Gines Hotels

"We stayed at this hotel for 7 days with my husband and our 5-year-old daughter, and unfortunately our experience was very disappointing. The staff were generally unfriendly, rarely smiled, and seemed unwilling to help. Communication in basic English was difficult. At reception, staff appeared cold and unwelcoming. One incident shocked me: I asked for milk for my coffee and was sent to the bar to pay for it, even though small portions are provided in the room. At the bar, two older male staff members laughed and talked about me while serving me, which felt very disrespectful. Another female staff member was also rude, made me wait unnecessarily, and refused to give me a knife and fork to cut fruit for my child. Pool service was inconsistent: one staff member was helpful, while another insisted on only one towel per person, even saying this to my child. The pool was also very cold. Breakfast was exactly the same every day, with no variety. I was not even allowed to take a banana when leaving. Our room faced a construction site, with noise from 8am daily, and it was dusty. At check-out, no one asked about our stay or even said goodbye. Overall, very poor service and not a welcoming atmosphere. I would not recommend this hotel. "

"Great room except for the bathtub, very dangerous to get in, no bathmat, bathtub slippery. Only one glass door and water ended up all over the floor."

"Breakfast was excellent,staff very polite and good,we have no time to go to the pool "

"This place is an absolute gem. Friendly staff, delicious breakfast, walkable to all sites in the city. Highly recommend "

"We found the room too warm. It had air conditioning but you could not turn it down to less than 22 degrees which I find far too warm overnight. The windows were locked shut"

"Once you arrive they make it easy!! They were very accommodating with checking in and out and taking care of the car. Location is perfect!"

"We really enjoyed our stay at this hotel and the location was perfect for seeing pretty much all the main sights in Seville given that it was our visit. Me and my friend enjoy walking and many of the sights were within about 20 minutes walk from the hotel. The rooms were spacious, very clean and had all the amenities you would expect from a high class establishment. The coffee station where fresh pastries and snacks were offerred to all gueats each day, was a lovely touch. This type of offering is normally reserved for certain guests. The breakfast was also lovely and we felt it was a reasonable cost for the variety and quality. The only disappointment was that we expected the swimming pool to be open and wasn't due to be until a few weeks later. The hotel was apologetic and suggested that they will contact Expedia to improve communication during booking in future. We would both definitely recommend this hotel as a perfect place for a long weekend in Seville."

"Fabulous breakfast, with lots of choices. Barista making wonderful coffees and champagne available to make bucks fizz"

"Clean venue. Close and accessible. "