Thank you for your review. We are glad to hear you enjoyed the house and the area, despite the poor weather we had that week. I agree, it really is a special location ! For future guests, do note that the road up to the house is a normal large European road until the last 8 minutes, which is up a bendy lightly used country road, but which is good quality and where there is space for 2 cars to pass on most of it, and where not, there are passing places. There is room for the local bus to pass, and lorries to deliver etc. and there are barriers in place where necessary .

Thank you for your review Laura! Glad you had a good time and enjoyed the views, the wonderful meal, and all that space in the house! We would love to hear from you again NB - For future guests, do note the pool IS cleaned twice weekly in accordance with the guidelines and the pool pump is on regularly at the optimum recommended too. However, since this is the countryside you do get insects and between cleans and when pump 'resting' you need to use the net to get them out if they are not picked up by the skimmers. Thanks!

Thank you for your review. Glad you enjoyed this property with its stunning views and that you enjoyed your meal - Federica is an amazing cook! Will love to hear from you again. Lorraine at tuscan-retreats

Dear Pascale, Thank you for this very nice review. We are happy to hear that you enjoyed the stay at the property and we hope to hear from you again in the future. Best regards, Marie from Tuscan Retreats

Dear Heinz, Thank you for your 5 stars reveiw! We are very glad to hear that you enjoyed your stay at the property and that the meal was great. Can understand you asked for a second one! We look forward to hearing from you again in the future. Best regards. Marie at Tuscan Retreats

Thank you for your 5 star review. We are so glad you loved this beautiful spacious house and found it great to have so many bathrooms. It is good too that you loved the pool and the meal from the chef! We will pass on your suggestion re insect screens, but they are usually deterred if shutters are closed when all the lights are on. For future guests, do note that the scorpions in the area are totally harmless, and quite rare to see, (although I agree a bit scary to see for the first time!) and they are very shy. They have no desire to bite (we have tried to antagonise as a test) and in 22 years we have never heard of anyone being stung. They are pretty small, and you simply place a glass over the wall (which is where they will sit) and toss them outside, just as you would a spider. Please also note if you are google translating this review, the guest is NOT referring of course to bed bugs coming into the house due to no nets, but to a little harmless bug you see in the Italian countryside! Best wishes Lorraine at tuscan-retreats

Thank you for your 5 star review which sums up this place perfectly! We are glad you feel the same as us and hope to hear from you again. Lorraine at tuscan-retreats

Thank you for your review. We are glad you really enjoyed the villa and hope to hear from you if you visit the area another time. Best wishes Lorraine at tuscan-retreats

Thank you for your great review, and your wholehearted recommendation. We hope to hear from you another time. NB - for future guests, whilst this villa is in a very rural location, there is a restaurant a couple of minutes drive away and another a further 5 minutes on, and you can drive to town in two different directions in less than 15 minutes with facilities, bars, restaurants and so forth. There is also lots to see in the area - we provide a detailed information pack to guests. So, yes a great mountain location but still not isolated.

Thank you for your review. We are glad your holiday was relaxing and you felt chilled staying at this wonderful place. We hope to hear from you another time. Lorraine at tuscan-retreats

Thank you for your review and your unreserved recommendation. We would be happy to welcome you again. Lorraine at tuscan-retreats

Thank you for your review. We are glad you loved your stay and are coming again! For future reference, do note you can walk up the hill behind the house and there is a small B&B where they will also provide lovely food on a beautiful terrace overlooking the mountains. Less than 10 mins up hill and 5 mins on the way down. You do need to book in advance. There is also a restaurant at the Santuario half way down hill but it is 2.6km away.... Thank you Lorraine at tuscan-retreats