Gainsborough Holidays

All Great as usual thank you

Very clean,staff were great

Friendly staff, lovely food and room was clean, modern

Friendly staff, average breakfast. Cleary suitabled to the vertically challenged, very low shower head, special knack required to get the toilet to flish

Ive used this hotel for over 20 years when travelling for business in the area. Always a clean room, nice food, drinks and friendly staff. However last night there was a 'group in' and it seemed that no one else really mattered. I asked to book a table for 1 at 19.00 to be told that there was a group in and they couldn't really fit me in. After a 5 hour drive not what i wanted to hear. I was offered the bar to eat which didnt meet my expectations so i pushed back a little and the bookings manager fitted me in at 19.00. I arrived a little early as there was only 2 other people in the restaurant area. I was accommodated immediately. I was told i could have the table until 20.15 which was ample. I was sat on a table where i had to use my phone torch to read the menu.The back ground lighting could do with turning up! Food was as ever excellent if rushed as there were very few other customers using the restaurant. Presumably the decks were cleared waiting for the more important 'group' to arrive. I left the restaurant at 19.45 well ahead of my allotted time. Breakfast was moved to the bar area this morning - a first in 20 years. I believe this was because of the 'group' having use of the restaurant (it was empty at 07.00). Not a problem but it felt less organised for a more meagre selection. Groups will contribute more financially but it should not be at the cost of loyal returning customers. Im here again tonight so look forward to things returning to normal.