Gates-North Gates Hotels

"Terrible experience. Had to ask for towels and toiletries. Had to ask for blankets but never got them! No coffee at breakfast, not enough coffee in room. Staff unprofessional. We had to wait an hour"

"Clean room/property and the staff were great!"

"Clean rooms. The staff is very helpful. The breakfast is good. The parking is free. I really enjoyed my stay. Lots of nearby shopping. "

"This hotel will meet your needs...that's it...not what I expected from a Hilton property....check in was quick and efficient...parking was plentiful...my room was dated and even had a leak in the ceiling...staff was great...but would I stay here again...no"

"Nice facelift for the building. Very clean and fresh looking. Staff seemed friendly. Breakfast selections were good for "Cold Continental". Overall, a good value stay."

"I didn't like the place at all and actually checked out within an hour of checking in. I was told by expedia that I would get a refund but didn't receive one. I was assigned a room on the second floor but there was no elevator. Access doors locks were not working and the door was catching. I also saw a lot of random workmen going in and out of the hotel and hallways which made us feel unsafe. The room was smaller than I originally booked. The bathroom flush kept going on its own and the sink and the WC cistern were wet."

"I arrived at 430 to be told my room wasn’t ready. I had to wait an hour for my room. I have an 11 month old baby and if my family wasn’t there I would’ve been left to wait in the lobby. When asked how they could compensate I was told there was nothing they could do for me. My room was 2.5 hours late. They didn’t even apologize."

"Good!"

"The hotel is on a stretch of road surrounded by many stores and restaurants, which I liked. The room was decent. The biggest problem I had were that almost half the outlets in the room were either not working at all, or so loosely held the plugs that the plug would just fall out. I use oxygen and brought my machine for overnight use and the charger for my portable unit, and I had to make sure the oxygen machine was plugged into a secure outlet. The outlet I had to settle on meant the machine had to be at the bathroom sink, and even then it wasn't totally secure. Other than that, the shower was nice, the breakfast items were good, and my boyfriend appreciated the car chargers in the front of the building. There were other hotels on the same street, if I were to stay in the area again, I might consider a different one."