6 outdoor pools, pool umbrellas, pool loungers
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Reviews of Hotel Riu Gran Canaria - All Inclusive

4 out of 5
Hotel Riu Gran Canaria - All Inclusive
Urb. Las Meloneras s/n, Maspalomas, San Bartolome de Tirajana, Gran Canaria

Reviews

8.8

Excellent

Rating 10 - Excellent. 260 out of 471 reviews" "
Rating 8 - Good. 152 out of 471 reviews" "
Rating 6 - Okay. 40 out of 471 reviews" "
Rating 4 - Poor. 8 out of 471 reviews" "
Rating 2 - Terrible. 11 out of 471 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Garen, Lausanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with top rated staff well trained and attentive food is extremely high quality for the price and good drinks at the open bar. Thank you RIU
Stayed 6 nights in Mar 2024
Response from Hotel Riu Gran Canaria Online Reputation Manager on 16 Apr 2024
Dear Garen,It is really delighting to read your fantastic feedback! We thank you very much for being our guest, Garen.It is great to learn you are happy with our lovely staff, they will be informed.We hope to welcome you again, so we can share yet another unforgettable visit with you.Loving wishes,Hotel Riu Gran CanariaOnline Reputation Manager

2/10 Terrible

alin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rooms are very small, Terrible, terrible food.
Stayed 6 nights in Feb 2024
Response from Hotel Riu Gran Canaria Online Reputation Manager on 15 Mar 2024
Dear Alin,Thank you very much for stayning with us.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we can assure that we do check daily our food offer, combining quality and variety catering for all tastes.We are truly saddened to read that despite our best efforts and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Best Regards,Hotel Riu Gran CanariaOnline Reputation Manager

2/10 Terrible

alin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room and balcony were extremely small. No iron and no ironing board. Terrible pillows. Way too many insects inside the toom. Coffee machine is only for instant coffee. Staff lied about the restaurant reservations, as we could not go to any restaurants, so all we could eat was just buffet food wich was simply put...horrible! Water in the pools was cold. Cheap drinks. Extremely disappointed. Please stay away from this property.
Stayed 7 nights in Feb 2024
Response from Hotel Riu Gran Canaria Online Reputation Manager on 12 Mar 2024
Dear alin,We are truly saddened to read that despite the efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Best Regards,Hotel Riu Gran CanariaOnline Reputation Manager

10/10 Excellent

Aaron, FPO AE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality of food for all inclusive!
Stayed 7 nights in Jan 2024
Response from Online Reputation Manager on 29 Jan 2024
Dear Aaron,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you enjoyed our Hotel Riu Gran Canaria.We look forward to host you again soon. Have a lovely day. Hotel Riu Gran CanariaOnline Reputation Manager

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
Nice and pleasant place to stay. A few things to work on but was a relaxing holiday.
Stayed 5 nights in Nov 2023
Response from Riu Gran Canaria Online Reputation Manager on 4 Dec 2023
Dear Stephen,We appreciate you taking the time to share your feedback with us, all comments are taken into account.Your evaluation is very helpful when applying changes and improvements.Thank you very much for staying with us.Nevertheless, we will take note of your observations for future arrangements.Hoping to host you again.Best Regards,Hotel Riu Gran CanariaOnline Reputation Manager

6/10 Okay

Jacqueline

Liked: Cleanliness, room comfort
Not Adult only section
My biggest complaint about the hotel is that there were specific adult only sections and they did not enforce nor were they consistent with the actual adult only section not only were children allowed to stay in the building they were allowed in the Jacuzzi, where it was specifically posted that only adults were allowed in as well as the spa area. The Hotel did have posted signs all over the place, stating where children were allowed to go however, none of the staff actually enforced until they were asked to do so. Also, this hotel is mainly for Nordic country Europeans, and that was made very prevalent multiple times by different staff members when we were question as to why we were there or if we truly were staying at the hotel Lastly, the food in the all inclusive is not worth it, you can get better food outside of the hotel for cheaper prices.
Stayed 7 nights in Apr 2023
Response from Riu Gran Canaria Online Reputation Manager on 14 Apr 2023
Dear Jacqueline,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that you were not completely satisfied with your recent stay and that there were some aspects that overshadowed your experience.We have passed your concerns to the relevant department for an appropriate follow up and we sincerely hope that you will give us another chance to welcome you again and share a more pleasant experience.Warmest Regards,Hotel Riu Gran CanariaOnline Reputation Manager

6/10 Okay

Andres

Stayed 2 nights in Mar 2023

10/10 Excellent

Pramodini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent holiday!
Stayed 5 nights in Feb 2023
Response from Online Reputation Manager on 7 Mar 2023
Dear Pramodini,Thank you for your nice words.We sincerely hope that soon you will visit us again and thus we can offer you another very pleasant stay.All the best!Hotel Riu Gran CanariaOnline Reputation Manager

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Facilities and great customer service
Response from Online Reputation Manager on 5 Jan 2023
Dear Carlos,Thank you very much for your positive review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu Gran Canaria Online Reputation Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2022

2/10 Terrible

ASHLEY

Disliked: Staff & service, room comfort
Stay Away!
If I could give no stars to this place I would, but the 1 star goes to some of the staff like Sarah who was kind & accommodating. Besides that it was not a positive stay and the food was sub-par. My fiancée had a burn accident with the soup they were serving and ended up with 2nd and 3rd degree burns. They don’t put caution signs or hot labels. No one ever checked on us or tried to help assist when he got burned. They said they only allow staff members to use first aide kits, didnt have a doctor come onsite, & just called us a taxi for the hospital. If he would have had some assistance & cold water immediately we wouldn’t have had a $600 doctor bill! It ruined the rest of our trip because we couldnt do anything in water or excursions. The rooms are basic & have funny smells. The A/C in the rooms dont work well & the shower water fills up over your feet while your showering & the drain takes about 12-15 mins to drain the water out. Oh & when asked to speak with a manager they kept saying he wasn’t available until the very last day right before we were traveling home! Thanks again for your terrible service and treatment. If you’re American, stay away from this place!
Stayed 2 nights in Oct 2022

2/10 Terrible

ASHLEY

Stayed 1 night in Oct 2022

10/10 Excellent

Manfred

Stayed 7 nights in Oct 2022

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic, property could use an update but it’s adequate. Japanese restaurant was horrible. Everything else was fantastic
Stayed 7 nights in Jul 2022

10/10 Excellent

Darwin

Stayed 4 nights in May 2022

8/10 Good

Kain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip turned Couples Getaway
We originally booked this trip as a family vacation but with some last-minute changes, we were able to go away, just me and my husband. We made this decision about 2 weeks before our trip and every time we called the head office of RIU they gave us an incredibly hard time when trying to change the booking (I had paid for last-minute cancellation so it shouldn't have been a problem). They refused to guarantee us that the change could be made meaning we would be paying for our daughter even though she wasn't coming. We were very annoyed but, decided to deal with it when we arrived at the hotel. I am SO SO pleased to say that the hotel staff immediately made the change without any difficulty or questioning or anything. They were so accommodating and made us very happy right away without any hassle. Right away the trip started great, we were very thankful for this save in money. Otherwise, the hotel is exactly as advertised. It is a 4-star so the food was good but not great. The specialty restaurants only offered a few changes in the menu except for their Asian restaurant which was completely different food than the normal buffet and a pleasant suprise. The rooms were clean, bathrooms updated but, beds were not super comfortable but it didn't disrupt us much. The pools were all fantastic, the entertainment was great, super family-oriented, and workouts by the pool and in the pool were fun. Overall a great hotel for the price, I would definitely go back!
Stayed 6 nights in Apr 2022

10/10 Excellent

Baljinder

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location. Staff work very hard and are really friendly
Stayed 6 nights in Apr 2022

10/10 Excellent

Richard, South Croydon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel in the best location on the island. Lovely rooms, sea views, great food and drinks all delivered by a great team. This is the second time I have stayed here and I will be back.
Stayed 3 nights in Apr 2022

10/10 Excellent

Xinming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2022

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2022

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a lovely hotel grounds were kept lovely, rooms were very clean and were kept very clean throughout our stay. Entertainment was good as was the kids club. Great choice of food in the main buffet area but was a little disappointed with the Asian and grill restaurant. Also would have been nice to have had a choice of ice cream around the pool area this wasn’t available in all inclusive. Overall a lovely holiday, nice hotel very friendly staff and so helpful. Would definitely return again.
Stayed 7 nights in Feb 2022

6/10 Okay

Ingrid

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Paid to share a (pricey) Room with Cockroaches!
This was an extra treat for my daughter & I. A couple of days All Inclusive - our preferred accommodation - in the middle of a week at a HB hotel. Room was lovely on arrival with it's Swim Up pool in the Adults Only area. It did have an open view on to the public promenade with very low bushes, so we did feel like we were on show to everyone who passed. But view across the sea and watching the sun set was worth the price. However, sharing both nights with multiple cockroaches wasn't!! 1st night, returning from dinner, we were greeted by 2 cockroaches. We contacted reception immediately but it took them 10 minutes to send housekeeping. She found, killed and disposed of one, but as she couldnt find the 2nd one, left. Then out pops the 2nd one, and we had to kill it ourselves. NOT a good night's sleep ensued this unexpectedly horiffic experience. Initially we wanted to change rooms but they didn't have of our type available, so we opted to stay. Tino at Reception was very apologetic the next morning and sent over a bottle of sparkling wine and note of apology. We did see a (dead) cockroach as we left the Dining venue where we had dinner. That night, we appeared to have no further visitors after numerous checks. However, the next morning as i was checking the fridge, I opened the cupboard door to nearly jump out of my skin when there's another one sitting in the fridge handle!! Spraying like crazy led to another dead one, but really?! Also, no room service at all?
Stayed 2 nights in Jan 2022
Response from Online Reputation Manager on 7 Feb 2022
Dear Ingrid, Thank you for sharing your experience with us! We are saddened to find you weren't completely satisfied with your recent experience, as we are committed to provide excellent services to all our guests. Please rest assured however that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience. With our best wishes we remain, Hotel Riu Gran Canaria Online Reputation Manager

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2021

10/10 Excellent

Lahiru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Good food good hospitality.
Stayed 6 nights in Dec 2021

6/10 Okay

Akime

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel in a very touristic area Big onsite parking - you always have a place. The hotel is slightly outdated (needs a reform) It gets quite fully booked. Food was good and tasty in the buffet with quite a variety! Good one was the asian restaurant - but difficult to get reservation. The entertainment was really nice as well. From the down points is that at 8am in the morning all the sunbeds in infinity pool were always already taken and unfortunately there is no regulation for leaving a towel on sunbeds for whole day. Maybe would be good to get thats somehow controlled. Thank you.
Stayed 5 nights in Aug 2021
Response from Online Reputation Manager on 1 Oct 2021
Dear Akime, Thank you for taking the time to give us your feedback and for expressing your concerns. First of all, we are pleased to learn that you enjoyed the entertainment program and our food selection. On the other hand, we would like to apologize that you could not enjoy the time at the pool and that you sometimes had problems finding a sunbed. We do not allow sunbeds to be reserved at the pool and we do our best to deal with this unfair practice. We are sorry to learn that not every guest complies with this rule and we will forward your suggestions to our management team, and apologize for any inconvenience. We would love another chance to give you the stay you were hoping for. Please receive our warmest regards, Hotel Riu Gran Canaria Online Reputation Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all i would give a 4.5 - great location we visited at the begining of july there, definetly have everything in the hotel area, so you dont really need to go out for anything besides local attractions. perfect for a relaxing week with unlimited alcohol. The staff are very friendly, food is ok just getting tired of it after a while being almost the same. very quite even with families in it, you get the adult pool section where you can keep you distance in case it bothers you which was perfect with the view. I do think the room could use a renovation - the pillows felt old and done, and the mattress on the one side had kind of a big dent sinking in. Room service was perfect, we went for breakfast ususally around 8:30-9:00 and by the time we came back the room was already made up also very quite we couldnt hear outside noises when sleeping so we loved it. The hotel brings medical team for 1 hour a day usually 13:00-14:00 for pcr/antigen tests (antigen 35euro) so you dont need to go anywhere. felt very safe with covid since they always sanitized everything and cleaned it all after each use. Sun beds by the pool gets taken early by putting a towel on them, take in mind in case you want to sit close to the water, not ideal but it is what it is just put your towel there on your way to breakfast.
Stayed 6 nights in Jul 2021

10/10 Excellent

Avital

Stayed 3 nights in Dec 2020

2/10 Terrible

YITSUN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable to stay.
Very nice place to stay.
Stayed 7 nights in Dec 2020
Response from Online Reputation Manager on 21 Dec 2020
Dear Thomas, Thank you so much for taking the time to review your stay and for the positive rating! We are so pleased to hear you enjoyed your visit to the hotel, and are grateful for sharing your generous praise. Proof positive comes when a guest, such as yourself, takes time from their busy schedule to share comments. We hope that you and your family enjoy a healthy and Happy Christmas. It will be our entire staff's pleasure to welcome you back sometime in the near future!! All the best! Hotel Riu Gran Canaria Online Reputation Manager

10/10 Excellent

Jaime, Gran Canaria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Perfect. Me gusto mucho todo y sobre todo seguridad y tranquilidad.
Stayed 5 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really lovely.Nice staff and very good food.
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Las almohadas de las habitaciones son muy malas. Todo lo demás me ha parecido bien
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

6/10 Okay

mikhail

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and all the staff are extremely helpful/friendly. The food was okay (a little lacking in seasoning) and they could use a few hot tubs. The views from the hotel were amazing for sunsets.
Stayed 3 nights in Jan 2019

10/10 Excellent

Y.c, Princeton US

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service, great food, all drinks included! Perfect for family vacation!
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very clean resort and room was spacious. However, no a la carte restaurants, all meals were buffet and were good but very repetitive.
Stayed 9 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and services
Great location right on the beach front, close to sand dunes and shops. Food was exceptional in all the restaurants and constantly changing. Staff always smiling and happy. Night time outside music entertainment great. Tours can be arranged at the hotel front desk or the tour kiosk. Excellent experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent family-friendly resort!
Wonderful stay for my husband and I as well as out 2 young children. Very memorable vacation! Resort has excellent service, friendly and professional staff. Staff at the spa were not so friendly but otherwise excellent experience!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We are a family of 4 with twin boys aged 6. The Riu club for the boys was excellent. The food was also excellent, and the reception staff were so helpful and friendly they made you feel extremely welcome. The only downside was the view from our room was that of a rubbish cart. I have to say it didn't spoil our holiday we just didn't sit out on the balcony!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2023

10/10 Excellent

Ángel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viaje Novios
Experiencia increíble, buenas habitaciones y Gastronomía, así como la localización y entorno..
Stayed 4 nights in Oct 2023
Response from Online Reputation Manager on 6 Nov 2023
Apreciado ÁngelEstamos muy complacidos de recibir información como la que nos brinda ya que, para nosotros es muy importante y podemos observar su satisfacción, lo cual nos complace mucho.Esperamos que vuelva pronto a visitarnos.Cordialmente, Hotel Riu Gran CanariaOnline Reputation Manager

8/10 Good

Henricus van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

10/10 Excellent

GLORIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
la tranquilidad
me ha gustado bastante la amabilidad de las personas es excelente se come bien. lo que hechado em falta los detalles del baño como el cepillo de dientes el gorro de la ducha esas cosas que nos gustan
Stayed 6 nights in Aug 2023
Response from Online Reputation Manager on 23 Aug 2023
Apreciada GLORIA,Gracias por su comentario tan satisfactorio, Estamos felices de saber que disfrutó de unas inolvidables vacaciones entre nosotros, además nos alegra conocer que su valoración fuera tan positiva en general, pues es para nosotros un reconocimiento a nuestro esfuerzo diario.Anotamos sus observaciones para tratarlas con los departamentos pertinentes y seguir mejorando cada día.Ojalá vuelva pronto a visitarnos, aquí le esperamos con los brazos abiertos.Cordialmente, Hotel Riu Gran CanariaOnline Reputation Manager

8/10 Good

Jörg Stefan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Das Mobliar in dem Zimmer war beschädigt und nicht mehr im Besten Zustand. Der Rest des Hotels war top
Stayed 2 nights in Apr 2023
Response from Online Reputation Manager on 19 Apr 2023
Lieber Jörg,herzlichen Dank für Ihre Bewertung zu Ihrem Aufenthalt im Hotel Riu Gran Canaria.Wir haben uns sehr über Ihren Besuch gefreut und wissen Ihre gute Bewertung zu schätzen.Natürlich werden wir auch den Dingen nachgehen, mit denen Sie nicht so zufrieden waren und entschuldigen die Unannehmlichkeiten.Wir hoffen sehr Sie kommen uns bald wieder besuchen.Mit besten Grüßen,Hotel Riu Gran CanariaOnline Reputation Manager

8/10 Good

Geir Grongstad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and pleasant staff.
Stayed 10 nights in Apr 2023
Response from Riu Gran Canaria Online Reputation Manager on 24 Apr 2023
Dear Geir Grongstad,We really appreciate you took the time to leave your fabulous feedback.Knowing you enjoy your well-deserved holiday makes every effort worthwhile!We will take note of your kind remarks. Thank you very much on behalf of our staff.Wishing you will visit us again soon.Best wishes!Hotel Riu Gran CanariaOnline Reputation Manager

10/10 Excellent

martine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent séjour
Sejour entre amis dans cet hôtel Riu, nous avons tous beaucoup aimé ! Confortable, extra propre, personnel tres serviable, tres bon resto, espace, animation, proximité de la mer, rien à redire ! Merci à l'équipe du RIU
Stayed 8 nights in Mar 2023

8/10 Good

Kristianna Winther

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A nice week at Riu Gran Canaria
Great location, great pools and very nice staff that was service minded. The food was good and the selection was reasonable, but only buffets and all resturants except one, had the same food. 2-3 bar areas with good Aperol Sprits but the selection of wines and alcohols could be better.
Stayed 7 nights in Apr 2023