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Reviews of The Cross Keys

3 out of 5
The Cross Keys
20 High Street, Rode, Frome, England

Reviews

8.0

Very good

Rating 10 - Excellent. 63 out of 152 reviews" "
Rating 8 - Good. 48 out of 152 reviews" "
Rating 6 - Okay. 21 out of 152 reviews" "
Rating 4 - Poor. 13 out of 152 reviews" "
Rating 2 - Terrible. 7 out of 152 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Qian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, beautiful room with very cozy decoration, and they're also using the Faith In Nature grapefruit Shampoo which made the whole journey feel like back home. Would definitely recommend it to others.
Stayed 1 night in Mar 2024

10/10 Excellent

Sajid

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if in countrysides
Stayed 1 night in Feb 2024

6/10 Okay

Adam

Liked: Property conditions & facilities, room comfort
Could be better.. could be lovely.
The bar is very quaint with a lovely atmosphere and good selection of beers. The room was well presented but no big light, only lamps. Although this gives a soft atmosphere it was very difficult to get ready for a New Year’s Eve ball with such poor lighting. The communication was terrible prior to booking. Phoned and was told to email, emailed without a reply, rephoned snd was told to email.. I asked if I could book the New Year’s Day meal and was told they weren’t sure if there was space.. I was told someone would be in touch to confirm either way.. I didn’t receive a call. If you can put up with this poor communication and dark room then you’ll probably have a lovely time.
Stayed 1 night in Dec 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice and it was perfect for an evening in Bath and a visit to Frome. And Rode was lovely too.
Stayed 1 night in Dec 2023

4/10 Poor

Darryl

Stayed 1 night in Nov 2023

10/10 Excellent

Alfonzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very welcoming. Will recommend to friends that need a place to stay near Bath. Fantastic location.
Stayed 1 night in Sep 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What can I say outstanding from the room to the restaurant, food was beautiful and brilliant value for money would definitely stay again
Stayed 1 night in Sep 2023

10/10 Excellent

andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cross Keys
Great value, rooms are great and overall 10/10. One tiny criticism would be no breakfast availability however I should have checked upfront. Definitely use again 👍🙏
Stayed 1 night in Aug 2023

10/10 Excellent

Nichola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Brian

Liked: Cleanliness
The food was poor and badly cooked. The pork chops were pork shoulder and were tough. The mattress was not "hotel standard ". The serving staff were pleasant but inexperienced.
Stayed 1 night in Aug 2023

10/10 Excellent

John

Stayed 1 night in Aug 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice room particularly for the price
Stayed 1 night in Jul 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Chona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Parking space a bit full since it's a restaurant as well, but can park on road side which is a walking distance and just moved car when it's clear, which was not really a problem for me. Good restaurant and food, good room with ensuite and with comfy bed. Only stayed overnight. Definitely will choose them in the future
Stayed 1 night in Jul 2023

10/10 Excellent

Ryan

Stayed 1 night in Jun 2023

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cosy. Great food. Near good dog walk
Stayed 1 night in May 2023

10/10 Excellent

Matthew

Stayed 1 night in May 2023

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, friendly staff and beds really comfy
Stayed 1 night in May 2023

10/10 Excellent

Warren

Stayed 1 night in May 2023

6/10 Okay

Paul

Stayed 1 night in Apr 2023

6/10 Okay

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
An ok stay
Very pretty place, but didn’t seem very welcoming of guests. We had dirty glasses in the room and there was a bitten nail on bedside table when we arrived. Room two is right above a smoking shelter so there is a smell. The bed had two stacked mattresses so was very very soft. However, it served its purpose for our stay to see Bath/ Longleat and Stonehenge for mine and my twins 30th Birthday. On the Monday (day of arrival) we were advised the pub was closed but it would open the following evening, there was no mention of needing to book, and was advised when we went in the pub that “they couldn’t really take anymore people” (there was only 2 tables in at this time). On departure we were told to just leave the keys in the room and depart, which we did.
Stayed 2 nights in Apr 2023

8/10 Good

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
outstanding cuisine
Stayed 1 night in Dec 2022

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attended an event in Frome and chose here to stay. It was a short taxi ride away but we had beautiful rooms, well equipped and very comfortable. The decoration and attention to detail in the bedrooms were amazing. Very quick and friendly check in.
Stayed 1 night in Nov 2022

8/10 Good

Katy

Stayed 1 night in Oct 2022

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family atmosphere by all - very welcoming - rooms lovely
Stayed 1 night in Jul 2022

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
W had a great stay here -lovely pub with tasty food, great service and very comfortable room! Thank you!
Stayed 2 nights in Jun 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Ian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service from Hotel.con
The restaurant is not open on a Monday. And they can’t not provide breakfast. Hotel.com website that that breakfast was available at an extra cost and the restaurant was open. Hotels.com help on this was no help. No apology. Rubbish service!
Stayed 2 nights in May 2022

10/10 Excellent

ALAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for money. Good food served by very pleasant staff
Stayed 1 night in May 2022

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service
Great location but bit run down in places. Ideal for a city stayover
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a one night stop over after a family party.
Stayed 1 night in Apr 2022

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Room was amazing, home made burger was the nuts and the staff were excellent
Stayed 1 night in Mar 2022

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely room at a great price located in the courtyard of a nice little pub. The staff were friendly and welcoming.
Stayed 1 night in Feb 2022

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pub is a lovely little place in a very beautiful part of the world. Easy check in and was everything my wife and I needed. Food in the pub is very good and so was the local ale. Had a great break 10/10
Stayed 2 nights in Nov 2021

10/10 Excellent

Jen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service
Large, comfortable room. Excellent evening meal.
Stayed 1 night in Sep 2021

8/10 Good

Melvyn

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Charlotte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location. Lovely hosts. Fantastic restaurant and the hotel room Itself had everything you need for a lovely stay. Would highly recommend
Stayed 2 nights in Aug 2021

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Review
Could not be more pleased with everything at the Cross Keys 10 out of 10
Stayed 1 night in Aug 2021

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heavenly
Did not expect it to be so cozy and truly amazing and friendly staff and people who really wanted to know how our day was . Very clean, all the small details and touches made it so warm and felt like home not in a hotel and the food was amazing. I usrge you to visit and support this place
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Below average standard reflected in price
The room was a little shabby, large plaster area on wall which hadn't been painted, butterfly and spider on window, no door on wardrobe, only one set of towels (there were 2 guests which had been stipulated on booking), no bath mat, there was dirt and dust gathered all around the outside of the base of the shower, no milk to go with the tea & coffee facilities, no breakfast available (the booking stated that this would need to be ascertained on arrival). The upside was that the room was warm despite the corridor leading up to it being cold. The staff in the restaurant were a little inexperienced and it took me a while to get their attention to request the bill.
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
On first inspection the room seemed nice. Unfortunately you could see the bed has been a problem previously as logs were placed underneath to keep the slats in place. General cleanliness let the room down as I feel with a bit more tlc, it could be so much better. Could do with decorating to give a better vibe. I couldn’t fault the pub and it’s food, such a shame about the accommodation
Stayed 3 nights in Oct 2020

8/10 Good

Ged

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 2 nights in Aug 2020

8/10 Good

jillie, London

Travelled with partner
Liked: Property conditions & facilities
Room was ok but a bit cold, bed comfy. Downside was no milk or powdered milk to go with the tea or coffee and second morning shower ran cold.
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely pub with character and good food.
Friendly service and tasty well presented dinners. The room had some recent plaster repair work but was very comfortable, clean and spacious. We enjoyed our stay and would be happy to return.
Stayed 2 nights in Aug 2020