Franklintown Hotels

"I expect hot and cold running water at the sink and in the shower. The hot water was shut off under the sink, and the handle on the sink did not function to turn on the hot water. I paid a price for this room that was too high for lacking basics. "

"We booked an ocean-facing room with balcony for a 3-night stay, and arrived at check-in around 5pm. We were given a room equipped for people with disabilities and/or a wheelchair. When I promptly asked if we could have a different room for our romantic getaway, I was told that ALL ocean-facing rooms were handicap accessible rooms. On one hand, we thought that was great and very inclusive, HOWEVER, when I then walked our floor to see how many other rooms had the handicap badge by the room card reader, I found this not to be true at all. I saw only one other. We are as flexible as they come, but do not like dishonesty. We didnt go back and complain. We accepted it because we were late for dinner … but fair warning when booking, the room you reserve may not be the one you get. Add to that a few issues with the bathroom (loose toilet handle & TP holder, empty shampoo bottle in the shower) and a very basic room overall, and you quickly realize you’re paying island prices and for the location near the beach. We will look elsewhere the next time we visit Amelia Island. Three stars; just ok; and expensive for what it is."

"The staff is very nice "

"Good hotel only bad part is paying for parking ???? V"

"I was able to pay $5.00 a day for parking while we went to New York for a few days. Definitely cheaper than airport parking and they provide shuttle there and back to your vehicle. "

"I can't belive how well rated this place was, I must have a different definition of "clean" because massive stains on the carpet, dirt on the doors etc don't fall under mine. The place was run down, banged up furniture and duct-taped up blinds. I asked for a room change and was told no. Not a good option for single travellers either. There really isn't a restaurant, other than the breakfast. The included breakfast was good but not worth the overall poor stay. I'm shocked how terrible it was, especially for the price (one of the highest in the area) "

"Berry good "

"The breakfast menu was great! The hot tub was only warm… The restaurant had an amazing burger and the drinks were delicious☀️ Caroline in the bar was excellent!! Ann from Jamaica was also top notch customer service as was Erik who checked us in and out- always happy and ready to accommodate! Thanks for a wonderful week. Think about a smoking area… that would be best, an alternative to fines and welcoming🤩"

"No one at the check-in desk for 10 minutes when I arrived. I could hear them Laughing in the back. Provided no water in the room or at breakfast. Free breakfast was low quality foods. "