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Reviews of Best Western Balgeddie House Hotel

3 out of 5
Best Western Balgeddie House Hotel
Balgeddie Way, Glenrothes, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 294 out of 581 reviews" "
Rating 8 - Good. 213 out of 581 reviews" "
Rating 6 - Okay. 45 out of 581 reviews" "
Rating 4 - Poor. 20 out of 581 reviews" "
Rating 2 - Terrible. 9 out of 581 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Philip

Business traveller
Main part of the hotel is a lovely old building but reception/spa is a horrible 1980s block. Suggest that you tidy up the gardens and, especially, mow the lawn.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Bastin, Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
highlight for me was the spa, very spacious and clean sauna was superb.
Stayed 3 nights in Feb 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Staff & service
Entirely Average
Not the warmest reception, staff provided absolute minimum engagement and information, showed me a QR code where I had to check self in and again fill in everything already provided when booking, given key card and told room number, nothing else provided or advised. Check out more basic, a cardboard to drop key card into. Room was clean and tidy, but required deep clean, thick dust/rubbish on top of high furniture and in less accessible areas. Generally hotel is in really good order but room was a pretty tired and required attention - furniture and decor worn/damaged, weak spots in floor, bathroom fan needs replaced, bits off bathroom trims held on with blu tack etc.
Stayed 1 night in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa break and relaxing night.
Good stay, the Wee Nairn rooms are really good, some have direct access via patio doors access to the garden, large room, maybe could do with a small fridge, spa area really good and well kept, food was very good, dinner was excellent.
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues during my stay
Stayed 1 night in Nov 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and a good breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Shane

Stayed 4 nights in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views and quiet nights.
Great place and location. Super quiet with lots of peace to be had. We had a few very nice interactions with the property owner. Room was kept well and very comfortable, they were redoing the carpets one of the days we stayed but it cause zero issues. Reception was also kind enough to help us book a taxi for our journey to the airport.
Stayed 5 nights in Oct 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay. Really lovely staff. Food was excellent
Stayed 2 nights in Oct 2023

10/10 Excellent

Ann

Stayed 1 night in Oct 2023

10/10 Excellent

Gavin

Stayed 1 night in Oct 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Niamh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Whilst not a luxury hotel, it is clean and comfortable. Cooked breakfast was great and the staff are wonderful. Small bar that could do with a wider selection of drinks but it was adequate for a short stay.
Stayed 1 night in Oct 2023

8/10 Good

Jennifer

Good stopover on the way further north
Stayed 1 night in Oct 2023

8/10 Good

Caryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to have a gym to use on the trip. Good food and nice staff
Stayed 1 night in Oct 2023

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the spa and swimming facilities The evenings meal was delicious ,not too overpriced and the staff werre lovely We had 2 days there so had 2 excellent breakfasts. The only downfall We had ordered a twin room but it was in the attic and only skylight windows!! We were offered a double room with a beautiful view of the garden.the double bed was 2 stuck together,so i said we can split this bed ......so the lovely guy said give me half hour whilst you go and dine and it will be a twin roomAnd it was. So altogether ......excellent ,,,,!!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Mary

Stayed 1 night in Oct 2023

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant 1 night stay
Warm welcome at reception, pleasant surroundings, nice facilities which I didn’t use but were available and I had a comfortable nights sleep sleep
Stayed 1 night in Sep 2023

8/10 Good

jim

Liked: Cleanliness, staff & service, property conditions & facilities
The steak pie was exceptional.
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Break
Really lovely stay. Felt welcome and looked after
Stayed 1 night in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Weekend Stay
The hotel is old by todays standards but the facilities still good and the rooms comfortable. Nice to see many original features retained. Floors above were a bit squeaky but it didn't stop me sleeping. Had dinner and food was good and reasonably priced
Stayed 2 nights in Sep 2023

6/10 Okay

Brett

Stayed 1 night in Sep 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy & friendly check in. Staff very pleasant and helpful. Hotel set in pleasant grounds with excellent facilities. Slightly expensive but I didn’t make use of the gym or spa as this was a last minute booking after being let down by my original accommodation. If I had have used all the facilities it would have been a good value stay.
Stayed 1 night in Sep 2023

8/10 Good

June

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had doors leading to the beautiful quiet garden in the back with our own patio area. The room was very warm but staff provided a fan which helped a little at night.
Stayed 1 night in Aug 2023

8/10 Good

Alan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hotel only issue we had with our garden rooms was the water pressure of the hot dropped dramatically and meant we couldn’t even use water from the tap or use the showers.
Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Gaynor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Guill

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
industrial fan sound noted in room. No shampoo or body wash.
Stayed 1 night in Jul 2023

8/10 Good

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel…will definitely be back next year!
Short 1 night stay as my Daughter was competing at nearby Lochore Meadows. Lovely hotel, lovely well maintained grounds. Friendly staff and nicely cooked evening meal. Breakfast to go a bit pricey for what was essentially a cheese sandwich, yoghurt, cereal bar, fruit and drink.
Stayed 1 night in Jun 2023

6/10 Okay

Akexander

Disliked: Cleanliness, property conditions & facilities
Fine for a short stay
One receptionist dealing with phones and check-ins resulted in waits to check-in. Overall hotel is clean and tidy but individual rooms (our party had 3 rooms) were a bit dated and some unwanted stains. Staff were extremely helpful and polite. Good facilities. No complaints from us.
Stayed 1 night in Jun 2023

8/10 Good

Lesley

Stayed 1 night in May 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Eunice

Stayed 1 night in May 2023

8/10 Good

Jennifer

Stayed 1 night in May 2023

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just spend 1 night at the hotel with my two daughters. Hotel was excellent as per my 5 star review. In particular the staff who were fantastic and also the very nice swimming pool facilities 👍
Stayed 1 night in May 2023

10/10 Excellent

david, Weston super mare

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff try friendly and helpful. dinners were well cooked and promptly served
Stayed 2 nights in Apr 2023

10/10 Excellent

Pippa

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Harry

Stayed 2 nights in Apr 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked staff attitude and efficiency did not dislike anything about the stay.
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stay but avoid the breakfast
Rooms & facilities both good as was the locale area. What let the trip down though was most definitely service. A very limited breakfast menu which could have been overlooked had it been a fluent service but one morning having slightly more guests clearly proved a challenge to this when the continental area was left very sparse with little bread, drinks of any kind & the order of poached eggs & toast arrived without toast. When queried we were told we could always go to make our own 😂. My own later arrived with one slice / my partner went to make his own toast & the waiter later brought 2 slices out for him. Entirely trivial but being met with attitude & lack of ownership to resolve made it a very poor experience. It was unknowingly raised with management (as she failed to identify herself as such when speaking to her) & it became evident were the lack of ownership breeds from as no confirmation was given to accountability/ to resolving or even as simple as an apology. Happy to make my own toast, not happy to be spoken to with disregard.
Stayed 3 nights in Apr 2023

8/10 Good

Curuchi

Travelled with family
Liked: Cleanliness, staff & service
Safe neighborhood, easy parking. Friendly staff. Old building looks nice but CREAKY floors. Walls were thin could hear guests talking in the next room. Takes for ever to reach the motorways.
Stayed 1 night in Apr 2023

10/10 Excellent

Neil

Stayed 4 nights in Apr 2023

10/10 Excellent

Kevin

Stayed 2 nights in Mar 2023

10/10 Excellent

NANCY